CardinaleWay Hyundai of El Monte

Absolutely the Worst Service Ive ever experienced. I had been looking for my specific vehicle for Weeks and I was delighted to see its availability at Patriot Hyundai of El Monte. They assured me, when I had been looking for my specific vehicle for Weeks and I was delighted to see its availability at Patriot Hyundai of El Monte. They assured me, when I called ahead the first week of June, that the vehicle would be reserved for me later in that day to purchase. Giving me the impression it was drive-off-the-lot-ready. I called a head because I live nearly 2 hours away from their location. When I arrived, the emptiness of the the dealership was expected because of COVID. I made sure to always wear my mask and routinely sanitize, however these priority’s were not held consistently by some staff I worked with. That day, after driving the vehicle, we discussed that the price was solid but if they could do some work on the car, that would greatly increase my purchasing power. They agreed, wonderfully. One of the few times my experience proved positive. They said MAX, 4 days and my van would be all mine. So all I did was put down a down payment. BUT the van wouldn’t be ready for over 2 WEEKS. Which would have been fine if someone was straightforward with me, however, I was forced to acquire EVERY update myself. Once I left that dealership, I was out-of-sight-out-of-mind to them. 90% of the time I called, I would be told the person to talk to is “out” or “will call you back”. This went on for DAYS. Never getting any other information that “a couple more days” or “Ill see what I can do) (Spoiler alert: it was nothing) NO ONE was giving me a straight answer for when it would be done or even WHERE IT WAS. And because it was a preowned vehicle from another brand, of course they “couldn’t do the work they needed to at Hyundai”. An open recall was on the vehicle as well and they assured me it would be handled by them taking it to the proper dealer, and that’s why my wait time has been the way it has. I have NEVER heard the phrase “out of my hands” so often in my life. They gave me the impression that they couldn’t control any aspect of anything. Which gave me SO much confidence in them. At this point I wasn’t even trying to contact the Sales Person who was assigned to me, because every time I did he would tell me to talk to the manager. Nima, the manager, was the person I couldn’t get ahold of for days on end. It was recommended to me by an associate to text as well as call. Either way, I was met with voicemail or “Ill get that information and let you know____.” Or MORE often: No response. After two weeks I desperately needed the car for work/school and so I called ahead and said I was coming in for it. I waited for OVER 4 hours just to TALK to Nima. Mind you, I was one of 6 people TOTAL in the establishment. I watched the Afternoon, Early Evening AND Evening News in their waiting room. NO ONE ever told me when the van would be ready or really acknowledged my existence, apart from the receptionist. After those hours of waiting and checking in with the desk, I was so very reluctantly given compensation in the form of a warranty for the van. This I am appreciative of but comparative to the whole situation, I expected service over perks. AFTER CLOSING is when I got to sign the contracts. Took extra time because they FORGOT I gave my down payment. After them printing the wrong form and having me sign all the papers twice because of this error, I finally got to leave the dreaded building. ONLY TO FIND the gas tank on COMPLETE EMPTY. They compensated $45 in gas, but on top of that, the Tire Pressure Gage light was on and has remained on since. That and a few other malfunctions since the MOMENT I turned on the engine, But since it was nearly 10pm and I was hours from home, I decided to just text the manager Nima in hopes of getting the future repairs covered under my first 3 month warranty. I gave Nima time to respond. Nearly a month actually, NOTHING. I called once more to have one of the most aggravating and pointless conversations in existence. I listed the issues. I expressed my understanding and frustration with the service I received and requested maintenance to fix the issues under the 3 month warranty included with every sale at Patriot. This conversation became a circle of : “I am covered under the first 3 months” “Yes, but we don’t do the work for that brand at our location” “So i’ll have to make an appointment with a Dodge to fix these and it will be covered?” And never was I given a straight answer. In fact, This man liked to interrupt me more than I can express. FINALLY, aggravated, I said, “So if I make my own appointment at a Dodge dealership, it should be okay?” To this, again, no straight answer, just a reiteration of the “out of my hands” xx I had received from him countless times before. SO I HUNG UP. I made an appointment with a local Dodge dealer and came to find out THE WORK THEY CLAIMED TO BE DONE HAD NOT. I apparently had be driving with a recalled shifting mechanism after being told by Nima that it had been replaced. WHY DID I WAIT 2 WEEKS THEN? This Dodge was very helpful and I had the recall fixed but since I made the appointment and NOT Patriot (the exact opposite instructions from Nima) I couldn’t get any other issue addressed. And that’s where I am. Months later, not wanting to even contact them for fear of being jerked around further and STILL so frustrated with the TERRIBLE service at Patriot of El Monte. I have a car I bought NOT 2 MONTHS AGO with the check engine on, the emergency break sensor malfunctioning, the Tire pressure gage light on, and a blown usb fuse. Its not a lot of work but I don’t want to wait and have to pay hundreds out of pocket. So why is IT xxxx TO GET IT DONE? I DON’T recommend their terrible service. The only reason I went through with this is because of the urgency I needed a vehicle. They don’t care about customers, they care about selling cars and that’s it. More

Nothing but lies & a waste of time. Maggie is inexperience. I’ll post on social & let all know not to buy a car here. Disappointing. inexperience. I’ll post on social & let all know not to buy a car here. Disappointing. More

Lies and waste of time Set appointment two days in advance, confirmed day of, once I arrived the car wasn't on the lot (they said it was getting smogged),. Next day they sai Set appointment two days in advance, confirmed day of, once I arrived the car wasn't on the lot (they said it was getting smogged),. Next day they said they would call me once its back so we can start the process. Call mid afternoon and they sold it to someone else. hard pass on service and honesty. You guys are terrible. More

Bad follow up from Maggie and no interest to sell Did not follow through with pricing. Did not try to see what I wanted when she couldn't deliver on color or pricing. I felt disconnected with the con Did not follow through with pricing. Did not try to see what I wanted when she couldn't deliver on color or pricing. I felt disconnected with the conversation between us. Didn't bother to go the dealership. I was off puted by her non reactive mannerisms. Didn't try to earn my business. No professionalism whatsoever. Not coming here again. No stars earned here but I have no choice to put one at least. More