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CarSquad

Katy, TX

4.8
820 Reviews
Call Dealership (833) 756-3103

23502 Katy Fwy

Katy, TX

77494

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820 Reviews of CarSquad

February 06, 2023

Patrick and the CarSquad team as a whole made my first car buying experience so easy, super quick, no hassle at all! Patrick was well informed and really helpful in our experience, allowed us time to see More

by uhcristinaguerrero
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shazeb (Shah) Kamal, Bryan Callis, Patrick (Kenzie) Mckenzie
Report | Print
Feb 07, 2023 -

CarSquad responded

Dear uhcristinaguerrero, Thank you so much for taking the time to write a review and rate your experience with Patrick at CarSquad . We really appreciate the feedback. We hope you felt like part of the CarSquad Family during your first visit with us as well as your first car buying experience. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for joining our CarSquad family! On behalf of all your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al

Helpful
February 06, 2023

was completely surprised by the price and the sales staff. Will definitely recommend this dealership to all my friends and colleagues. More

by Engtech05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haider Aljumaili
Report | Print
Feb 07, 2023 -

CarSquad responded

Dear Engtech05, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to friends and colleagues as well. We love hearing from you and knowing that you enjoyed your car buying experience with our staff. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

Helpful
February 06, 2023

If you go to this dealership, ask for Jorge Silva, I got a good experience with him as my salesman to get the car that I wanted. More

by Nevot.96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge (George) Silva, Ernest (Ernie) Trevino, Livan Perera
Report | Print
Feb 16, 2023 -

CarSquad responded

Dear Nevot.96, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are delighted to hear that you enjoyed your car-buying experience with Jorge Silva, and hope that you felt like part of the family during your visit. However, we are troubled by the 1-star rating given to Livan. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you and determine exactly what happened that led to the 1-star rating and what we can do to provide you with a better overall experience. In the event they are unable to reach you, please reach out to them at customerservice@carsquad.com. On behalf of the CarSquad team, we thank you for your review. We appreciate you sharing your CarSquad experience with us and others and we look forward to working with you in the future. Your Customer Care Team Member - Al

Helpful
February 06, 2023

Great place nice environment great sales team and great vehicle selection expect to spend some time in there, but it’s better than to rush thru it. Thanks More

by Jpalomares87.jp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shazeb (Shah) Kamal, Jose Cruz
Report | Print
Feb 07, 2023 -

CarSquad responded

Dear Jpalomares87.jp, We are so happy we could provide you with a positive car buying experience! We love hearing that you received amazing customer service from our Katy team. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al

Helpful
February 05, 2023

Great place, fast service, quick and efficient. Ashley and her team were extremely helpful and supportive throughout this entire process. More

by brittany.1992
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Madrigal, Livan Perera, Patrick (Pat) Atwood
Report | Print
Feb 06, 2023 -

CarSquad responded

Dear brittany.1992, We are delighted to hear that you enjoyed your car buying experience with Ashley, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced a quick and efficient sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

Helpful
February 05, 2023

Diane Barrier was very professional and attentive with the process. Prices are reasonable for the vehicles. Vehicles are detailed and prepared to provide a new vehicle feel. More

by choleva07
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Diane Barriere
Report | Print
Feb 06, 2023 -

CarSquad responded

Dear choleva07, Thank you very much for your 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience with Diane at CarSquad. Thank you for your business and for choosing CarSquad as your used car destination! Your CarSquad Customer Service Team: Al

Helpful
February 04, 2023

Theo was amazing. He was very attentive but not pushy at all! He made sure every question was thoroughly answered, got us exactly the vehicles we wanted to see made su More

by Coach
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Auvyon (Theo) Boyd
Report | Print
Feb 05, 2023 -

CarSquad responded

Dear Coach, Hearing that you had a great car buying experience with us and found Theo to be amazing is the best thing we could ask for! We are so glad that you experienced a smooth easy process. Your satisfaction and your business mean a lot to us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team - Al

Helpful
February 04, 2023

We had a great experience at CarSquad! The sales team was very informative and accommodating. We loved the test driving process and felt no pressure to make a decision. Recommending y’all More

by sydneyduran96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Redmond, Luvin (Lou) Melendez, Alexis Moriano, Bryan Callis
Report | Print
Feb 05, 2023 -

CarSquad responded

Dear sydneyduran96, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you enjoyed your car buying experience with Madison. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team - Al

Helpful
February 04, 2023

It is an easy and quick process. I like that can you can just browse the cars in the computer and then test drive! More

by snuky
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenny Salami
Report | Print
Feb 05, 2023 -

CarSquad responded

Dear snuky, We are delighted to hear that you enjoyed your car buying experience with Kenny, and hope that you felt part of the family while visiting our Katy, Texas location. We are so glad that you experienced a quick and easy sales process, and that you received excellent, professional service from our CarSquad team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

Helpful
February 04, 2023

Great prices! Angela was very helpful. The whole experience was quick and easy. Thanks again. More

by Brandylooney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Gonzalez
Report | Print
Feb 05, 2023 -

CarSquad responded

Dear Brandylooney, Thank you so much for taking the time to write a review and rate your experience with Angela at CarSquad. We really appreciate the feedback. We are so glad that you experienced a quick and easy process. Your satisfaction and your business mean a lot to us. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing CarSquad as your used car destination! Your CarSquad Customer Care Team – Al

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