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CarSquad

Katy, TX

4.8
820 Reviews
Call Dealership (833) 756-3103

23502 Katy Fwy

Katy, TX

77494

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820 Reviews of CarSquad

September 01, 2023

Javier was amazing. Very kind and thoughtful. Great person to help navigate us through the process of buying a car. More

by Nyorkplayer
Recommend Dealer
Yes
Employees Worked With
Javier Guzman
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Helpful
September 01, 2023

Great service and friendly staff! Frank was very respectful and patient though the whole process, he helped me find a great first car at a good price! Would recommend to anybody looki More

by VictorJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank) Lopez
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Helpful
September 01, 2023

Car Squad was great, but Jimmy is extremely rude and arrogant. I asked for copies of the documents signed and he said no one had ever asked him for copies before and threw his hand up and dismissed me a More

by Veronika
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shazeb (Shah) Kamal, Luis Alfaro, Ghaleb (Jimmy) Dahi
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Helpful
September 01, 2023

Dealer was fantastic the only issue we had was waiting 3-4 hours for a person from finance to finalize out purchase. Other than that nothing but positive things to say about Frank who helped us every step More

by Gisellesanchez00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank) Lopez
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Sep 05, 2023 -

CarSquad responded

Dear Gisellesanchez00, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our CarSquad team. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. We are thrilled to hear that you enjoyed your experience with Frank and that he helped you every step of the way through your car purchase journey. That is what we love to hear! We hope you felt like part of the family during your visit. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to address any lingering questions or concerns you may have. If they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any questions or concerns you may have. Thank you for choosing CarSquad for your vehicle purchase. Respectfully, Your Customer Care Team Member - Sharon

Helpful
September 01, 2023

They have a great car selection, the prices are really good and wonderful staff. I recommend you reach out to Diane, she did a great job, explaining all the details, very helpful, knowledgeable, and pati More

by Joe.gabe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diane Barriere, Regina (Gina) Mccrory
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Helpful
September 01, 2023

I had such an amazing experience with Car Squad! Manny was a such an amazing help throughout the entire process. He really went above and beyond to help me find the perfect car! I cannot recommend C More

by Natalie
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Haider Aljumaili, Mansour (Many) Alhassan
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Sep 01, 2023 -

CarSquad responded

Dear Natalie, We are happy to hear that Many went above and beyond to help you find and purchase the perfect car for you. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new Hyundai Santa Fe and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
August 31, 2023

Working with Mikey was quick and efficient. He was responsive and knowledgeable about the vehicle I was purchasing and the process from start to finish. I couldn’t have asked for a better exper More

by Madisonherrera51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez, Andrew Jewesak, Regina (Gina) Mccrory
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Aug 31, 2023 -

CarSquad responded

Dear Madison, We are happy to hear that Mikey was able to help you purchase your dream car. Thanks for the 4-star review and for your wonderful comments about Mikey. We wish you safe travels in your nearly new Ford Fusion and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful 1
August 31, 2023

CARSQUAD is an awesome place to buy a car. Experience was fast and easy. I was able to shop online, test drive in person, rake my time to decide what I really wanted and walk out with my keys! More

by Revampspking
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bashar Koni
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Aug 31, 2023 -

CarSquad responded

Dear Revampspking, Hearing that CarSquad is an AWESOME PLACE TO BUY A CAR is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Jeep Wrangler. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
August 31, 2023

Randy is friendly and straight forward. Worked to get answers to all my questions. Quick response time. Really cared about making the search process and buying process go smoothly! More

by Kmart0055
Recommend Dealer
Yes
Employees Worked With
Randy Garrison
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Sep 01, 2023 -

CarSquad responded

Dear Kmart0055, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Kia Telluride! Sincerely, Your CarSquad Customer Care Team - Ed

Helpful
August 30, 2023

Elena was very pleasant and knowledgeable in her field. Found me the perfect car. It was a pleasure purchasing my car from car squad. So close and easy shopping. More

by Buzz33s
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Regina (Gina) Mccrory, Elena Budan
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Aug 31, 2023 -

CarSquad responded

Dear Buzz33s, We are happy to hear that Elena was able to help you find and purchase the perfect car for you. Thanks for the 4-star review and for recommending CarSquad to friends and family. We wish you safe travels in your GMC Terrain Denali and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

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