CarSquad

CarSquad responded

Dear Aalvara32, We are happy to hear that Many did a great job helping you and your son find the perfect car. Thanks for the 5-star review and for recommending CarSquad to others. We look forward to seeing you and your son again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Veronicagalentine59, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Chrysler Voyager! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Todder2411, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your Buick Enclave! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Valued Customer, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Ford Explorer! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Travislepps, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Frank. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Averie, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Jason. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your Hyundai Kona! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Franciscoromo647, Hearing that CarSquad ia an EXCELLENT PLACE TO SHOP FOR A USED VEHICLE is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Chevy Silverado. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear amandabateman14, Thank you for taking the time to share your experience with us. We genuinely appreciate feedback from our customers, both positive and negative, as it helps us improve our services. We sincerely apologize for the frustration and inconvenience you encountered during your car-buying process with us. First and foremost, we want to express our regret for the miscommunication and lack of transparency that you experienced. We understand how important it is to have a clear understanding of the buying process, especially when you're not local to the area. Your trust in our dealership was of utmost importance to us, and we regret that we fell short of your expectations. We strive to provide the most transparent used car buying experience in the industry, and we understand how important it is to have a clear understanding of the buying process, especially when you're not local to the area. Your trust in our dealership was of utmost importance to us, and we regret that we fell short of your expectations and the service you deserved. Regarding the situation with the car you had your heart set on, we are sorry for the communication lapses on our end, which led to confusion and disappointment. We deeply apologize for any inconvenience caused by the delay in informing your friend of his credit approval status. Additionally, the confusion surrounding the deposit policy and the subsequent sale to another buyer is something we take very seriously and are reviewing our internal procedures to ensure that this does not happen again in the future. We understand your frustration and appreciate you bringing these matters to our attention. Your concerns are very important to us, and we would like to address them with you, personally. A member of our Management Team will be reaching out to you to follow up with you and determine what we can do to make things right and provide you with a better experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. While we cannot change the past, we sincerely hope that you and your friend will consider giving us another chance in the future. Should you decide to explore our dealership again, we promise to work tirelessly to provide you with a seamless and transparent car-buying experience. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in the best way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Jubugall, Hearing that you had a GREAT experience with Frank is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Dodge Charger. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Rjm62bay, First and foremost, thank you for your business. We’re glad that Mikey was able to take great care of you. We appreciate your choosing CarSquad as we recognize that you had many different dealers to choose from, and we hope that you enjoy your Volkswagen Passat. We look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed