CarShop - Hatfield

Easy, no pressure I emailed Dana Goodman - he graciously was able to come up w a budget that we were comfortable with before we even arrived. He also helped us narrow o I emailed Dana Goodman - he graciously was able to come up w a budget that we were comfortable with before we even arrived. He also helped us narrow our search in SUV's down until we found the PERFECT one in our price point. It felt like just hanging around a parking lot with a knowledgable car friend. He was extremely helpful and I'd recommend him to any an all of my friends and family. More

14 Years, 7 Cars Between my daughter, my wife and myself we have bought 7 like new cars and the last 5 from their Hatfield location and the last 5 from Joel. I will on Between my daughter, my wife and myself we have bought 7 like new cars and the last 5 from their Hatfield location and the last 5 from Joel. I will only go to Carsense in Hatfield and I will only deal with Joel. Each car buying experience is better than the last (if that is possible). The price that is marked is the price and is less than actual market value. Everyone I have dealt with is courteous and friendly and always has the time for any questions or concerns. More

Great Experience I've been a fan for years. This purchase is my fourth car from the CarSense dealerships and they continue to impress. Worked with Dana Goodman. He I've been a fan for years. This purchase is my fourth car from the CarSense dealerships and they continue to impress. Worked with Dana Goodman. He is fantastic. He is friendly, knowledgeable, and made the experience easy and pleasant. The car looks and runs great. Thanks Dana! More

Best Experience Purchased a Nissan Rogue yesterday from salesman Brian Huff. Best car buying experience ever. Brain made the experience very easy. He explained how Ca Purchased a Nissan Rogue yesterday from salesman Brian Huff. Best car buying experience ever. Brain made the experience very easy. He explained how Car Sense worked and brought the cars around to us that we wanted to test drive. There was never any pressure and he made sure we were truly happy with our purchase. Thank you Brian. More

Outstanding experience No one is a fan of the car buying experience after the test drive ends; the wheel and deal, the haggling back and forth and in the end you always feel No one is a fan of the car buying experience after the test drive ends; the wheel and deal, the haggling back and forth and in the end you always feel like you were "had". Well I have your solution...CAR SENSE IN HATFIELD AND TIM GRAY IS YOUR MAN! We have bought all our cars, 6 in total, from Tim. Car Sense takes the bad out of the car buying experience. The cars are pristine! All are "carfaxed" so you know what you are buying. The cost is listed below KBB, so you know you are getting a good value and if you have a trade, they really do give you a great trade in value. They really are honest and since their philosophy is "the price listed is the price" it takes all the haggling away and you can just focus on the fun part... Buying your new car. They have a huge inventory you can look at online, the finance dept is fantastic, and the service dept is awesome. We also love the longevity of dealing with the same "friend" in Tim over the years. It's obviously a great company to work for to retain their team members for years! Do yourself a favor... Call Tim and have a great experience when you're looking for your next car! That's why we keep returning to Car Sense. THANKS AGAIN TIM!!! More

Great expierence! Overall just a really great expierence going to car sense. They make it easy and painless. Tim Gray made it happen for us. Truly wonderful! Overall just a really great expierence going to car sense. They make it easy and painless. Tim Gray made it happen for us. Truly wonderful! More

Best Car Buying Experience in 40 Years September 2015 I purchased a Dodge Challenger from salesman Mr. Tim Gray. The moment I entered the door I knew it would be a no pressure transaction. September 2015 I purchased a Dodge Challenger from salesman Mr. Tim Gray. The moment I entered the door I knew it would be a no pressure transaction. Tim has the best personality you could find at Car Sense. He took his time in making sure that I understand what I need to know about the car and the overall cost. Although I arrived late, Tim did not rush me in completing the transaction. This fine gentleman has a great personality. I wish every car salesman would portray his mannerisms. More

Worst car buying experience As I had an amazing experience with my salesman, I didn't have a good experience with in the first five days of my purchase of my "certified" car. Af As I had an amazing experience with my salesman, I didn't have a good experience with in the first five days of my purchase of my "certified" car. After asking them to replace the brakes before I purchased the car, I was told it didn't need brakes, but they cut the rotors. Once I bought the car, I took it to my mechanic who found numerous issues that brought a HUGE concern. My mechanic informed me that they did cut the rotors, but decided to keep the original pads on them (a big no-no). He also let me know the rear brakes failed inspection, which I was told by Carsense before I purchased the car that they were fine. My mechanic also informed me that there was a front power steering leak and the engine was showing signs of premature engine failure. I was also very disappointed that I was sold a newer car (2012) that didn't have factory floor mats. After calling and making an appointment to have my new car worked on already, I was even more surprised to find out that Carsense said there was no power steering rack leak (when I saw it with my own eyes and had pictures of it) as well as no engine issues. I was also told that now they decided to replace the brakes and give me factory floor mats. I was very unhappy with how they told me they cleaned off my power steering rack and drove it around and there was no leak. Needless to say I returned the car and got my money back. I will never return to another Carsense again after such a horrible car buying experience. More

Have your vehicle inspected by an independent mechanic October 2014 I purchased an F150. The sale went fine and they made an appointment with me for the "we owe" touch ups that needed to be done. No proble October 2014 I purchased an F150. The sale went fine and they made an appointment with me for the "we owe" touch ups that needed to be done. No problem with the salesperson or how I was treated. I returned there a number of times for my oil changes and tire rotations which includes a look at the brake pads. No mention from the service department that there was a problem. All was well until I had my tires upgraded at my local garage this past July. My technician pointed out a problem with my front brakes. They were improperly installed. And looking at the pads it was quite obvious that the 2 outboard pads were installed on the left side and the 2 inboard pad were installed on the right. This caused the pads on the right side to wear at at angle and over heat the rotor causing hot spots in the metal. Had Carsense properly inspected the vehicle, as their checklist indicates I would not have to had spend $225.00 on front brake parts after 9 months of ownership. No matter what promises are made about the quality of the vehicle don't make the mistake I made, have it checked by your mechanic. If I caught this earlier I could have had Carsense make the repairs under warranty, but I am out of pocket $225.00 in parts. More

On line purchase I recently purchased a 2013 Ram 1500 I saw the vehicle on the web site contacted Steven Massey made the deal they brought out the paperwork to me to s I recently purchased a 2013 Ram 1500 I saw the vehicle on the web site contacted Steven Massey made the deal they brought out the paperwork to me to sign 84 mi away then delivered the vehicle a few days later after it had been serviced and detailed. I was absolutely breathless when it arrived in my driveway. If I could give Steven 10 stars I would and I never even met him, thank you Steven Frank O. Jackson NJ More