Carmax

the purchase process was very easy and Ron Brock was very knowledgeable and helpful. The only disappointment was not being aware that in order to cancel the warranty, we had to basically return the purchased knowledgeable and helpful. The only disappointment was not being aware that in order to cancel the warranty, we had to basically return the purchased vehicle and paperwork and repurchase it including completing all the paperwork again. Other than that, it was a very satisfying experience and highly recommend Carmax. More

Employees were helpful and great to work with. They made the car buying process easy. They made the car buying process easy. More

Clean, welcoming, and nice open air office space. The natural sunlight and free coffee is a plus also. The natural sunlight and free coffee is a plus also. More

It was great you see the car we picked drove it, it looked great ran really good and signing the contract was so fast and easy it didn't take long at all like the other car dealer do looked great ran really good and signing the contract was so fast and easy it didn't take long at all like the other car dealer do More

My car buying experience with Carmax was very positive. The staff were professional, helpful, and informative throughout the process. I received a reliable service. The staff were professional, helpful, and informative throughout the process. I received a reliable service. More

Excellent experience. ..The sales process went without a hitch,very simple and quick..My biggest compliment goes to the service department..My advisor Moises was awesome! H ..The sales process went without a hitch,very simple and quick..My biggest compliment goes to the service department..My advisor Moises was awesome! He took great care in making sure I was kept informed with the minor issues needing to be addressed on my vehicle and had the job completed very swiftly..I highly recommend the Henderson Carmax in every way! A++++ More

My experience was as good. Communication was good as I spoke with multiple teams that helped me complete my purchase. I would recommend to others. Communication was good as I spoke with multiple teams that helped me complete my purchase. I would recommend to others. More

They didn't contact me for 2 weeks after I had sent a couple of emails, just to be told it was already sold. And they tried to sell me a vehicle I didn't want. I specifically told them the only one I wou couple of emails, just to be told it was already sold. And they tried to sell me a vehicle I didn't want. I specifically told them the only one I would accept. Never again More

High prices and low trade in. If you go to any carmax and know anything about cars you will walk out in under 10 minutes. I have tried 3 times to buy a car from them in every If you go to any carmax and know anything about cars you will walk out in under 10 minutes. I have tried 3 times to buy a car from them in every case I had to walk away. They will lowball you on your trade-in and make up lame excuses for why YOUR car is worth less than KBB value. When it comes to THEIR vehicle though they want high book or more and use the weak "no haggle price" excuse for not working with you. In every case I ended up trading in the same car for around $2000 more elsewhere. The other thing with the vehicles they sell is that many "well over half" of whats on the lot are former rental cars. They will dodge you asking for a carfax on these or give you a partial one. Never dealt with the financing first hand but I have talked to many who have been burned there also. If you buy from them be ready to leave about $2-3K on the table minimum. More

CarMax went out of their way to provide amazing customer service. They took a good deal of time trying to meet our specific, hard-to-meet requirements. Even though we didn't a car from this time, as our r service. They took a good deal of time trying to meet our specific, hard-to-meet requirements. Even though we didn't a car from this time, as our requirements are difficult, they recommended that we go to another dealer. Most likely, when we go shopping for a car again, this will be the first and last visit for us. More