CarSquad

CarSquad responded

Dear Mrs. Christie L, Thank you for taking the time to share your comments and feelings about your experience at CarSquad and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you love your INFINITI. Thank you for your business and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Veronicagalentine59, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Chrysler Voyager! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Todder2411, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your Buick Enclave! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Travislepps, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Frank. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Valued Customer, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Ford Explorer! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Bethany.mourer, We are happy to hear that Vaughan was able to help you purchase the SUV you wanted. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new GMC Terrain and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear sjstex, Thank you for taking the time to share your thoughts about your recent visit to our dealership. We truly appreciate your feedback, as it helps us identify areas where we can improve our services. We rely heavily on your input for quality control. We are thrilled to hear that you had a positive experience with our sales associate, Diane. Providing exceptional customer service is one of our top priorities, and we're glad she made your car-buying experience a good one. We are delighted that you found the car to be a great deal and that the ability to test drive it yourself was beneficial. Our goal is to ensure our customers have hands-on experience to make well-informed decisions. However, we apologize for the extended wait time you experienced while waiting for the finance process, even though you were making a cash purchase. We understand how valuable your time is, and we strive to process transactions efficiently while maintaining the highest level of service. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are very important to us, and we would like to address them with you, personally. A member of our Management Team will be reaching out to you to follow up with you and discuss any lingering questions or concerns you might have. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Jmaronen, Thank you for purchasing two vehicles at CarSquad. It’s great to hear that your visits with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family. We couldn't ask for nicer feedback and thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Franciscoromo647, Hearing that CarSquad ia an EXCELLENT PLACE TO SHOP FOR A USED VEHICLE is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Chevy Silverado. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Averie, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Jason. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your Hyundai Kona! Sincerely, Your CarSquad Customer Care Team - Ed