I had to have my car towed 200 miles to them as I had just moved to Greenville and it was a Sunday. They took six business days to replace a starter. The starter was not new, but rebuilt and the total charge for part and labor was almost $1,000. They gave me a rental car, but no Mercedes loaner. When I mentioned to service manager they were higher than national average of Mercedes dealers he noted they had done a dianostic in addition to labor for starter. For a simple starter it took a week and half and $1,000. I would not buy a car, or have future service done there. They are much higher than other Mercedes dealers in cities larger than Greenville like Atlanta, Dallas, etc. I got quotes that were $200 to $300 less.