CarSquad

CarSquad responded

Dear Dennishurtado, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Many. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Melisajcadena, Thank you for visiting CarSquad. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know you found the exact vehicle you were looking for and loved your experience at CarSquad. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Tbleam, Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at CarSquad, enjoy your nearly new Toyota Tacoma! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Baileybutzow, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Randy! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Deep.arvind, On behalf of Daniel and your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your Mercedes-Benz E 300! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimado Angel, ¡En nombre de todos nosotros en CarSquad, me gustaría agradecerle por compartir esta excelente reseña sobre nuestro concesionario! Estamos encantados de que haya disfrutado de su experiencia con Daniel. Compartiremos sus comentarios entre nuestro equipo. Nuestro objetivo es la satisfacción del cliente al 100% y parece que logramos ese objetivo con usted. Gracias por elegir CarSquad como su destino de autos usados. Atentamente, Su equipo de atención al cliente de CarSquad – Ed Dear Angel, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Daniel. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Mrs. Christie L, Thank you for taking the time to share your comments and feelings about your experience at CarSquad and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you love your INFINITI. Thank you for your business and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear T, Thank you for taking the time to share your experience with us. We genuinely appreciate all feedback, both positive and constructive, as it helps us improve our services and cater better to our customers' needs. We are delighted to hear that you had the chance to experience our unique approach to customer service, which sets us apart from traditional dealerships. Our aim is to provide a more personalized and efficient service by having our representatives readily available to assist customers right from the moment they step onto our lot. We are especially glad to hear that Elena, the representative you spoke with, made a positive impression on you. Our team takes great pride in offering helpful and patient assistance to ensure our customers have a smooth and enjoyable experience. We will make sure to recognize her efforts. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are always important to us, and we would like to address them with you, personally. A member of our Management Team will be reaching out to you to follow up with you to discuss any lingering questions or concerns you might have. In the event they are unable to reach you, please contact them toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We value you as a customer and we appreciate your business. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Enjoy your new ride and we hope to see you for your next one! Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Tracyreding, Hearing that you had a GREAT experience with Randy is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Lexus. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear RMB, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience a breath of fresh air. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed