CarShop - Chester Springs

Car Sense promised a replacement key. Car Sense could not deliver the replacement key. Completely incompetent service. We will NEVER buy another vehicle from Car Sense. Car Sense is no better than any not deliver the replacement key. Completely incompetent service. We will NEVER buy another vehicle from Car Sense. Car Sense is no better than any other used car dealer. More

I've been scanning A LOT on DealRater, and after I've been scanning A LOT on DealRater, and after visiting even the TOP RATED dealers according to this site, NONE of them compared to CARSENSE sales I've been scanning A LOT on DealRater, and after visiting even the TOP RATED dealers according to this site, NONE of them compared to CARSENSE sales & customer service! I went to both Hatfield & Chester Springs and both were great. In Hatfield, I was helped by Angella Pietrowski. Never pushy, just informative, pleasant, and very helpful. I bought a car from Chester Springs about 5 years ago and kept them in mind ever since. This time I was shopping for a Honda Pilot. It took a few months of research & shopping before deciding on a particular model & year. I first visited for a pilot in November of 2012, Jeff Treon helped me. When I came back 5 months later to buy in April, Jeff remembered my name & what I was looking for, and several sales consultants were very welcoming - EVEN AFTER I told them I was already being helped by someone, which I thought was great. When I put the vehicle on hold over the phone, it was Jeff's day off, but he made himself available even from home. The guy in the cubicle next to Jeff, his name was Steve Greer, was willing to help gather some faxes and print outs even though he wasn't selling me anything. I really like that they let you test drive on your own and do their best to accommodate in any way. The guy who did the paper work, Dominique Roth, was polite, went over everything in an easy to understand organized way. I'll be buying from Carsense again in the future. And if you haven't experience it yet, you really should. -----------------One Criticism------------------ THE GARAGE: I was helped by Stu & Neil. Both were great guys, and seemed to really want to help. Its the person doing the work in the garage that's the issue. When the vehicle was turned over to me, it smelled funny, so I looked under the seat and found dog hair. I was ok with this because I asked for a rush delivery date, because the SUV was an anniversary gift for my wife. They gave me a "We owe You" slip. NO PROBLEM coming back at all!! BUT … When I came back a 2nd time for a more thorough detailing, I waited and was expecting it to take a while. When they returned it to me quickly, I thought to myself, there's no way they did a good job. Sure enough, when I looked closely there was still dog hair underneath the back seat - SAME SPOT, stains in the trunk area, and the dash board & seats untouched. When I brought it to the manager's attention, he was accommodating and apologized. They took it back again. I told him I had no problem staying till the end of the day if that's what it took for the job to be done right. They returned it to me a 3RD TIME, and now I had shampood seats, stains out of the trunk area, but dog hair still under the seat, dashboard driving area untouched. What a waiste of a day. I went and did it myself afterwards. I think the way they treat customers is flawless, and they would even accommodate if you're unhappy, but it's the person in the garage doing the work that is rushing. Maybe it's because they have so much to do and they're spread thin? not sure, but there's no way I would go there for service if they can't handle a job with me having to send it back. All this being said, I'm still a loyal customer, and still advertise the business to friends & family. More

Great place. Plan on using this dealership for all of my future purchases. Jon was outstanding. Without his help, I would not have found the car I purchased. I love my car and have been telling everyone tha future purchases. Jon was outstanding. Without his help, I would not have found the car I purchased. I love my car and have been telling everyone that will listen about CarSense. FYI, I would have rated this experience a 5 out of 5, but we waited for quite some time when signing the paperwork and picking up the car. More

This was the best car buying experience I have ever had. Jonathan Seiler was courteous, professional, and patient... I never once felt like I was being pushed or rushed. Many thanks Jonathan. Jonathan Seiler was courteous, professional, and patient... I never once felt like I was being pushed or rushed. Many thanks Jonathan. More

Kevin was a great salesperson to work with and made for a very pleasant car buying experience! There was no pressure to buy and he did a great job of showing as all the types of vehicles we were interested very pleasant car buying experience! There was no pressure to buy and he did a great job of showing as all the types of vehicles we were interested in and explaining all of the differences. More

The deal was quick and painless. Cory did a good job to accommodate us. We liked the no haggle policy as well. Got more for our trade than we thought that we would. accommodate us. We liked the no haggle policy as well. Got more for our trade than we thought that we would. More

I had a really good experience here. I had a lot of questions with my trade-in and all the title/registration paperwork and the staff was very helpful in explaining what we had to do and getting everyt questions with my trade-in and all the title/registration paperwork and the staff was very helpful in explaining what we had to do and getting everything taken care of. My only issue with the customer service was that I had to wait a very long time when I first went in. It was a Saturday, so that could have been an issue, but no one even checked in on us for what seemed like a very long time. More

I knew the type of vehicle I wanted and did not want to negotiate a price. I searched the inventory test drove a couple vehicles, picked the one I wanted, did the paperwork, and a little while later drove negotiate a price. I searched the inventory test drove a couple vehicles, picked the one I wanted, did the paperwork, and a little while later drove him in my new vehicle. Ryan was a great person to work with especially when I was shopping with my 6 week daughter and she needed attention. This is the second car my wife and I have purchased from car sense and the fourth vehicle my family has purchased from this dealership. We will continue to purchase from car sense in the future. More

I had a great experience dealing with Kevin Walsh. He was very friendly and answered all of my questions. The overall experience was very good and I only have good things to say about my experience very friendly and answered all of my questions. The overall experience was very good and I only have good things to say about my experience More

Last September I purchased a 2011 Buick Regal. A week later the transmission would not shift out of second gear. I had the car towed back to Car Sense in Exton. It was sent to a Buick dealer to have the later the transmission would not shift out of second gear. I had the car towed back to Car Sense in Exton. It was sent to a Buick dealer to have the heated seat fixed, which didn't work when I purchased it. I asked the service person if they found the problem with the transmission. She told me they cleaned the Mass Air Flow Sensor. I told her that this sensor is no way related to the transmission problem & the problem would re-occur. Well, the day after I picked it up, the same thing. I broke down in Philly. I called Car Sense & demanded they give me a loaner. I was told that Car Sense does not give loaners. There was nothing they could do. I was told to take it to a Buick dealer and they would give me a loaner...NOT TRUE !!!The Buick dealer said that they have to verify that it is a warranty problem. My response to Car Sense was that I bought the car from Car Sense, not a Buick dealer. Again, Nothing we can do. I spoke to the salesman only to find out that he could care less...He made the sale. It is obvious that this dealership does not back-up what they sell. Customer satisfaction means nothing. I will never consider buying a car from this company again. I have have bought many new cars in my lifetime but never experianced anything like this. After this ordeal I was told in so many words "It's your problem now." More