Have had my 2010 E350 for over four years. The buying experience went well and I got a fair deal. Joel Johnson, sales consultant. is no longer there, but he provided excellent service. He did not badger me, but let me take plenty of time to decide whether or not to purchase a car. Did not pressure me to buy a car off the lot, but gave me an excellent price on ordering one from Germany.
Carlton has delivered excellent service every time that I have taken it in. They had to keep car for over three days at one point due to computer issues, but provided a loaner C class.
While everyone in service has been helpful, I have been especially impressed with David Knutti, service advisor. He always provides excellent service, takes time to discuss issues and makes sure everything gets done timely. Latest example is I recently sent him an e-mail about a phone issue and he called me within a couple of hours and gave me instructions on how to correct the problem. Without having to drive to dealership. Sammy Hood has also been very good, but primarily have worked with Mr. Knutti.
Excellent service even though they know they will only see me once a year.
As title says, I wish the car was as good as the dealership. It's a very good car and I really like it, but far too many issues for this class. Fortunately all of them have been repaired at no cost to me. Carlton service dept. has had a role in making that happen.
Prices are high, but that is because of everything M-B wants done to the cars as "routine" services. Mr. Knutti and Carlton do what they can to keep prices down.
Highly recommend Carlton and its service dept.