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Carlton Motorcars - Service Center

Greenville, SC

4.4
15 Lifetime Reviews Review Dealership

15 Reviews of Carlton Motorcars - Service Center

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December 17, 2020

"Had a bad experience for my 1st time at Carlton. But this..."

- jay1980bundrick

Had a bad experience for my 1st time at Carlton. But this guy fixed my problems and got my car clean am very thankful Cary Eckhardt . Ps I love my car

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Recommend Dealer
Yes
Employees Worked With
Jan 08, 2021 -

Carlton Motorcars responded

Thank you for the kind words. We'll be sure to pass this along to Cary and the team. We're glad we were able to help!

December 06, 2020

"Carlton. But this guy fixed my problems and got my car..."

- jay1980bundrick

Carlton. But this guy fixed my problems and got my car clean am very thankful Cary Eckhardt . Ps I love my car I bought the car of my dreams not quite 2 months ago from this place had a ok experience in the sales department. So bought the best of the best extra warranty they had Too . I used to live Greenville so I had many friends that had told me this is the place to go and a few that goes back about every 2 years to get there cars upgraded. So before I drove away the sales people and I discovered that my sunroof would not open and my Warranty covered a Ceramic coating for my paint and some kind of protective for my seats where the blue Jean material would not stain . So we set up a appointment to get it fixed I also found a few other things I wanted fix per the warranty. Not a big deal. Right! Boy was I mistaken I got my car back sunroof works other things have been fixed but my car is a mess Stains on my seats I have pen marks on my seat , finger prints everywhere like some little child went all of my car and put their hands all over the place ( I don’t have a child ) car doesn’t look like it was wipe down or any kind of coating was put on any where . Plus I found damage in my trunk and looks like water had leaked in ( was not there when I brought it in ) where someone did not close it I guess . I am more then upset at this point. Plus they had my car for 4 weeks. It was just supposed to be a-week no one even called or communicate with me that it was gonna be more than a week I had to call several times find out this. Week after week I was told your part is not in it will be in this coming Wednesday then the next Wednesday then so on. Yea they fixed it lol. I expected so much more from a dealership like this at least they could have could treated me like Century BMW . They Communicate with me let me know what’s going on with my car also they put me in another x5 . Not Carlton they put me in a Nissan Altima the worst car in gods creation . Then they put me in there Version of a Honda Civic (A220) Not feeling that luxury experience Carlton Motorcars . I’ve had better experience at a Kia dealership. I have included pics of my car of the mess . Below do not but a car from here or use there service department. Wish I looked at reviews before going here on Yelp !

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Recommend Dealer
Yes
January 09, 2020

"Ten year customer"

- Winyah

After 10 years of exclusively using Carlton the service seems to be less than it used to be. Took my car in for service and asked about discounts and received $25 off. Within I received a mailer "from" Carlton offering $100 off that service. This mailer offer was already in the system. I contacted the service manager and he said best he would do was offer $75 off at next annual service. This does not build a lot of respect after 10 years. They also had a new component to the service which raised the price almost 25% over last year. Probably a good feature, but no communication that it was going to be done or why. While I appreciate the complimentary hand washes, they always leave dirt spots on the windows. This is caused by using the same towels to dry the windows after the car body is dried.

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No
Employees Worked With
Other Employees : Cary Eckhardt, service director
Jan 23, 2020 -

Carlton Motorcars responded

Good afternoon. Please accept my apologies for the miscommunication on your last service visit. Unfortunately, Mercedes-Benz will not allow us to credit a previous repair once the invoice has been closed. Had the invoice still been open, I'm sure Cary and David would have been able to remedy the situation to your satisfaction. Realizing this can sometimes be an issue once the mailer enters the mail stream when appointments are already booked, we've added language to the coupons stating they must be presented at the time of purchase. Also, please understand Carlton has less little say in the program details of these mailers/rebates since they are offered and marketed by the Mercedes-Benz. To the extent that you'd like the discount offered prior to your next annual service, we are more than willing to oblige and accommodate. In fact, I'll add a complimentary detail to your next visit -- even if your visit is just for a detail. I've taken your feedback on the complimentary hand washes to the detail department, and I welcome your feedback on your next visit. The window spots should be a relic of the past. Kind regards, Matthew Scoggins General Manager

Jan 23, 2020 -

Winyah responded

Appreciate the response and the offers. One concern I had was that I had heard that MBUSA was sending out mailers offering anywhere from $100 to $250 off on services. I contacted MBUSA before I scheduled the service and they said the mailers came from the dealerships and not them. This gets very confusing when these mailers come out supposedly from the dealership, but actually are being mailed by MBUSA or another organization? Guess my dissatisfaction here is that the discount came within a week of the service appointment. Not sure how long it takes for someone to decide to make the offers, then contact the company doing the mailings, program the system, mail out the offers and then have post office to deliver them. Seems to me like longer than a week. So, the computers at the dealerships and MBUSA should have known the offers were out there. Gets very confusing. I recently purchased a TV set from a local retailer and they had a 30 day price match guarantee for same TV from other sellers. Was on their site a couple of weeks later and noticed my set was on sale. Called them and they matched their own sales price and sent me a refund.

February 09, 2019

"attentive and professional"

- Big_Kahuna

These folks are everything you want your dealer to be. Robin is always helpful and extremely responsive. The service dept is professional, efficient and friendly.

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Recommend Dealer
Yes
Employees Worked With
January 21, 2019

"Excellent service "

- dasmyers3

Scott always helpful and answers questions i have. Very helpful and attentive. Takes care of me with loaner car as i live in Pickens SC and its great having a car to use.

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Yes
Employees Worked With
March 23, 2017

"Service"

- Scott bishop

Just a great place people are just as nice as they. Could be would recommend Scott for all your car needs awesome folks thank you all for great work

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Yes
Employees Worked With
December 09, 2016

"Great Service Dept."

- Winyah

Once again Carlton Motorcars and David Knutti have provided great service on my 2010 E350. Highly recommend them for service. As with any MB's, the cost is somewhat pricey, but Carlton tries to keep it as reasonable as possible. This includes not getting some services due to low mileage on the car. Based on previous experiences I have far more confidence in Carlton than an independent. Well worth the little extra you pay over an independent.

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Yes
Employees Worked With
November 21, 2016

"WAY OVERPRICED!!!"

- Gulfstream86

Had service done here today as were I bought my Mercedes. I got a "Service B" which includes oil change, cabin filter, brake fluid changed. And I Also got the transmission flushed per their recommendation. Just this stuff... $970.00 I called Mercedes in Charlotte and they were half the price. I also asked to replace the spark plugs (4) and their yore was over $380.00. I called Hendricks Mercedes in Charlotte and they said it's only 220.00 parts and labor. Maybe the daughter that took over the dealership should stop taking her family on private jets all the time!!!! (I personally know they do) aka I know the pilot. Done with this place!!! NEVER AGAIN!!!!!!!

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Recommend Dealer
No
Employees Worked With
September 23, 2016

"Best Service Ever!"

- Ditch Jaguar BUY Mercedes Benz

I used to be in love with my Jaguar until I had it serviced a few times by the Greenville Jaguar dealership. After that experience I vowed my next car would be anything but a Jaguar. I purchased my Mercedes E400 from Carlton which was a pleasant experience, but I must say Sammy in the service department took it to it to the next level. He restored my faith in dealership service departments. The service was completed in a timely manner, he was courteous and professional and he even remembered to reset my backup mirrors that I happened to mention in passing. My compliments to Sammy and the team at Carlton Mercedes Benz.

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Recommend Dealer
Yes
Employees Worked With
August 04, 2016

"Charges above the national average"

- Takentocleaners

I had to have my car towed 200 miles to them as I had just moved to Greenville and it was a Sunday. They took six business days to replace a starter. The starter was not new, but rebuilt and the total charge for part and labor was almost $1,000. They gave me a rental car, but no Mercedes loaner. When I mentioned to service manager they were higher than national average of Mercedes dealers he noted they had done a dianostic in addition to labor for starter. For a simple starter it took a week and half and $1,000. I would not buy a car, or have future service done there. They are much higher than other Mercedes dealers in cities larger than Greenville like Atlanta, Dallas, etc. I got quotes that were $200 to $300 less.

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Recommend Dealer
No
Employees Worked With
Justin L. Stephenson
Aug 05, 2016 -

Carlton Motorcars responded

We always strive to give the best service, when this does not happen we examine the reasons and use it for training. Although there were plenty of circumstances surrounding this event we are none the less disappointed that our client did not feel he received an 'Excellent Experience.' We are constantly checking our prices for both parts and labor and we always try to be competitive and in line with our surrounding dealers.

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