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CarSquad

Katy, TX

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rated
824 Reviews

23502 Katy Fwy

Katy, TX

77494

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824 Reviews of CarSquad

July 22, 2023

Thank you Manny! You are the best salesperson! I told you that I needed this experience to be short and sweet. And you delivered. We test drove, and signed the deal l More

by Mrs. Christie L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mansour (Many) Alhassan
Jul 23, 2023 -

CarSquad responded

Dear Mrs. Christie L, Thank you for taking the time to share your comments and feelings about your experience at CarSquad and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you love your INFINITI. Thank you for your business and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

July 22, 2023

Randy and CarSquad was amazing go ask for Randy OG. He has been in the business for a long time. Thanks again More

by Veronicagalentine59
Recommend Dealer
Yes
Employees Worked With
Randy Garrison
Jul 22, 2023 -

CarSquad responded

Dear Veronicagalentine59, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Chrysler Voyager! Sincerely, Your CarSquad Customer Care Team - Ed

July 22, 2023

I had a positive experience at this dealership. Everyone was friendly and helpful. I would recommend Car Squad to my friends More

by Todder2411
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omoniyi Vaughan, Regina (Gina) Mccrory
Jul 22, 2023 -

CarSquad responded

Dear Todder2411, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your Buick Enclave! Sincerely, Your CarSquad Customer Care Team - Ed

July 21, 2023

Very efficient help from Frank, in and out. Recommended for anyone relatively new to purchasing vehicles. More

by travislepps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernest, Javier Guzman, Francisco (Frank) Lopez
Jul 22, 2023 -

CarSquad responded

Dear Travislepps, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Frank. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

July 21, 2023

Go see Randy at CarSquad he is very fast and very fast to get you in and out More

by ricosyardsevices
Recommend Dealer
Yes
Employees Worked With
Randy Garrison
Jul 22, 2023 -

CarSquad responded

Dear Valued Customer, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Ford Explorer! Sincerely, Your CarSquad Customer Care Team - Ed

July 20, 2023

I won’t lie, I was nervous going into this and not knowing what to expect. I arrived and the door was opened for me. Very nice. Then I met Vaughn and he was with me from start to finish. He even broug More

by Bethany.mourer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shazeb (Shah) Kamal, Bryan Callis, Omoniyi Vaughan
Jul 22, 2023 -

CarSquad responded

Dear Bethany.mourer, We are happy to hear that Vaughan was able to help you purchase the SUV you wanted. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new GMC Terrain and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

July 20, 2023

My sales associate Diane was great! The car was a good deal, and being able to test drive it myself was helpful. The only downside was the long wait for finance on my cash deal purchase More

by sjstex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diane Barriere, Regina (Gina) Mccrory
Jul 21, 2023 -

CarSquad responded

Dear sjstex, Thank you for taking the time to share your thoughts about your recent visit to our dealership. We truly appreciate your feedback, as it helps us identify areas where we can improve our services. We rely heavily on your input for quality control. We are thrilled to hear that you had a positive experience with our sales associate, Diane. Providing exceptional customer service is one of our top priorities, and we're glad she made your car-buying experience a good one. We are delighted that you found the car to be a great deal and that the ability to test drive it yourself was beneficial. Our goal is to ensure our customers have hands-on experience to make well-informed decisions. However, we apologize for the extended wait time you experienced while waiting for the finance process, even though you were making a cash purchase. We understand how valuable your time is, and we strive to process transactions efficiently while maintaining the highest level of service. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are very important to us, and we would like to address them with you, personally. A member of our Management Team will be reaching out to you to follow up with you and discuss any lingering questions or concerns you might have. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

July 20, 2023

Had a great experience with Frank with both cars I would recommend Frank to family and friends More

by Jmaronen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank) Lopez
Jul 22, 2023 -

CarSquad responded

Dear Jmaronen, Thank you for purchasing two vehicles at CarSquad. It’s great to hear that your visits with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family. We couldn't ask for nicer feedback and thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

July 20, 2023

Great place to shop great help from Frank and Randy excellent place to shop for a used vehicle highly recommend Carsquad! More

by Franciscoromo647
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Jewesak, Randy Garrison, Francisco (Frank) Lopez
Jul 21, 2023 -

CarSquad responded

Dear Franciscoromo647, Hearing that CarSquad ia an EXCELLENT PLACE TO SHOP FOR A USED VEHICLE is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Chevy Silverado. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

July 20, 2023

We had a great car buying experience at Car Squad and Jason was great! I have already recommended Car Squad to friends and family! More

by Averie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Eberly, Regina (Gina) Mccrory, Kimberly Withers
Jul 20, 2023 -

CarSquad responded

Dear Averie, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Jason. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your Hyundai Kona! Sincerely, Your CarSquad Customer Care Team - Ed

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