CarSquad

CarSquad responded

Dear Kegler8, Hearing that you had an AWESOME experience with Frank is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new BMW 230i. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jaidenw1029, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Elena. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Nissan Altima! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Hoovj2, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Rob. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Curlyyy, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience nice and easy. It’s great to know that this was an experience you’d highly recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Eubankrt, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Francisco and our Finance Department! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Enjoy your nearly new Ford Mustang! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimado Rayados, El escuchar que tuvo una excelente experiencia es lo mejor que podríamos esperar. Su negocio significa mucho. Gracias por escoger a CarSquad. A nosotros en CarSquad nos complace en saber que le pudimos asistir en su compra del vehículo que deseaba. Le deseamos viajes seguros en su nuevo GMC y esperamos volver a verla pronto! Sinceramente, Su CarSquad equipo de atención al cliente - Ed Dear Rayados, Hearing that you had an excellent experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad. We wish you many happy miles in your nearly new GMC. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team – Ed

CarSquad responded

Dear Zoe, First and foremost, thank you for your business. We’re glad that Luis was able to make our process very easy for you. We appreciate your choosing CarSquad as we recognize that you had many different dealers to choose from, and we hope that you enjoy your Chevy Malibu purchase. We look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear christianrubio83, Thank you for taking the time to leave a wonderful 5-star review for our dealership. We are thrilled to hear that you had a very pleasant and easy car-buying process with us, and we sincerely appreciate your kind recommendation to first-time buyers. At CarSquad, we strive to provide a seamless and enjoyable experience for all our customers, and it is rewarding to know that we met your expectations in most aspects of your purchase journey. We do, however, acknowledge your feedback regarding price transparency and the finance experience. Your input is invaluable to us, as it allows us to identify areas where we can enhance our services further. Rest assured, we take your comments seriously and will work diligently to improve our price transparency and purchase time to better serve our valued customers like yourself. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to discuss your concerns and any questions you may have regarding our price transparency. We regret that your expectations were not met in this area and would like to determine where we fell short and what we can do to provide you with a better experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any lingering questions or concerns you might have while assisting you in the best way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Tosin, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Ford Mustang! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear kmodi75, First and foremost, we value you as a customer and we appreciate your business. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. We are thrilled to hear that you enjoyed your experience with Moin and that he was patient with your questions and concerns. That is what we love to hear! We hope you felt like part of the family during your visit. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. However, we are troubled by the 3-star rating you gave for your finance experience. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you to discuss what happened and determine what we can do to make things right and hopefully provide you with a better financial experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any questions or concerns you may have and assisting you in the best way possible. Respectfully, Your Customer Care Team Member - Sharon