CardinaleWay Hyundai of El Monte

Do not buy here! !!! I bought a Hyundai Ionic 5 here on Christmas Eve. We got there early in the day and it took close to 5 hours to finish all the paperwork and stu !!! I bought a Hyundai Ionic 5 here on Christmas Eve. We got there early in the day and it took close to 5 hours to finish all the paperwork and stuff. They waited until everything was signed and done before they took the car to get it washed. The guy was gone for 45 minutes and came back with the same dirty car. Turns out it took so long for them to do the paperwork that the carwash was closed, they closed early for the holiday. So what did the salesperson do when he saw the carwash was closed? Him and the guy he took to get the car washed went and got ice cream. When they came back, not only was the car still dirty, but they spilled chocolate from their ice cream on the passenger seat. They then tried to clean the car with a rag and some water, they basically just smeared the dirt around, the windows were a mess. They then tried to clean up the ice cream and just left stuff there too. When I spoke to the sales manager, Miguel, he told me he would make it right and he would call me after Xmas to tell me what they would do, we talked about them possibly just chipping in for a detail but he wasn't sure how much they would chip in. Plus there was a small chip on the paint, so he promised me he would send me a touch up paint pen. After he never called me, I called him to remind him of all this. When I talked to him after the holiday he said I could bring the car back and take it to their carwash for free. He knew I lived over an hour away so that was a no go. It has been over 4 months now, we have spoke over 10 times, each time he promises me to send me the touch up paint. To this day he has never sent it. If his word on a $10 touch up pen is worthless, what do you think his word is worth on anything else he would promise if you were buying a car here? By the way the car is great, but I will never go to this dealership again. More

Do yourself a favor and look elsewhere. There are plenty of other Hyundai dealers in the Southern California area where your money is better well spent. I came here to check out a specific There are plenty of other Hyundai dealers in the Southern California area where your money is better well spent. I came here to check out a specific SUV that was listed on their website. Our sales guy Manny was the only good experience at this whole place. I immediately noticed that the car had over 1,000 miles more than what was listed, in addition to being listed at almost $2k higher than what they had on their website. The car was also incredibly dirty inside. When we later started talking numbers, the most rude manager I've ever dealt with at a Hyundai dealer named Miguel (I found this out later since no introduction was made when he came over) told me that he would give me $75 off the price of the car for the discrepancy in mileage and that's the lowest they would go. He claimed a 10 cent per mile discount. Anyone with a third grade education can see that the numbers don't add up. I inquired about a trade in for my vehicle. They told me they wouldn't give me more than $6,500 because they would just sell it to an auction. Mind you, it's a 2017 w/less than 45,000 miles. A quick google search shows similar cars being sold for $14k+ at other dealers. Please take your money to any other Hyundai dealership. I guarantee you will be treated better than you would be here. More

They do try the hard sell. We got an average deal. Be aware that they will try everything to keep you there and to buy from them. We got an average deal. Be aware that they will try everything to keep you there and to buy from them. More

Use to be Patriot Hyundai they have incompetent and Lazy staff and never agree with quote or coupons they sent you. I had an email and refuse to acknowledge it. They overcharge and over price you for mainte staff and never agree with quote or coupons they sent you. I had an email and refuse to acknowledge it. They overcharge and over price you for maintence this is worst dealership More

Brianne was awesome throughout the entire car buying process. She made me feel super comfortable from the very beginning. I was initially coming in for a vandalism and total loss of my 2013 Jeep Compass process. She made me feel super comfortable from the very beginning. I was initially coming in for a vandalism and total loss of my 2013 Jeep Compass and walked out with a 2021 Hyundai Kona. Would highly recommend her to anyone looking to buy a car and as a friend as well. She also followed up AFTER the point of sale. Excellent customer satisfaction and customer service experience overall. More

LAZY AND INCOMPETENT SALES STAFF My wife and I wanted to get a specific 2023 Hyundai model and trim, at the end of the car year. There were only two left in a 250-mile radius from us. This dealership had on get a specific 2023 Hyundai model and trim, at the end of the car year. There were only two left in a 250-mile radius from us. This dealership had one, so we reserved it and drove 5 hours from Arizona to buy it. Before we departed, it took over 8 hours to arrange our deal. It was done by text messages, even though I asked it to be done by e-mail for proper record keeping, when I’m spending over $40,000 on this vehicle. It was also hard to find out the specific person I was dealing with. Finally, I learned it was the internet sales manager (Joselyn Quintero). When we arrived at the dealership to finalize the purchase, we dealt with the finance manager (Omar Palazzo). I found my credit had been run THREE times to approve me for a Hyundai Finance loan. I have an excellent credit score. Each one affects my credit score, and this was completely unnecessary. What other business have you ever dealt with where your credit was run THREE times for one transaction? I brought in a CA DMV One Trip Permit and my insurance card because I told Omar I do not want it registered in California. This permit is the legal way to move the vehicle to Arizona so I could register it there the next day. Omar ignored this and made out a non-operation registration with CA DMV. Now the CA DMV will unnecessarily hound me for fees for future renewals. I also provided the finance manager Omar with a list of documents I needed to be sent to the Arizona DMV for me to register it there. According to the Arizona DMV, this is standard practice that dealerships in California forward this package. Arizona DMV would not register it until they got the paperwork. However, I later found out that this dealership not only did NOT do this, they refused to do it. For the next week I tried to get hold of the general sales manager (Ron Williams) by e-mails, phone calls, and text messages. Only one time did he respond to me (by phone). He said the dealership would not be sending the necessary forms, and to contact Hyundai Finance to get a copy of the title for my Arizona registration. I was able to get a temporary registration in Arizona but I had to wait two months for Hyundai Finance to send me a certified copy of the title, so I could properly register my car in Arizona. I was advised when I registered my vehicle that Hyundai Finance is one of the most uncooperative manufacturers to deal with, since they refuse to send all the paperwork out-of-state. Next time I will pay more attention to the customer ratings on Dealer Rater, Google, Yelp, the Better Business Bureau, and CarGurus. On these web-sites I later found this dealership has very low ratings and lots of horrible reviews. Suffice to say, I recommend everyone to avoid doing business with this dealership. More

They told me the recall campaign that prevents thefts does not apply to my car. Two weeks later, my car is stolen. I contacted Hyundai corporate who said it does apply. They literally enabled my car to b does not apply to my car. Two weeks later, my car is stolen. I contacted Hyundai corporate who said it does apply. They literally enabled my car to be stolen. More

This dealership will not stick by their word. I called in and drove a far distance after agreeing over a price on a car over the phone. Salesmen were adamant I come in to speak to them. After goi I called in and drove a far distance after agreeing over a price on a car over the phone. Salesmen were adamant I come in to speak to them. After going over the terms of the agreed deal, salesmen went back on their word and said the numbers they had in mind were $5k over what we agreed on over the phone…. So then why agree on the numbers over the phone? Horrible sales model. Horrible dealership. Wasted my time thinking a deal was going to be done More

Wow, what a joke! Per the website, Patriot Hyundai of El Monte was selling a 2021 Kona, VIN KM8K53A55MU677450. The dealer verified that it was on the lot, and I coul Per the website, Patriot Hyundai of El Monte was selling a 2021 Kona, VIN KM8K53A55MU677450. The dealer verified that it was on the lot, and I could test drive it. I drove an hour to get to Patriot Hyundai of El Monte and found out that the Kona wasn't even working. It was in the shop, and when the service technician turned it on, smoke was everywhere! This dealer is damaging Hyundai's name. Shame on Patriot Hyundai of El Monte! More

Do NOT waste your time. All they do is classic bait and switch. Came in for a vehicle priced at $19k. After all their service, accessories, and other fees and taxes, the cos All they do is classic bait and switch. Came in for a vehicle priced at $19k. After all their service, accessories, and other fees and taxes, the cost came to over $28k. Waste of time. Don’t bother with this dealership. Salesman was very nice but the sales manager is an awful person. Keep in mind I came ready to buy and put down $15k cash. DO NOT RECOMMEND. More