CarSquad

CarSquad responded

Dear Mr. Anderson, We regret to hear that your experience did not meet your expectations. We understand your frustration and appreciate you bringing this matter to our attention. Your concerns are very important to us, and we would like to address them with you personally. There is an investigation into every matter we see published. Once that investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and discuss your concerns while hopefully providing you with a better experience. We are glad to hear that you enjoyed your experience with Jill and hope you felt like part of the family during your visit. We understand the process to buy a car can be slow, and the wait can be frustrating. It is a major purchase and not something to rush through. Financing can sometimes take a while. We are powered by several of the nation’s strongest lenders, and our finance team is committed to finding you the best rate and terms available. Often, it takes a while for the call with the best rate and terms to come through. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Brayden, Hearing that you had a FLAWLESS BUYING EXPERIENCE with Buda is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Volvo. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Chadeayne21, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Jill. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Kbrinson, Hearing that this was the BEST CAR-BUYING EXPERIENCE YOU'VE HAD is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new BMW. We look forward to serving you for many years to come! Sincerely, Your Off Lease Only Customer Care Team - Ed

CarSquad responded

Dear Kenziejerel, Thank you for taking the time to share your comments and feelings about your recent car purchase at CarSquad in Katy and recognize our valuable team members like Trey and Luvin who go above and beyond to meet our clients’ needs. Thank you also for the 5-star review. We are glad that you and fiancé enjoyed an easy sales process, and that you received excellent service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear Orlando, We are happy to hear that Jill was able to help you select and purchase your car. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new Mercedes-Benz and look forward to seeing you again soon! Sincerely, Your Off Lease Only Customer Care Team - Ed

CarSquad responded

Dear Njthomas475, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience pleasant. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your Chevy! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Teresa, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to family and friends as well. We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We love hearing from you and knowing that you enjoyed your experience with Ivan. We hope you felt like part of the family during your visit! On behalf of your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al

CarSquad responded

Dear DWASH, Thank you for your 5-Star rating. We’re glad to know that you enjoyed your car shopping experience Diane at CarSquad. We look forward to assisting you again in the future. Your CarSquad Customer Care Team – Al

CarSquad responded

Dear jimmyweber16, Thank you so much for taking the time to write a review and rate your experience with David at CarSquad. We really appreciate the feedback. We hope you felt like part of the CarSquad Family during your first visit with us as well as your first car buying experience. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for joining our CarSquad family! On behalf of all your friends here at CarSquad, we look forward to helping you in any way we can to enjoy your new ride! Your CarSquad Customer Care Team – Al