CarWise Gurnee

I purchased a 2020 F-150 from Carwise Gurnee on December 10th from Michigan. I paid titling fees and registration fees. The truck came with a temporary plate that expired on March 10th. As of March 25th, my 10th from Michigan. I paid titling fees and registration fees. The truck came with a temporary plate that expired on March 10th. As of March 25th, my lien holder/credit union still has not received the title and I have not received my permanent license plate for the truck. My plate is expired so I am not able to drive the truck legally and my credit union has raised the interest rate on my loan until they receive the title. I received one email from Amy on January 9th about renewing my insurance which I replied to with new insurance on January 12th. I asked a question in the email but Amy never responded. I called the dealership on March 16th and spoke with Jennifer who said she would look into it and call me back. I never received a call back. I have called numerous times since then and left voicemails. None of my calls have been returned. I have asked to speak with managers and I have been told that my case has been elevated several times which has not amounted to a resolution. I also spoke with a manager and he said that he would look into it and then call me back. He did not call back. This business has a customer that is experiencing a legal and financial problem that they have caused while not having the common decency to return phone calls over the course of two weeks. Carwise Gurnee makes the comments below so that they can seem like a business that cares about customer service. However, they still did not return my call when I called on a Monday afternoon. If they had appropriate customer service, they would call me to resolve the issue. Instead of telling me to give them a call and then giving me the same run around treatment. More

I purchased a 2018 Cadillac Escalade from CarWise Auto Sales in September 2025. At the time of purchase, I was issued a 90-day temporary plate that expired on December 16, 2025. As of March 26, 2026, I Sales in September 2025. At the time of purchase, I was issued a 90-day temporary plate that expired on December 16, 2025. As of March 26, 2026, I still have not received my permanent license plates or any confirmation that the vehicle title has been properly processed. When I first followed up, I spoke with an employee named Marco, who explained that the dealership had purchased the vehicle from an auction and that the title had not been sent with the car. I was told the issue would be resolved in “a couple of weeks,” and that the delay was due to the holidays. Since then, I have returned to the dealership multiple times and have been given the same response each time — “a couple more weeks.” What is especially frustrating is that the owner publicly responds to my reviews as if they are willing to help and resolve the issue, but in reality, no action is taken and nothing changes. The responses appear helpful on the surface, but they have not resulted in any actual progress. It has now been several months since my purchase and more than three months since my temporary plate expired. I paid for this vehicle in good faith and fulfilled my financial obligations, yet I am still unable to legally operate it because the dealership has not produced the title or completed the registration process. Due to the lack of resolution, I have filed formal complaints with the Better Business Bureau (BBB), the Consumer Financial Protection Bureau (CFPB), and the State’s Attorney’s Office. I strongly advise potential buyers to confirm that a dealership has clear title in hand before purchasing a vehicle. I also strongly advise potential buyers to run in the opposite direction because, not only have I still not received my plates as of March 26, 2026, but their responses have been full of what I believe to be misleading and deceptive statements. My experience has been extremely frustrating and disappointing. More

Seriously, William and Amy were awesome. Amy laid out the payment plans perfectly, and Will knew everything about the cars. Working with him was great, and my 2018 Mazda I got here looks ama Amy laid out the payment plans perfectly, and Will knew everything about the cars. Working with him was great, and my 2018 Mazda I got here looks amazing and is worth every penny. More

I went there to look at a 2022 Chevy Silverado. The truck was really nice and Raul was easy to work with. That's where things took a down turn. During the process I told Raul that I would want to d The truck was really nice and Raul was easy to work with. That's where things took a down turn. During the process I told Raul that I would want to do some "add ons" and was told that they do it all the time. The total came to around $1400. I also told him that I would be transferring my military plates to the new truck. When we got to the finance guy we found that the price of the truck on the purchase agreement was about $1500 higher than the listed price. We were told by him that it was because of the add ons, which was funny because they also listed the add ons at the bottom of the agreement. He tried multiple times to explain why there were 2 charges for the same thing on the contract, until I did the math myself. He seemed pretty upset and asked me if I was saying that they were "double dipping". Of course, I told him "YES". He went to see the manager and came back with his same messed up math. When we decided we were done and threatened to leave, it was only then that he went back to the manager to fix the issue. He came back with a revised purchase agreement that was pretty close to being right. The add ons were still kept in the price (meaning it was taxed) and I would be paying sales tax on it a second time when I use the money. My wife and I just accepted it because we were tired of sitting there for 2 hours and the amount was within a few dollars of what it should have been (and the truck was pretty nice). Fast forward 2 months and I get a new registration and plates in the mail. Again, something I had to pay for that wasn't needed. I called the dealership and was forwarded to their finance manager Amy Thompson. I got her voice mail. I left a message to call me to straighten it out. The following day, no call. I called back, and of course, voice mail, and no call back. I also called their title clerk, and yes, voice mail. I was hot by then. I called again and asked to speak to the business manager or the general manager. The receptionist said they were out. She took my message and told me that she would make it a priority to have the general manager call me first when he got in. Again, waited all day today for his call, but nothing. To me, it appears that either they are trying to scam a little money here or there on the agreement, or their finance staff is just incompetent. I also think that once you do make a purchase, they don't give a xxxx about you because they got their money. If you do shop here, bring your calculator and check every form line by line. More

Thomas helped me pick the perfect SUV for my family with 2 children. I didn’t think I’d get loan approval, but Amy made it happen. Excellent experience. 2 children. I didn’t think I’d get loan approval, but Amy made it happen. Excellent experience. More

what ever you do don't buy a car from CARWISE will do a bait and switch game. When you try to talk to someone regarding it you get Marco, a smart mouth mgr. They added a cars shield coverage that we said bait and switch game. When you try to talk to someone regarding it you get Marco, a smart mouth mgr. They added a cars shield coverage that we said no to, and of course they called us liars, we said it was never explained to us, of course its non refundable so there 1098.down the drain. Keep driving don't shop here, the manager, Marco sucks has no accountability so I am going to the BBB, and social media and anyplace I canto let them know how they RIP U OFF. Save yourself the trouble go anywhere else. More

Marco was incredibly helpful and really knew the dealer’s inventory, walking me through so many hatchbacks. I ended up getting the 2021 Rogue and I love it – it’s great, compact and maneuverable, with a good inventory, walking me through so many hatchbacks. I ended up getting the 2021 Rogue and I love it – it’s great, compact and maneuverable, with a good clearance, and the price was spot on. More

I checked out Terrain and Yukon models 2019-2021 at the dealership some days ago. I checked out four cars and snagged a great 2021 Yukon that was barely driven and kept in great shape. I liked that they ha dealership some days ago. I checked out four cars and snagged a great 2021 Yukon that was barely driven and kept in great shape. I liked that they had a lot of used cars and good prices, so yeah, I’d suggest checking them out. More

Hoping to find a better, more dependable vehicle, I traded in my old Sierra. I anticipated a low trade-in value, but Nick provided me with a fair offer. He also assisted in choosing a beautiful used To traded in my old Sierra. I anticipated a low trade-in value, but Nick provided me with a fair offer. He also assisted in choosing a beautiful used Toyota and took care of all the paperwork. More

Amy and Doug ensured I understood every document before signing. No surprises, no pressure. Great friendly vibes from the whole dealership. Bought 2022 Escape in perfect shape. signing. No surprises, no pressure. Great friendly vibes from the whole dealership. Bought 2022 Escape in perfect shape. More