Tom Ciccarelli, Sales and Leasing Consultant, treated us so well (back in February 2010 when we purchased our very first Subaru Outback) that we went back to him for another Outback in November 2018. Each time, my wife and I had a great buying experience. In fact, back in that snowy Winter of 2010, Tom not only let me "test-drive" my first Subaru... but he let me put it to a REAL test by letting us drive the car to our home in the hinterland... complete with three feet of unplowed snow on our 1,100' long driveway. It passed the all-wheel drive test with flying colors! The other (non-Subaru) all-wheel drive crossovers which we had already test-driven (at other dealerships) failed our test and got stuck in mere inches of snow!
Our recent Outback purchase was made complete with a musical performance "Billy Joel style", on the piano, by Rick Zuccaro, General Manager. I write all this to say that every staff member in the dealership with whom we interacted, or just chatted with, was/is personable and genuine. You can tell that they enjoy what they do.