CardinaleWay Mazda Peoria

This place does not even deserve one star. I talked to the "Finance Manager" and explained to him that we had a small balance left on a prior totaled vehicle. He said they just did one and they were able the "Finance Manager" and explained to him that we had a small balance left on a prior totaled vehicle. He said they just did one and they were able to wrap it into a new car. We were called almost every other day. Today we decided to apply for the car that we had wanted. They had someone call and take our application over the phone. We checked in at 3:44 today to see what the status of our application was. We told them we had $1200 down and asked what kind of payment we were looking for. They asked for pay stubs and we were quick in responding. I am a 1099 employee and I explained that so I sent bank statements. We sent everything quickly. They asked if we could do $1500 down and I verified it was for the car that we wanted. They confirmed. They also confirmed they were getting everything ready and it would be quick and easy. Me and my husband were super excited to get there and make this a good car buying experience. We got there test drove the car and went to start the paperwork. We were told what our interest rate would be and with the down payment amount we verified earlier. We were happy and at peace.... We passed by the "Finance Manager" that was suppose to be doing the deal and he told us he was going to get everything printed up. The Sales person Angel left and then over comes an older gentleman that proceeds to tell us that the approval they have is with $3750 down because I am a 1099 employee and that with the $1500 down our payment was going to jump almost $188 per month. We were also told that the prior balance was left out of the deal. Which was fine. We would just take care of that. However we were already told that the $1500 down was all we needed. I would not have the $3750 until after Dec 10th. That was the whole premise of making the trip over to the dealer is they would do the deal with $1500 down. We would not have gone to the dealership tonight if they needed the whole $3750. Then the older gentleman would not give us copies of the paperwork we just signed. We are so disappointed and these types of dealers give the good ones a bad name for car salespeople. The sales man Angel told us before all this that they were a Christian based company. Um... We beg to differ. There was nothing Christian about this and a very sorry experience. More

Rip off, False advertising, bait and switch, pressure, pressure, pressure. Any typical car dealership BS you can think of, you’ll find it here. Trust me. And whatever you do DO NOT give them your real pho pressure, pressure. Any typical car dealership BS you can think of, you’ll find it here. Trust me. And whatever you do DO NOT give them your real phone number unless you want to be hounded nearly everyday. More

I've been coming here since 2018 for service and each time I've come here, the service is always great. Very friendly and helpful. However this time, in particular, was so great, it really blew me awa time I've come here, the service is always great. Very friendly and helpful. However this time, in particular, was so great, it really blew me away at how amazing this place is. Robert worked with me; I needed an alignment, all new tires, coolant, and brake flush so it was going to be a pricey service, or so I thought. Robert went above and beyond my expectations, got me a great deal on my tires saving me literally a few hundred dollars and when I picked up the car, he had it detailed for me - not just the standard car wash. He followed up when he said he would and was kind with each interaction. Can't say enough good things about this place. Also, thank you to Asia - She's amazing and kind and made sure to follow up with me to make sure I was happy. Thank you all. More

Run away as fast as you can.The prices posted on their Run away as fast as you can. The prices posted on their website amount to nothing here, bait & switch all day long... Run away as fast as you can. The prices posted on their website amount to nothing here, bait & switch all day long... More

Tried to purchase a 2021 CX 5, And obviously they didn’t want to deal went to another dealership got exactly the same vehicle for almost $6000 less want to deal went to another dealership got exactly the same vehicle for almost $6000 less More

I want to recognize Lynn Davis Sr., who works as a salesman at Cardinal Mazda in Peoria. I knew nothing about the process to get a vehicle and had spoken to many colleagues to make sure that my pa salesman at Cardinal Mazda in Peoria. I knew nothing about the process to get a vehicle and had spoken to many colleagues to make sure that my partner and I would not get taken advantage of. I think a big part of the process is finding a dealership you can trust. Lynn created that environment with his focus on customer service. It started from the initial inquiry to schedule a test drive on their 2021 Mazda CX-5. During the process, Lynn never tried to sell anything to us. He focused on the educational aspect of the vehicle. We also had our eyes set on the Honda CR-V and the Subaru Forrester - Lynn was able to get us to test drive those vehicles. Lynn's level of professionalism provided us the confidence that the team at Cardinal Mazda in Peoria deserved our business - as long as the next steps were simple, transparent and fair in price. When we decided to move forward to discuss the numbers, it was straightforward. Lynn provided us all the time we needed to evaluate the numbers. Once we finished up that part of the process, we were introduced to Dale Breummer, the finance manager. When discussing products for us to purchase, he did an excellent job of helping us create a package that made sense. We left with a monthly payment that is affordable, and a fair purchase price of the vehicle. These interactions can be stressful and complicated, when they do not need to be. That is why I highly recommend you consider Cardinal Mazda in Peoria. I suggest calling ahead to schedule an appointment with Lynn. If it is possible to get financing from Dale, then consider requesting his expertise. You will not be disappointed. More

BUYER BEWARE !! RIP OFF !! RUN!! Their Website & BUYER BEWARE !! RIP OFF !! RUN!! Their Website & Carfax’s website, listed, 2012 Mazda C5 for $7,704, Drive 2 hours to get there and it’s $11,600, BUYER BEWARE !! RIP OFF !! RUN!! Their Website & Carfax’s website, listed, 2012 Mazda C5 for $7,704, Drive 2 hours to get there and it’s $11,600, That’s a ~ $4,000, in mark up fees, tax, tags. During a pandemic, you should be ashamed of yourselves. More

When you think of a Car Salesmen you automatically think of someone who is non-trustworthy and someone who is just trying to screw you over. Well if you go to CardinaleWay Mazda – Peoria that’s exactly what of someone who is non-trustworthy and someone who is just trying to screw you over. Well if you go to CardinaleWay Mazda – Peoria that’s exactly what you get!!! Not only did Paddy who was our Salesperson do that but she did it whit such charm and ease. From the moment we walked in there you could feel how desperately she was trying to just get us to sign the paperwork. She promised us 4 years of free maintenance services since they could noy negotiate on the price of the car itself, since “Mazda” does not offer that. They offered us to pay a big part of the down payment now and then another $150 2 weeks later. We ended up not getting a copy of any paperwork till the last payment was made. I drove to the dealership (35min) after speaking to Paddy and making the last down payment. After arriving at the dealership, I was informed that they could not give me the paperwork. Then Paddy said she would drop off the paperwork at my house and that never happened. I called and called and no on would ever call me back. I finally got a hold of someone that informed me that the paperwork was mailed. It never arrived. I finally drove to the dealership again. After waiting for over 30 min I was finally handed my contract for that car that I had bought almost a month ago. Sure, as xxxx did they no only lie about the 4 years free service but they added a $1250.00 fee on to the price of the car to get a service for 4 years. Now the last time I checked free means $0. When calling about this and trying to get this figured out they lied and lied and lied. Bottom line is they lied promised us a free service that never happened and smuggled and extra $1250.00 into my contract. DO NOT GO THERE AT ALL!!! Save your money and go to a better and honest dealership. More

This dealership is a joke, bought a 2017 Jeep Patriot and the extended warranty. 8 months later the CVT trans blew. They fixed it under warranty by replacing it with a reman trans. Get the car back and now i the extended warranty. 8 months later the CVT trans blew. They fixed it under warranty by replacing it with a reman trans. Get the car back and now it jumps forward between 60-80mph as if it's trying to shift but can't. Took it back, took the tech on a test drive WHO VERIFIED THE ISSUE!!! So I go talk to Lou who happens to be a slime ball snake. He has the audacity to say well there's no check engine light so we can't fix it. Are you joking!?!?! his advice was to drive it until it gets worse and then bring it back. Yea because that's safe. These guys are crooks and liars. I wouldn't trust them to put air in my tires. Spoke with the warranty company and now it's at Dodge where they are dropping the trans to see the extent of idiocy done at Mazda. This place is a pathetic excuse for a dealership. I'm filing a complaint with the BBB and reviews on every place possible. Stay far away from here if you want any work done. More

The best word I can use to describe my car buying experience through cardinale way is...UNBELIEVABLE!! We were treated better here than we are at a normal grocery store! Patti was so incredible. Her experience through cardinale way is...UNBELIEVABLE!! We were treated better here than we are at a normal grocery store! Patti was so incredible. Her and Tim worked together to get us exactly what we needed and we are now driving a car that our family was needing desperately. I seriously cannot thank their genuine kindness and efforts enough. THANK YOU!!! Oh...and I absolutely LOVE my car! More