Carmax

To CarMax Corporate & Regional Management, I am formally escalating a serious safety and ethics issue involving CarMax after purchasing a $70,000 2021 C8 Corvette from this location. The vehicle formally escalating a serious safety and ethics issue involving CarMax after purchasing a $70,000 2021 C8 Corvette from this location. The vehicle was sold with aftermarket tire decals glued directly to the sidewalls. During the 800-mile drive back to New Mexico, those decals began peeling off—taking rubber with them. I removed the decals solely to prevent damage to the paint and body, only to discover clear sidewall damage consistent with buffing and/or adhesive use. This is not a cosmetic issue. Tires are a safety-critical component. I provided photos and documentation. Both Big O Tires and Chevrolet inspected the vehicle and documented that the tires should be replaced due to sidewall damage. Additionally, Michelin will not warranty tires that have been altered, buffed, or exposed to adhesive that can compromise structural integrity. To make matters worse, the decals covered DOT date codes, preventing identification of tire age and manufacturing details—information required for safety verification. Despite all of this, the Henderson store initially claimed: “This meets CarMax standards.” That statement alone is alarming. When the issue was escalated further, Adam, the Reconditioning Manager, contacted me and offered the following response (verbatim): >“You should have stopped at another CarMax store so we could re glue them on.” That comment is beyond unacceptable. Does this manager understand basic tire safety—or manufacturer warranty requirements at all? Re-gluing decals to tire sidewalls would: * Further alter the tire * Further violate Michelin warranty practices * Potentially worsen sidewall integrity * Mask existing damage instead of correcting it The idea that a CarMax employee would suggest intentionally reapplying adhesive to a tire sidewall raises serious concerns about training, safety standards, and reconditioning practices at this location. After that suggestion failed to hold up, the explanation changed again. I was then told the damage was caused by *me removing the decals—decals that should never have been applied to the tires in the first place. So the narrative keeps shifting: * First: “Meets CarMax standards” * Then: “You should have had us re glue them” * Then: “You caused the damage” This is **deflection and blame-shifting**, not customer service. CarMax sold a high-performance vehicle with: * Altered tires * Unknown adhesive methods * Possible sidewall buffing * Obscured DOT identification * Documented professional recommendations for replacement And is now refusing to correct the issue over a set of tires. If this is how CarMax handles a clear, documented safety concern on a $70,000 vehicle, it raises serious questions about what other shortcuts are being taken during “reconditioning.” I am requesting immediate review by regional and corporate management, including: * Why altered tires were approved for sale * Why DOT codes were obscured * Why an employee suggested re-gluing tire decals * Why manufacturer and dealership safety recommendations were ignored Until this is addressed, I cannot recommend CarMax—especially this location—to anyone concerned about safety or accountability. More

Clean and spacious. Great customer service and upfront prices. It took a few weeks to get what I wanted, but I did get what I wanted. Great customer service and upfront prices. It took a few weeks to get what I wanted, but I did get what I wanted. More

Easy and fast Thank you to Daviana for getting me in and out quickly so I could go home to my dogs. and out quickly so I could go home to my dogs. More

Professional, personal and 100% customer care satisfaction. I can’t rate Carmax, Henderson highly enough. Erik gave me the best experience EVER when buying a car, he is a huge asset to Carmax & satisfaction. I can’t rate Carmax, Henderson highly enough. Erik gave me the best experience EVER when buying a car, he is a huge asset to Carmax & Melissa added so much as well to the overall experience. Thank you both SO much. More

I would definitely recommend using Carmax they do all the guessing work for you and help you through the whole process of buying a car. Also they have the 10 day policy that allows you to use the car you wan guessing work for you and help you through the whole process of buying a car. Also they have the 10 day policy that allows you to use the car you want to buy for 10 days and if you decide you don’t like it, you can trade it in for a different one or get all your money back guaranteed! More

Always helpful with great reasonable prices, NEVER DISAPPOINTS!! This is the 5th vehicle I bought from them and no matter who is there to help you with your business-questions always leave the place DISAPPOINTS!! This is the 5th vehicle I bought from them and no matter who is there to help you with your business-questions always leave the place satisfied. Keep up the great work, and thank you!! More

Very pleasant experience, never felt pressure. Daviana was very helpful and patient. I would recommend and would buy from Carmax again. Daviana was very helpful and patient. I would recommend and would buy from Carmax again. More

The process is organized and timely. Salesperson was knowledgeable and competent. I liked the convenience of not having to go to the DMV. Salesperson was knowledgeable and competent. I liked the convenience of not having to go to the DMV. More

The best dealership in Las Vegas area. Customer service is always immaculate. I enjoyed my experience. Customer service is always immaculate. I enjoyed my experience. More

You left alone to look at the cars which relieves a lot of the pressure!! My salesman. Ronnie is awesome kind friendly super willing to help didn’t matter if I pick three cars or 13 I’m sure he would’ve ha of the pressure!! My salesman. Ronnie is awesome kind friendly super willing to help didn’t matter if I pick three cars or 13 I’m sure he would’ve happily brought them all over and let me test drive one by one.! More