CardinaleWay Hyundai Glendora

Honest sales with no gimmicks or runarounds. vehicles accurately listed on website, family environment, very warm and friendly. vehicles accurately listed on website, family environment, very warm and friendly. More

My experience with the service department at CardinaleWay Hyundai Glendora has been extremely concerning, and I believe other customers should be aware of how my situation was handled. I brought my Hyunda Hyundai Glendora has been extremely concerning, and I believe other customers should be aware of how my situation was handled. I brought my Hyundai Sonata in for diagnostic inspection after experiencing engine failure. During the process, I was initially informed that Hyundai corporate had approved the engine replacement under warranty review. However, after I declined an additional $1,500 “Longevity Package” service that was recommended by the dealership (which included items such as hoses and belts), the situation changed dramatically. I also asked the dealership to hold off on a knock sensor repair while I reviewed my options. Shortly after declining those additional services, I was told that Hyundai corporate had now denied the engine replacement. The timing of that change raises serious concerns for me about whether the information submitted to Hyundai corporate may have been changed or misrepresented after I declined the additional work. Throughout this process I dealt with service advisor Fabian Gallegos, whose communication was rude, dismissive, and unhelpful from the very beginning. When I requested a copy of the technician’s diagnostic report, notes, and the documentation submitted to Hyundai corporate regarding my own vehicle, I was told that I would not be able to receive my vehicle’s diagnostic findings until the “end of the process.” As the owner of the vehicle, I should have transparency and access to the diagnostic documentation that was used to determine whether a major engine replacement would be approved or denied. Being told I cannot review my own vehicle’s diagnostic report until the process is finalized is unacceptable and raises serious questions about transparency. At this time I am still waiting for Hyundai corporate to review this situation and provide clarification on the denial. I will also be escalating this matter further so the documentation submitted in this claim can be reviewed. I strongly encourage anyone bringing their vehicle to this service department to request copies of all diagnostic findings and keep records of all communication. More

New owner of a 2025 Hyundai Tucson Hybrid. Purchased at this location. Had my first service on my vehicle, and the had a great experience. Overall exceptional customer service from Fabian and Purchased at this location. Had my first service on my vehicle, and the had a great experience. Overall exceptional customer service from Fabian and the rest of the team at Glendora Hyundai. Thank you for taking care of me and of my Hyundai Tucson. More

Great quick service! They don't offer free cash washes at service department anymore, fyi They don't offer free cash washes at service department anymore, fyi More

I had been working with ping since a year ago. He is a very knowledgeable sales peroxide, makes you feel at ease, works with your specific needs and is not pushy at all. I will continue to do busi He is a very knowledgeable sales peroxide, makes you feel at ease, works with your specific needs and is not pushy at all. I will continue to do business directly with him because even after I took the car home he was still engaged with me and gave a follow up call to make sure everything was up to my standards. More

I realize that dealerships overcharged from many things. For me, the quote for a new set of tires was approximately $1800 for a set of Michelin tires. I purchased the same exact tires at America’s tire comp For me, the quote for a new set of tires was approximately $1800 for a set of Michelin tires. I purchased the same exact tires at America’s tire company for $850. Not just less, but it appears that the dealership No longer provides shuttle or Uber rides to and from. I paid $1600 for service, but was not provided a shuttle/uber home while the dealership worked on the car. Customer Service, seems to be coming more of a façade than a reality. More

Beyond the excellent customer service Cristian Juarez provided—including consistent updates, quick repairs, and an immediate rental car—it was clear that he genuinely cared about my car and my overall ex provided—including consistent updates, quick repairs, and an immediate rental car—it was clear that he genuinely cared about my car and my overall experience as a customer. I felt my car was in good hands and would definitely come back. More

The service department is really slow and is not consistent. I waited over 2 hours for an oil change the last service and when I asked why it takes so long with an appointment, I was told “in a perf consistent. I waited over 2 hours for an oil change the last service and when I asked why it takes so long with an appointment, I was told “in a perfect world we would stop what we are doing to serve you.” I brought up the fact that appointments should allow them to anticipate needs and that’s the point of it. Then I got to my car and it wasn’t even washed. It’s disappointing. More

The service department is what I was there for. I didn’t buy my Hyundai at that dealership, but they treated me like I did. My splash shield underneath my car came off in the heavy rains we had dur I didn’t buy my Hyundai at that dealership, but they treated me like I did. My splash shield underneath my car came off in the heavy rains we had during Christmas Eve. They were able to salvage it and secure it. It was quick and painless when I thought it was gonna be a nightmare with the rain and the holiday. Very thankful for them. More

I was called to come in with my vehicle to have it painted d/t a recall, which took about 2-3 months. They gave me a rental as they had promised. The sales associate/ customer service handed me the painted d/t a recall, which took about 2-3 months. They gave me a rental as they had promised. The sales associate/ customer service handed me the key and said it was parked over there and pointed to the vehicle across the way. I got in the car. The car was dusty and dirty, the gas tank was almost 1/2 empty, and the engine wouldn’t start. I had to wave down another associate to see what was wrong with this vehicle. The other associate got me another car and had me out of there quickly. After about 3 weeks, my car was ready to be picked up. The paint job was fabulous. It looked like a new car. Overall I’m a satisfied customer. Thanks! More