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CarSquad

Katy, TX

Overview
Employees
Reviews
Vehicles
4.9
486 Reviews
At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your perfect car.
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23502 Katy Fwy

Katy, TX

77494

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Showing 486 reviews

May 14, 2023

Bought my first car with car squad. Jason is super helpful and friendly! Explained everything super well, made my car purchase quick and easy！ More

by zhuoliangc
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Eberly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

CarSquad responded

Dear Zhuoliangc, Thank you for purchasing your first car at CarSquad. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that Jason made your purchase quick and easy. We thank you for taking the time to share your comments. Enjoy your nearly new Mustang! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
May 13, 2023

Randy is an amazing sales person on helping his customers get in and out with their preferences on car⭐️⭐️⭐️⭐️⭐️ More

by Melissahtx16
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

CarSquad responded

Dear Melissahtx16, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Hyundai Accent! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
May 13, 2023

Welcoming, clean, and friendly environment. Moin took care of all our needs and was not pushy one bit. More

by rynododge
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shazeb (Shah) Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammad (Moin) Uddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

CarSquad responded

Dear Rynododge, Thank you for purchasing your Kia Sorento at CarSquad. It’s good to hear that your visit with us earned a 4-star rating! It’s also good to know that it’s an experience you’d recommend to friends and family. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
May 13, 2023

Jason has very much been amazing! He went above and beyond with the customer service! I’ll make sure to recommend his services and the car squad to so many people! Thanks I am satisfi More

by Christopheranderson3319
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Eberly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regina Mccrory, Madison Redmond
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May 15, 2023 -

CarSquad responded

Dear Christopheranderson3319, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Jason! It's wonderful to hear that your visit with us earned a 5-star rating, and that you will be recommending Jason and CarSquad to many people. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
May 13, 2023

Randy and Mikey were very helpful and made sure we were taken care of. Thank you More

by hjrenfro
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

CarSquad responded

Dear Hjrenfro, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Ram 2500 Big Horn! Sincerely, Your CarSquad Customer Care Team - Ed

May 16, 2023 -

hjrenfro responded

hjrenfro@gmail.com. When I left Carsquad and got home with my new truck. I started truck and the oil and fuel service light came on . The truck needs serviced. Please take care of this when my 2 new tire come for the rear. They are supposed to come on this week or next. Just waiting for ya’ll to call me. Thank you Herschel Renfro

May 17, 2023 -

CarSquad responded

Dear Herschel, Thank you for updating us on the condition of your Ram 2500. We care about your concerns and would like to direct you to the appropriate department to request additional service. Please reach out to our Customer Service Department by either emailing them about your truck’s current status or calling that department, toll-free, at 1-833-756-3103. The email address is customerservice@carsquad.com, and please include your contact information so we can immediately address your concerns. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad, we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you soon and addressing your concerns. Sincerely, Your Customer Care Team Member - Ed

Helpful
May 13, 2023

Randy and Mikey helped me get my dream car thank y’all for you Great service come shop with car squad Katy. More

by dimitri kimbrough
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina (Gina) Mccrory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

CarSquad responded

Dear Dimitri, We are happy to hear that Randy and Mikey were able to help you purchase your dream car. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your INFINITI Q50 and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
May 12, 2023

Mikey and Randy did an outstanding job with the purchase of our vehicle!!! Best customer service experience we have ever received!! Definitely coming back!!! More

by Kim
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Wisdom
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May 12, 2023 -

CarSquad responded

Dear Kim, Hearing that you had the BEST CUSTOMER SERVICE YOU'VE EVER RECEIVED is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Hyundai. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
May 12, 2023

Good experience! Moin was very helpful and professional ! We left happy with the car we wanted ! More

by Tanqdoneva74
Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernest (Ernie) Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammad (Moin) Uddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

CarSquad responded

Dear Tanqdoneva74, We are happy to hear that Moin was able to help you purchase the car you wanted. Thanks for the 4-star review and for recommending CarSquad to others. We wish you safe travels in your Nissan and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
May 11, 2023

Took me in way before my appointment day, got stuff moving, no hassles just some good people all around More

by Aarontron
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernest (Ernie) Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Eberly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023 -

CarSquad responded

Dear Aarontron, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Ford Ranger! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
May 11, 2023

The customer service was great from beginning to end-well above expectations! Thank you so much! More

by rheadley777
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ghaleb (Jimmy) Dahi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Wisdom
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May 12, 2023 -

CarSquad responded

Dear Rheadley777, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from your CarSquad team! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Enjoy your nearly new Honda Accord! Sincerely, Your CarSquad Customer Care Team - Ed

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