Carlock Honda

Sales people don’t know how to demonstrate product features. Taking over 2 months to get a navigation manual that was supposed to come with the vehicle. Once the car is sold, they no longer seem to ca features. Taking over 2 months to get a navigation manual that was supposed to come with the vehicle. Once the car is sold, they no longer seem to care More

Crooks and liars!! Drove car for 3 months now and they cannot get me financed. Rick is a liar and told me that he would clean my credit for 500 dollars. cannot get me financed. Rick is a liar and told me that he would clean my credit for 500 dollars. More

Very disappointed with all aspects of my Car Purchase. At this present time, I have had a flat on the Honda CRV U purchased to find out my tires are 2017 and I bought the CRV in 2020. I purchased this car my this present time, I have had a flat on the Honda CRV U purchased to find out my tires are 2017 and I bought the CRV in 2020. I purchased this car my Freeway trying to keep businesses in the city. This was a serious mistake. I have had more headaches with this car. I was told it was 3 months old and had just been brought in. After researching the paperwork, this was a lie. I am so disappointed with them, and I will not recommend that anyone goes there. More

I had a marvelous experience at Freeway Honda with General Sales Manger Cleveland Moorer. I’m overwhelmed with the respect and caring I received from the beginning of the purchase of my 2020 CRV to th General Sales Manger Cleveland Moorer. I’m overwhelmed with the respect and caring I received from the beginning of the purchase of my 2020 CRV to the end. Thanks Mr. Moorer for all your help and professionalism through all the transaction. More

Knew it was going downhill from the time we walked in. Staff was very disorganized. It is immediately clear they have a script they have to follow. Manager was one of the rudest people I've ever dealt wi Staff was very disorganized. It is immediately clear they have a script they have to follow. Manager was one of the rudest people I've ever dealt with in car business. Bought a car within a week from a different dealership where they didn't yell at the customer and actually treated people common decency. More

A brand new car with two scratches on the car body Liars. I bought a brand new car from this dealer. But they delivered a car with two scratches on the car body. I am very disappointed with their servi Liars. I bought a brand new car from this dealer. But they delivered a car with two scratches on the car body. I am very disappointed with their services. More

Saved My Car in Time of Need I was at the tail end of a long trip from northern Indiana to Birmingham when my car started acting erratically on the interstate about two hours out. I was at the tail end of a long trip from northern Indiana to Birmingham when my car started acting erratically on the interstate about two hours out. It was dying and was overall just a bad experience. I called freeway Honda and explained my situation and somehow I made it to the dealership. They understood that I was a poor college student that just needed honest help knowing what was going on. They kept it over night, did multiple tests, and ultimately gave me reassuring new that it had been fixed because the problem corrected itself. When I went to pick up my car I was greeted with the amazing news that all of the tests they had done, and time they spent on it, they were not charging me. They understood I had little money, and they truly did what most auto dealerships cannot do. I cannot recommend Freeway Honda anymore, an amazing facility with technicians that know what their doing. More

Great place to have any car serviced! Very helpful and friendly staff! A friend recommended them, and I was pleasantly surprised! Everyone seem to go above and beyond to make sure I was ha Very helpful and friendly staff! A friend recommended them, and I was pleasantly surprised! Everyone seem to go above and beyond to make sure I was happy and my car was serviced in a timely manner. More

Lied About Condition of Vehicle I spoke with the general sales manager on the phone about a used Odyssey that I saw on his dealer's website. He told me that I would not find a vehicl I spoke with the general sales manager on the phone about a used Odyssey that I saw on his dealer's website. He told me that I would not find a vehicle for that year in better condition. That was a lie. We traveled to B-ham only to discover that the vehicle had many stains on the leather seats, the black on the inside doors were faded, and the dash above the radio was chipped. If you want a great buying experience, please visit McConnell Honda (Montgomery) or Sam Boswell Honda (Enterprise). They are honest and offer great prices. More