CardinaleWay Hyundai of El Monte

I spoke to a number of dealerships and hands-down this one had the best, most friendly, and helpful staff. A big shout out to Carlos Batz, Brent Nogowski, Katherine Martinez, and Juan for walking me throu one had the best, most friendly, and helpful staff. A big shout out to Carlos Batz, Brent Nogowski, Katherine Martinez, and Juan for walking me through the process from beginning to end and making the whole thing painless. I love my new car and appreciate every one of you! More

Good service all around. Fast service got help me check-in. did a oil change and tire rotation about 1 hour. I recommend cardinaleway hyundai of el monte Fast service got help me check-in. did a oil change and tire rotation about 1 hour. I recommend cardinaleway hyundai of el monte More

Great friendly staff, let Carlos (sales person) my requirments and I now have a new hybrid vehicle that gets 50 mpg. Which wad my number one reason to get a new vehicle. requirments and I now have a new hybrid vehicle that gets 50 mpg. Which wad my number one reason to get a new vehicle. More

Very professional, I feel I got a good deal on my vehicle, with out the high pressure sales tactics. Nice guys, go check them out vehicle, with out the high pressure sales tactics. Nice guys, go check them out More

I was in between wanting the 2026 Palisade and the Ioniq 9. Nelson lyn was my salesman he was great he new about all the features on both cars especially the difference and long run owning a full electric o 9. Nelson lyn was my salesman he was great he new about all the features on both cars especially the difference and long run owning a full electric or a hybrid, they both drove excellent, See Nelson he was so much help helping me make a decision between cars I chose the Palisades they didn’t have the color interior so Nelson and manager had one sent over from a sister dealership, Creamy pearl white with grey or white interior it is absolutely beautiful, the ioniq 9 is slightly smaller but still a beautiful car, I would definitely buy from Hyundai of EL Monte again but only with Nelson there so much electronics on car he help with everything. This dealership is not pushy on sales but give you attention to in reality to buy from them. Thank you Nelson and Managers for finding car from sister dealership and having it on lot within 2 hours. so very with my purchase and already so many compliments from psi don’t know on my luxury beautiful 2026 Hybrid Palisade Caligraphy model. More

They went out of their way for me. Lizette was an excellent salesperson. She drove out to Lake Elsinore to pick me up so that I could purchase my car for a great deal. Lizette was an excellent salesperson. She drove out to Lake Elsinore to pick me up so that I could purchase my car for a great deal. More

Last dealership I went to before here could not remove or even lower the added cilajet and extra accesories cost. I give 5 star rating to CardinaleWay El Monte due to the fact that the team really made the p even lower the added cilajet and extra accesories cost. I give 5 star rating to CardinaleWay El Monte due to the fact that the team really made the process smooth, hassle free and true to what initially agreed upon. Talked to sales rep Christian and the manager on the phone, really proffesional folks, told them I am interested on a specific vehicle and I only have enough to pay everything out the door without the extra optional accesories. They were true to their words, told me "numbers" will not affect how they will make things happen for me and they earned my respect for their word of honor. More

Getting an appointment was really easy and their service advisor who helped me, John Kim was really kind offered me a better deal to include some add-ons for just a few more dollars than what I came in for advisor who helped me, John Kim was really kind offered me a better deal to include some add-ons for just a few more dollars than what I came in for which was just an oil change. He told me what my car needed, but was not pushy and they got my car done super fast. I would definitely recommend this place. More

I want to make it very clear that my 5 stars apply specifically to the following team members: Service Manager Diana, Service Advisor Kevin, Ray, and Jonathan. I took my car in for engine replaceme specifically to the following team members: Service Manager Diana, Service Advisor Kevin, Ray, and Jonathan. I took my car in for engine replacement under warranty and had quite a frustrating experience initially with a different Service Advisor. I eventually got so upset I asked for a manager -- the VERY SAME DAY I escalated to Diana, she sprang into action and I had what I needed within 2 HOURS. I initially requested that my car be transferred to a different dealership, but Diana assured me I would be taken care of here and made true on that promise. Every time I needed something, Diana ensured I was never left in the dark and always responded to my emails within less than 24 hours. She was extraordinarily patient and never made me feel like an inconvenience despite over 20 emails back and forth (in addition to my numerous calls) over the past month. She took the time to coordinate across multiple staff members to resolve my service experience. I know my experience with the previous Service Advisor affected my communications with her -- I was extremely distrustful and anxious about the possibility of being taken advantage of -- but Diana was sympathetic and always knew exactly what to say to assuage my fears. Her exemplary service is exactly what saved this from becoming a 1 star experience. While Diana is absolutely the star of this review, I want to also acknowledge the great service from the following Service Department team members: - Service Advisor Kevin: When I called regarding my car and expressed frustration with the process, Kevin could have easily told me "Too bad so sad! Take it up with the service advisor who's assigned to you!" Instead, on an incredibly busy Saturday, Kevin empathized with my feelings while being realistic about what they could actually offer. After a month of dealing with less than ideal circumstances regarding my car, I came in 10 minutes to closing ready to argue some more but Kevin's warm professionalism completely took me by surprise. He asked me in a gentle voice, "Are you sure you don't want to pick up your car today? I don't want you to be without your vehicle..." When I shot back "I can't because of XYZ!" Kevin quickly coordinated with the service team -- 3 minutes before closing time -- so I could pick it up that same day instead of waiting another 2 days. From what I observed while waiting for my car to come around, Kevin was equally helpful and patient with every single other person who walked through his door despite handling a steady stream of customer requests 10 minutes past closing. - Ray: Ray was often my first point of contact whenever I called the Service Department -- he always picked up on the first ring OR if he wasn't able to answer, he'd call me back within 3 minutes. I was honestly shocked by his efficiency and want to note that even when I would call multiple times in one day, Ray was unfailingly polite, courteous and understanding while routing me exactly where I needed to go -- and he never once dropped the ball on a request. - Jonathan: Accompanied me to pick up my loaner car as well as my personal vehicle. His friendliness and clear explanations made me feel at ease during moments I felt incredibly frustrated and was a positive touch point in my experience. While my service experience started off far from ideal, Hyundai El Monte has some true gems working in this department. I'd gladly come back as long as I'm working with them. More