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Carmax

Rochester, NY

4.5
21 Reviews

3600 West Henrietta Rd

Rochester, NY

14623

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Showing 21 reviews

October 29, 2026

It was a great experience. Made it easy and got me in and out in a timely fashion More

by ktulachanh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakoda
October 18, 2026

Camille was a wonderful help! She was efficient, kind and lovely. Thank you for the positive experience. We love our new family van, too. It was just as advertised. More

by billiejowoodworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille
October 04, 2026

This was probably the easiest vehicle I have ever bought. The sales staff was absolutely amazing they answered every concern I had the paperwork was quick and painless. You have a great staff at your Rochest More

by Bill K
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Aria, Anantharajah
October 01, 2026

I've purchased 2 cars from catmax my honda crosstour 2010 was purchased in 2010 had my car for over 10 years hardly any issues decided to finance through carmax since the last purchase I paid for my car the More

by browntanesha740
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
September 19, 2026

Good experience at there dealership. Landon made it easy and I am delighted with the car More

by mdgibsonmd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon
September 15, 2026

This was one of the best buying experiences I have had. Skyler was a great person to work with and made everything very easy for me. The car was great and having the ability to ship the exact car to your l More

by mikaeljbertani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skyler
August 26, 2026

Bilal did a great job helping me through my purchase. He and the whole team stayed after hours to accommodate me, and they have all shown exceptional customer service. More

by erin.dupont1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bilal Rabah
August 16, 2026

The process overall was very straight forward. No guessing, the price you saw was what they said. No extra fees either. Friendly, helpful staff, totally revamps the whole process of buying and sel More

by Adrianaguilarmiranda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mya
August 12, 2026

Everything I could want in a Used Car agency. Clear pricing, no pressure, and a very helpful, welcoming staff. More

by Terry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emma only, but Zee welcomed us.
July 29, 2026

I was really surprised how well the whole thing went. Everyone was super nice and helpful. They don’t work on commission so I never felt pressured. The only thing they tried to sell me was an extra warra More

by krissyrobbins14
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rachel, Tino, Emily, Katherine and Aria. Among others at the desk
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