CarSquad

CarSquad responded

Dear Rjm62bay, First and foremost, thank you for your business. We’re glad that Mikey was able to take great care of you. We appreciate your choosing CarSquad as we recognize that you had many different dealers to choose from, and we hope that you enjoy your Volkswagen Passat. We look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear amandabateman14, Thank you for taking the time to share your experience with us. We genuinely appreciate feedback from our customers, both positive and negative, as it helps us improve our services. We sincerely apologize for the frustration and inconvenience you encountered during your car-buying process with us. First and foremost, we want to express our regret for the miscommunication and lack of transparency that you experienced. We understand how important it is to have a clear understanding of the buying process, especially when you're not local to the area. Your trust in our dealership was of utmost importance to us, and we regret that we fell short of your expectations. We strive to provide the most transparent used car buying experience in the industry, and we understand how important it is to have a clear understanding of the buying process, especially when you're not local to the area. Your trust in our dealership was of utmost importance to us, and we regret that we fell short of your expectations and the service you deserved. Regarding the situation with the car you had your heart set on, we are sorry for the communication lapses on our end, which led to confusion and disappointment. We deeply apologize for any inconvenience caused by the delay in informing your friend of his credit approval status. Additionally, the confusion surrounding the deposit policy and the subsequent sale to another buyer is something we take very seriously and are reviewing our internal procedures to ensure that this does not happen again in the future. We understand your frustration and appreciate you bringing these matters to our attention. Your concerns are very important to us, and we would like to address them with you, personally. A member of our Management Team will be reaching out to you to follow up with you and determine what we can do to make things right and provide you with a better experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. While we cannot change the past, we sincerely hope that you and your friend will consider giving us another chance in the future. Should you decide to explore our dealership again, we promise to work tirelessly to provide you with a seamless and transparent car-buying experience. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in the best way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Jubugall, Hearing that you had a GREAT experience with Frank is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Dodge Charger. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Hesham, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Many. We will be sharing your feedback amongst our team. Thank you for your business and for choosing CarSquad as your used car destination. Enjoy your nearly new Ford Ranger! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jonathan, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your Toyota Camry! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimado Esanoja101, ¡En nombre de todos nosotros en CarSquad, me gustaría agradecerle por compartir esta excelente reseña sobre nuestro concesionario! Estamos encantados de que haya disfrutado de su experiencia con Frank. Compartiremos sus comentarios entre nuestro equipo. Nuestro objetivo es la satisfacción del cliente al 100% y parece que logramos ese objetivo con usted. Gracias por elegir CarSquad como su destino de autos usados. Atentamente, Su equipo de atención al cliente de CarSquad – Ed Dear Esanoja101, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Frank. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Shiva, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience enjoyable. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We thank you for taking the time to share your comments. Enjoy your nearly new Honda Civic! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Lonnie.furlow, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our salespeople, and we are delighted to hear that you had a positive experience with them. Our team works diligently to provide excellent service and make the car buying process as smooth as possible for our customers. We understand your concern about our cars being sold "as is." While this allows us to offer competitive pricing, we also want to ensure that our customers are well-informed about their purchase decisions. To address this, we are continuously working on improving our communication regarding the condition and history of our vehicles. We disclose everything we know about every vehicle we sell and encourage each customer to take their vehicle of choice for a third-party inspection prior to purchasing. A complimentary Carfax is available on every vehicle in our inventory, as well as a TrueCar report. We understand that things can happen with used cars, even brand-new ones for that matter, but we stand behind every vehicle we sell with a 5-Day/500-Mile Free Exchange Policy. EXTENDED SERVICE AGREEMENTS are available up to 10 years and/or unlimited miles from your date of purchase. Although all our cars are sold “as is,” we do try to assist customers whenever issues arise. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and address any lingering questions or concerns you may have. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Chrisrivers353, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Omoniyi Vaughan! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Tesu, Hearing that you had a GREAT experience with Frank is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new BMW X3. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed