CarWise Gurnee

I didn’t expect to get approved for a loan given my credit, but Amy made it happen swiftly. William assisted me in choosing the ideal car for my working trips. credit, but Amy made it happen swiftly. William assisted me in choosing the ideal car for my working trips. More

Visited them yesterday and was impressed with how CarWise treats customers like friends, creating a welcoming environment beyond just selling cars. I asked about the Wrangler, which my uncle recommended. Tho treats customers like friends, creating a welcoming environment beyond just selling cars. I asked about the Wrangler, which my uncle recommended. Thomas has shown me it, and advised me to wait a few days because two nice Rubicons should be delivered to their lot soon. I agreed and am now waiting for their invitation. More

I read some of the positive reviews before going to this dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and d dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and deceptive car-buying experiences I have ever had. My salesperson was Jorgen Parend, and throughout the process I was given multiple statements that later turned out to be misleading or completely inaccurate. After spending more than six hours at the dealership, I felt pressured into terms that were not disclosed upfront. Before even arriving, I specifically asked whether the dealership required any mandatory add-ons or packages because I had previously dealt with a questionable dealership that tried that tactic. I was told no. However, after hours of negotiations and paperwork, I was suddenly told that I had to purchase a “car care package” costing about $899 or they would not sell me the vehicle. The explanation given was that they “would not make any money otherwise,” which makes very little sense considering the vehicle itself costs tens of thousands of dollars. For anyone considering buying a vehicle here, I strongly recommend protecting yourself by asking for the following before signing anything: • Ask to see the “Buy Rate.” This is the interest rate the lender actually approved you for. Anything higher that the dealer adds on top is typically markup. • Ask for a full itemized list of charges. This will show every fee, add-on, or package they are including in the deal. Do not rely solely on what a salesperson tells you verbally. • Compare prices carefully. I noticed the same vehicle listed about $1,000 higher on the dealership website than on the third-party site where I originally found it through Capital One Navigator. When I raised concerns with Sales Manager Marco Rivas, he appeared to be aware of the tactics being used. He asked if I would be willing to return the vehicle. I told him yes, immediately, and asked when I could bring it back. At that point I was told there might be a restocking fee, so I asked them to show me where that fee appears in the paperwork and what the amount would be. That conversation occurred on Monday, March 2, 2026. I have since called twice and left voicemails but have not received a response yet. If they truly want the car back, they can have it. This entire experience has been a lesson learned. I will also be filing formal complaints with the FTC, BBB, the Illinois Attorney General, and other appropriate consumer protection agencies so the situation can be reviewed. If you are considering buying a vehicle here, my advice is simple: be extremely cautious, ask for everything in writing, and do not allow yourself to be pressured after hours of negotiations. More

I read some of the positive reviews before going to this dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and d dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and deceptive car-buying experiences I have ever had. My salesperson was Jorgen Parend, and throughout the process I was given multiple statements that later turned out to be misleading or completely inaccurate. After spending more than six hours at the dealership, I felt pressured into terms that were not disclosed upfront. Before even arriving, I specifically asked whether the dealership required any mandatory add-ons or packages because I had previously dealt with a questionable dealership that tried that tactic. I was told no. However, after hours of negotiations and paperwork, I was suddenly told that I had to purchase a “car care package” costing about $899 or they would not sell me the vehicle. The explanation given was that they “would not make any money otherwise,” which makes very little sense considering the vehicle itself costs tens of thousands of dollars. For anyone considering buying a vehicle here, I strongly recommend protecting yourself by asking for the following before signing anything: • Ask to see the “Buy Rate.” This is the interest rate the lender actually approved you for. Anything higher that the dealer adds on top is typically markup. • Ask for a full itemized list of charges. This will show every fee, add-on, or package they are including in the deal. Do not rely solely on what a salesperson tells you verbally. • Compare prices carefully. I noticed the same vehicle listed about $1,000 higher on the dealership website than on the third-party site where I originally found it through Capital One Navigator. When I raised concerns with Sales Manager Marco Rivas, he appeared to be aware of the tactics being used. He asked if I would be willing to return the vehicle. I told him yes, immediately, and asked when I could bring it back. At that point I was told there might be a restocking fee, so I asked them to show me where that fee appears in the paperwork and what the amount would be. That conversation occurred on Monday, March 2, 2026. I have since called twice and left voicemails but have not received a response yet. If they truly want the car back, they can have it. This entire experience has been a lesson learned. I will also be filing formal complaints with the FTC, BBB, the Illinois Attorney General, and other appropriate consumer protection agencies so the situation can be reviewed. If you are considering buying a vehicle here, my advice is simple: be extremely cautious, ask for everything in writing, and do not allow yourself to be pressured after hours of negotiations. More

William met me at the dealership, patiently explained every step of the process, and ensured I was comfortable during the 2019 Sierra test drive. Amy expedited my loan approval, and the overall experienc every step of the process, and ensured I was comfortable during the 2019 Sierra test drive. Amy expedited my loan approval, and the overall experience was impeccable. More

Buying my first car was less daunting thanks to Thomas. He and Amy explained everything: loan details, warranties, and even maintenance tips. It makes me feel confident and ready to buy. I will come back w He and Amy explained everything: loan details, warranties, and even maintenance tips. It makes me feel confident and ready to buy. I will come back with my boyfriend to sign the agreement, found here two Sonatas within my budget. More

CarWise proved to be an excellent choice for my used Rover purchase, as they not only helped me secure a great deal but also saved me time and made me feel highly valued. Rover purchase, as they not only helped me secure a great deal but also saved me time and made me feel highly valued. More

Was scammed out of $500 told I was informed deposit non refundable, I swear to god I was not informed of this and my grandson was with me and said were not told this. They won’t phone you back nor answer p refundable, I swear to god I was not informed of this and my grandson was with me and said were not told this. They won’t phone you back nor answer phones, salesman who claims he’s ordained minister will not be honest and admit he forgot to tell us this!!! I’d have never agreed to such a deal!!! More

Bought a sprinter van for my business. Within 2 months the entire coolant system collapsed. $3500 to repair. Within 2 months the entire coolant system collapsed. $3500 to repair. More

Recently moved here and need my SUV to be serviced. Everything was fast, transparent, and to the point. Got excellent experience with my car maintenance. Highly recommend. Everything was fast, transparent, and to the point. Got excellent experience with my car maintenance. Highly recommend. More