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CarSquad

Katy, TX

4.8
824 Reviews

23502 Katy Fwy

Katy, TX

77494

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824 Reviews of CarSquad

May 13, 2023

Randy and Mikey helped me get my dream car thank y’all for you Great service come shop with car squad Katy. More

by dimitri kimbrough
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez, Randy Garrison, Regina (Gina) Mccrory
May 15, 2023 -

CarSquad responded

Dear Dimitri, We are happy to hear that Randy and Mikey were able to help you purchase your dream car. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your INFINITI Q50 and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

May 13, 2023

Randy is an amazing sales person on helping his customers get in and out with their preferences on car⭐️⭐️⭐️⭐️⭐️ More

by Melissahtx16
Recommend Dealer
Yes
Employees Worked With
Randy Garrison
May 15, 2023 -

CarSquad responded

Dear Melissahtx16, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Hyundai Accent! Sincerely, Your CarSquad Customer Care Team - Ed

May 13, 2023

Randy and Mikey were very helpful and made sure we were taken care of. Thank you More

by hjrenfro
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez, Randy Garrison
May 15, 2023 -

CarSquad responded

Dear Hjrenfro, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Ram 2500 Big Horn! Sincerely, Your CarSquad Customer Care Team - Ed

May 16, 2023 -

hjrenfro responded

hjrenfro@gmail.com. When I left Carsquad and got home with my new truck. I started truck and the oil and fuel service light came on . The truck needs serviced. Please take care of this when my 2 new tire come for the rear. They are supposed to come on this week or next. Just waiting for ya’ll to call me. Thank you Herschel Renfro

May 17, 2023 -

CarSquad responded

Dear Herschel, Thank you for updating us on the condition of your Ram 2500. We care about your concerns and would like to direct you to the appropriate department to request additional service. Please reach out to our Customer Service Department by either emailing them about your truck’s current status or calling that department, toll-free, at 1-833-756-3103. The email address is customerservice@carsquad.com, and please include your contact information so we can immediately address your concerns. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad, we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you soon and addressing your concerns. Sincerely, Your Customer Care Team Member - Ed

May 12, 2023

Mikey and Randy did an outstanding job with the purchase of our vehicle!!! Best customer service experience we have ever received!! Definitely coming back!!! More

by Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez, Randy Garrison, Kyle Wisdom
May 12, 2023 -

CarSquad responded

Dear Kim, Hearing that you had the BEST CUSTOMER SERVICE YOU'VE EVER RECEIVED is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Hyundai. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

May 12, 2023

Good experience! Moin was very helpful and professional ! We left happy with the car we wanted ! More

by Tanqdoneva74
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernest (Ernie) Trevino, Muhammad (Moin) Uddin
May 12, 2023 -

CarSquad responded

Dear Tanqdoneva74, We are happy to hear that Moin was able to help you purchase the car you wanted. Thanks for the 4-star review and for recommending CarSquad to others. We wish you safe travels in your Nissan and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

May 11, 2023

The customer service was great from beginning to end-well above expectations! Thank you so much! More

by rheadley777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ghaleb (Jimmy) Dahi, Robert Gonzalez, Kyle Wisdom
May 12, 2023 -

CarSquad responded

Dear Rheadley777, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from your CarSquad team! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Enjoy your nearly new Honda Accord! Sincerely, Your CarSquad Customer Care Team - Ed

May 11, 2023

Took me in way before my appointment day, got stuff moving, no hassles just some good people all around More

by Aarontron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernest (Ernie) Trevino, Jason Eberly
May 11, 2023 -

CarSquad responded

Dear Aarontron, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Ford Ranger! Sincerely, Your CarSquad Customer Care Team - Ed

May 10, 2023

I went there for the first time. The venue was very impressive . And services were very professional. I liked it a lot. More

by Asultan22
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
May 11, 2023 -

CarSquad responded

Dear Asultan22, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience enjoyable and very professional. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We thank you for taking the time to share your comments. Enjoy your nearly new Mercedes-Benz! Sincerely, Your CarSquad Customer Care Team - Ed

May 09, 2023

Mike T was helpful, attentive but not pushy. The dealership was clean and the whole process was relatively quick. More

by KublaCahn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael (Mike T) Thompson
May 09, 2023 -

CarSquad responded

Dear Valued Customer, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Mike T. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your nearly new Ford! Sincerely, Your CarSquad Customer Care Team - Ed

May 08, 2023

Easy process to buy a vehicle at great value. I got my dreamed mini van More

by phuocloima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernest (Ernie) Trevino, Patrick (Kenzie) Mckenzie, Livan Perera, Regina (Gina) Mccrory
May 08, 2023 -

phuocloima responded

Thanks again

May 09, 2023 -

CarSquad responded

Dear Valued Customer, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Toyota Sienna. Sincerely, Your CarSquad Customer Care Team - Ed

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