Carmax

I found a vehicle I was interested in on the website, did a test drive and went ahead with the purchase. The transaction went smoothly and was able to drive the car home. Carmax's process is well organized a a test drive and went ahead with the purchase. The transaction went smoothly and was able to drive the car home. Carmax's process is well organized and clear to follow and the sales agent was excellent. More

Unfortunately, the experience was not pleasant. The first person they connected us with was very nice, but was not trained enough and wasted a lot of our time. They finally connected us with anothe The first person they connected us with was very nice, but was not trained enough and wasted a lot of our time. They finally connected us with another lady and she took another two hours to get the purchase finalized. The whole process took way too long. I think it was well over three hours even though we knew the car we wanted right at the beginning. More

A very clean and organized location. Helpful and pleasant staff nice. A good collection of cars Helpful and pleasant staff nice. A good collection of cars More

It worked out fine in the end. Home delivery was not possible due to misinformation on payment type, but once in the dealership with a cashier's check, itvl was ok Home delivery was not possible due to misinformation on payment type, but once in the dealership with a cashier's check, itvl was ok More

The online experience was good, but the process of getting the car was not. They repeatedly missed target dates related to getting the car. They failed to show up when they were supposed to deliver getting the car was not. They repeatedly missed target dates related to getting the car. They failed to show up when they were supposed to deliver the vehicle. The car itself seems good, so far. The price was fair. The financing was painless. While I would consider CarMax again, I can't recommend this location. More

I purchased a vehicle from the dealership and it took about four hours. The vehicle itself come to find out how a blown head gasket and was sold to me like that. I brought my newly purchased truck back t about four hours. The vehicle itself come to find out how a blown head gasket and was sold to me like that. I brought my newly purchased truck back to the dealership, just six days later to repair the vehicle. I was given a loaner, which was very nice but no communication has been had between myself and the service department. This is very frustrating and not very good business practice to keep customers updated on the happenings of their vehicle. More

Nelson, Paris, and Brooklyn were extremely helpful here. Thank you very much again to everyone Thank you very much again to everyone More

Very hard to connect to the sales agent ,in short we cannot call but they can call us anytime in their own convenience.,Email no response. Please before to check out the car informed your client the im cannot call but they can call us anytime in their own convenience.,Email no response. Please before to check out the car informed your client the important parts like aircon, heater, radio, ,trunk to open, , the gas part how to.open. More

The service dept. is not great. My car was there for 3 days. Nobody called me to provide status of my car. I called multiple times and got the answering service who sa is not great. My car was there for 3 days. Nobody called me to provide status of my car. I called multiple times and got the answering service who said they are leaving notes in my file but the service dept. never checked the notes. I had to go there in person twice to get an update on my car, both times just to be told my car still hadn’t been looked at. I ended up getting a loner car from service and the car reeked of cigarettes. After my car was there for 3 days they couldn’t find anything wrong with my car and there clearly is an issue. Not looking forward to dealing with the service dept. again. More

Clean, spacious, and well organized overall layout of the service center. Our purchasing rep was efficient and knowledgeable. She explained the process, documents, costs, and purchasing options clearly. My o service center. Our purchasing rep was efficient and knowledgeable. She explained the process, documents, costs, and purchasing options clearly. My only complaint is the additional 45-minute long wait that we had for our 2:30 appointment time, which we showed up on time for. It was Saturday afternoon, which is likely the busiest period of the week. However, it would have been a better experience if our wait for a service rep would have taken less time. To our sales rep's credit, she provided us with a free tank of gas as an apology for our earlier wait. More