CarSquad

CarSquad responded

Dear Alyssa, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Patrick, Jimmy and Bryan. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Audi Q3! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Bpk182, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Diane. Thank you for your business and for choosing CarSquad as your used car destination. Enjoy your nearly new Tesla Model 3! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Hunterwlj21, Thank you for purchasing your Chevy at CarSquad. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Blake, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Luis. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your BMW! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Maria, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Coachhennigan51, Hearing that you had an AWESOME experience with Randy is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Volkswagen Atlas. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Ns72, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Randy. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear shannonpanama, We regret to hear that your experience with CarSquad did not meet your expectations. We sincerely apologize for the inconvenience and frustration you encountered during your visit to our dealership. We understand how important it is to have a smooth and seamless car-buying process, and we regret that we fell short of your expectations. We are sorry for the miscommunication and confusion regarding the availability of the vehicle you were interested in. This was an unfortunate mistake on our part, and we deeply regret any inconvenience it may have caused you. Rest assured that we are taking your feedback seriously and will use it as an opportunity to improve our processes and ensure such incidents are not repeated in the future. We take your concerns seriously and would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and determine what we can do to make things right and hopefully provide you with a much better experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We appreciate you taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely on your feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in every way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Buffyweimer, Hearing that you had at CarSquad ABSOLUTELY THE BEST CAR-BUYING EXPERIENCE YOU'VE EVER HAD is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you much success with the first two vans for your new business. We look forward to serving you and your new business for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Kevbarreto24, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. We wish you a speedy recovery and safe travels in your BMW 4 Series. Sincerely, Your CarSquad Customer Care Team - Ed