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Carmax
Rochester, NY
12 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Latest Reviews
July 29, 2026
I was really surprised how well the whole thing went.
Everyone was super nice and helpful. They don’t work on commission so I never felt pressured. The only thing they tried to sell me was an extra warra
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by krissyrobbins14
Employees Worked With
Rachel, Tino, Emily, Katherine and Aria. Among others at the desk
July 10, 2026
Terrible, the only redeeming quality was my sales rep who
at times seemed liked he had other things to do, he made the process as smooth as possible. Where this dealership lacks is the horrible customer serv
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by Geron
Employees Worked With
Cannot recall his name
June 15, 2026
They were easy to work with and more affordable than
mainstream dealers. Every thing went seamlessly!
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by Lorellen1957
Employees Worked With
Don’t recall
