CarSquad

CarSquad responded

Dear Jmaronen, Thank you for purchasing two vehicles at CarSquad. It’s great to hear that your visits with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family. We couldn't ask for nicer feedback and thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Bethany.mourer, We are happy to hear that Vaughan was able to help you purchase the SUV you wanted. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new GMC Terrain and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear sjstex, Thank you for taking the time to share your thoughts about your recent visit to our dealership. We truly appreciate your feedback, as it helps us identify areas where we can improve our services. We rely heavily on your input for quality control. We are thrilled to hear that you had a positive experience with our sales associate, Diane. Providing exceptional customer service is one of our top priorities, and we're glad she made your car-buying experience a good one. We are delighted that you found the car to be a great deal and that the ability to test drive it yourself was beneficial. Our goal is to ensure our customers have hands-on experience to make well-informed decisions. However, we apologize for the extended wait time you experienced while waiting for the finance process, even though you were making a cash purchase. We understand how valuable your time is, and we strive to process transactions efficiently while maintaining the highest level of service. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are very important to us, and we would like to address them with you, personally. A member of our Management Team will be reaching out to you to follow up with you and discuss any lingering questions or concerns you might have. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Shiva, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience enjoyable. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We thank you for taking the time to share your comments. Enjoy your nearly new Honda Civic! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimado Esanoja101, ¡En nombre de todos nosotros en CarSquad, me gustaría agradecerle por compartir esta excelente reseña sobre nuestro concesionario! Estamos encantados de que haya disfrutado de su experiencia con Frank. Compartiremos sus comentarios entre nuestro equipo. Nuestro objetivo es la satisfacción del cliente al 100% y parece que logramos ese objetivo con usted. Gracias por elegir CarSquad como su destino de autos usados. Atentamente, Su equipo de atención al cliente de CarSquad – Ed Dear Esanoja101, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Frank. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jonathan, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your Toyota Camry! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Hesham, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Many. We will be sharing your feedback amongst our team. Thank you for your business and for choosing CarSquad as your used car destination. Enjoy your nearly new Ford Ranger! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Chrisrivers353, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Omoniyi Vaughan! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Tesu, Hearing that you had a GREAT experience with Frank is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new BMW X3. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Lonnie.furlow, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our salespeople, and we are delighted to hear that you had a positive experience with them. Our team works diligently to provide excellent service and make the car buying process as smooth as possible for our customers. We understand your concern about our cars being sold "as is." While this allows us to offer competitive pricing, we also want to ensure that our customers are well-informed about their purchase decisions. To address this, we are continuously working on improving our communication regarding the condition and history of our vehicles. We disclose everything we know about every vehicle we sell and encourage each customer to take their vehicle of choice for a third-party inspection prior to purchasing. A complimentary Carfax is available on every vehicle in our inventory, as well as a TrueCar report. We understand that things can happen with used cars, even brand-new ones for that matter, but we stand behind every vehicle we sell with a 5-Day/500-Mile Free Exchange Policy. EXTENDED SERVICE AGREEMENTS are available up to 10 years and/or unlimited miles from your date of purchase. Although all our cars are sold “as is,” we do try to assist customers whenever issues arise. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and address any lingering questions or concerns you may have. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon