CarSmart.net

Great family owned car dealership. They provide excellent customer service and make you feel taken care of during the whole process. I would highly recommend to my friends. They provide excellent customer service and make you feel taken care of during the whole process. I would highly recommend to my friends. More

Went in and purchased a 2017 Jeep on 12/14/2021, had a few issues with some scratches in the hood and surface scratches as well. Just worked with me and gave an IOU to get the hood re-painted,buffed and h few issues with some scratches in the hood and surface scratches as well. Just worked with me and gave an IOU to get the hood re-painted,buffed and have new key made. Everything was great until 1/14/2022 exactly 30 days after purchasing the vehical I pulled into the driveway and noticed smoke coming from the rear drivers side. I sent Matthew a Video of the smoke and had gotten no response. After a few weeks I took it in to have the hood painted and scratches buffed out, I asked them to look at what the issue was with the rear drivers side and cam back and said the Axel Seal was bad and said I would have to pay to have repaired. I did not get an extended warranty but questioned it because they where the ones that had put the lift and new wheels and tires o before purchasing. I asked about the 3 month 3,000 mile warranty and was told that it wasn’t covered. Once I received the Jeep back I noticed that it had more scratches on the top that look as if someone had hit it with a wand from power washing and the newly painted hood had swirl marks on it as if it was a few years old. I eventually spoke with the owner and thought we had hashed it out with him telling me that it would all be taken care of and not to worry. The week before I was supposed to take it back in I asked him about dropping it off and he then informed me that he would cover the labor to take care of the seals and give me cost on everything else. We had spoke about putting in new rotors and pads that I had bought and Informed me over the phone not to worry that it would be taken care of, and now all of a sudden it changed. I asked him to just get me a price to see how much it would be and he ghosted me and never responded back. The Jeep still had scratches all over it and when you look on there website I’d states that all of there vehicals go through a multi-point inspection and also goes through a 5-Stage Paint correction process. If that was the case I believe that the scratches should have been resolved and that the seal would have been replaced because seals do not go out in a 30 day period. Also after I mentioned about the scratches being on top of the Jeep the response I got was I should have checked it out, but why should I check the top of the Jeep when they weren’t there when i dropped it off. So I will be taken care of the scratches and the rear seals myself because apparently they don’t work to have a lifetime customer but to make just a sale and forget the rest. Note: This Survey doesn’t reflect on Justin my salesman but to Guy and Matthew for neglecting to take ownership and resolving a small issue with it a 30 day period. NOTE: 2/11/2022 Update from taking it to my local garage, owner called me and informed me that I wasn’t the axel seals but it was the rear caliper not releasing all the way causing the pads and rotor to continually make contact and making it smoke. But he also found that the entire rear axel had no fluid in it at all, you would think that that would have been checked with the so called multi point inspection before they market vehicles and to their mechanic shop actually knowing what the problem was. So at this point I’m roughly $1k extra I to this Jeep just to make it sound where I can trust my wife to drive it without having to worry. So I guess the moral to this story is if your gonna but from this dealership do your research and if you know of someone that can look over the vehicle for you do it before purchasing!!!! More