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CarSquad

Katy, TX

4.8
824 Reviews
Call Dealership (833) 756-3103

23502 Katy Fwy

Katy, TX

77494

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824 Reviews of CarSquad

August 18, 2023

Bashar is great! He helped us get 2 cars! Thank you so much for your help 🙏 More

by samantha70086
Recommend Dealer
Yes
Employees Worked With
Bryan Callis, Kenieca Moore, Andrew Jewesak, Bashar Koni, Ahmed (Ed) Bencheikh
Report | Print
Aug 18, 2023 -

CarSquad responded

Dear Samantha70086, Thank you for purchasing two cars at CarSquad. It’s great to hear that your visit with us earned a 5-star rating! It’s also wonderful to know that Bashar was quite helpful. We couldn't ask for nicer feedback and thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

August 18, 2023

Randy did great at Carsquad and helped my daughter and I buy a new car! More

by jyw66
Recommend Dealer
Yes
Employees Worked With
Randy Garrison
Report | Print
Aug 18, 2023 -

CarSquad responded

Dear Jyw66, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you and your daughter enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

August 17, 2023

Syed was very helpful and friendly, he did everything possible to make my experience with carsquad a perfect experience. Thanks alot syed, and definitely will deal with Carsquad for my next car. More

by mabdelgawad213
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenieca Moore, Syed Rizvi, Regina (Gina) Mccrory
Report | Print
Aug 18, 2023 -

CarSquad responded

Dear Mabdelgawad213, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Syed. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

August 17, 2023

Awesome service and help from various representatives, the car was heavily scratch from the top but the pricing was great. The car was filled with gas but wasn't completely clean. Overall I am happy with More

by Reynold Santiago
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Xavier, Muhammad (Moin) Uddin
Report | Print
Aug 25, 2023 -

CarSquad responded

Dear Mr. Santiago, Thank you for your feedback! We're delighted to hear that you found our service awesome and received helpful assistance from our team. We also appreciate your positive comments about our pricing. We're sorry to hear about the condition of the car and the cleanliness issue. We understand that these are important aspects of your experience, and we will work diligently to improve in these areas. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you and discuss these matters to determine how we can provide you with a better experience in these areas. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. Overall, we're glad to know that you're happy with your purchase. We value you as a customer and we appreciate your business. Thank you, again, for taking the time to reach out and share your comments and feelings about your experience with our CarSquad team. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any lingering questions or concerns you may have while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

August 17, 2023

The whole process with Frank was excellent! I will definitely do business with CarSquad again. More

by Bevo6000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shazeb (Shah) Kamal, Francisco (Frank) Lopez
Report | Print
Aug 18, 2023 -

CarSquad responded

Dear Bevo6000, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Frank! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would repeat. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Enjoy your nearly new Mercedes-Benz GLB 250! Sincerely, Your CarSquad Customer Care Team - Ed

August 17, 2023

This was our first time going to this dealership and it was a great experience overall! They are willing to work with you to get the vehicle that you want and ask for Luis cause he was straightforward and More

by Nate and Desi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenieca Moore, Luis Alfaro, Regina (Gina) Mccrory
Report | Print
Aug 18, 2023 -

CarSquad responded

Dear Nate and Desi, On behalf of Luis and your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

August 16, 2023

Immaculate service, will be buying more cars from them and refer a few friends thanks More

by Yversond
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Emiguel (Mikey) Rodriguez
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Aug 18, 2023 -

CarSquad responded

Dear Yversond, First and foremost, thank you for your business. We’re glad that Mikey was able to provide you with immaculate service. We appreciate your choosing CarSquad as we recognize that you had many different dealers to choose from, and we hope that you enjoy your nearly new Mercedes-Benz E 350. We look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

August 16, 2023

Very happy with the service. Everyone is very nice and treat you good. They help you out with all your needs. Super excellent customer service, great cars and deals ! Moin was th More

by Giulianna Iduate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad (Moin) Uddin
Report | Print
Aug 18, 2023 -

CarSquad responded

Dear Giulianna, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Moin! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would definitely recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

August 15, 2023

They were very nice, professional attentive and fast. They were very clean and extremely courteous. More

by rlafrance35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Callis, Kenieca Moore, Muhammad (Moin) Uddin, Ghaleb (Jimmy) Dahi, Bobby Malatia
Report | Print
Aug 15, 2023 -

CarSquad responded

Dear Rlafrance35, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience professional and fast. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your nearly new Chevy Equinox! Sincerely, Your CarSquad Customer Care Team - Ed

August 15, 2023

This was our first time working with this dealership. Elena was great. She communicated with us about the process before we came in and guided us through while we were there. Shah worked with us on the More

by Hjairell12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shazeb (Shah) Kamal, Elena Budan
Report | Print
Aug 15, 2023 -

CarSquad responded

Dear Hjairell12, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your Jeep Renegade! Sincerely, Your CarSquad Customer Care Team - Ed

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