Carmax

I had a couple of issues with my car and it was taken care of without any problems. Very pleased care of without any problems. Very pleased More

As long as i continue to get the quality service i have received in the last 2 cars u have purchased, i will never buy a car anywhere else!!! received in the last 2 cars u have purchased, i will never buy a car anywhere else!!! More

Very friendly hassle free people. The whole process was easy and fast. Loved the variety The whole process was easy and fast. Loved the variety More

Great not stressful at all! Easy conversation and thanks Ryan for your help to get my car! Easy conversation and thanks Ryan for your help to get my car! More

Have purchased from this dealership on multiple occasions and always a good experience. Easy to work with, good inventory and value priced cars. and always a good experience. Easy to work with, good inventory and value priced cars. More

I bought and sold a car with Carmax and had a great experience. We had issues with the tires that were on the car, but we were able to work out a deal that I approved of. Selling the car was super easy experience. We had issues with the tires that were on the car, but we were able to work out a deal that I approved of. Selling the car was super easy, even though my car still had a Kia lease attached to it. I ended up coming out with money in my pocket, which was great. And I had a great experience with the service team. Everyone I spoke with was friendly and courteous. I'm sure it helped that all I received was good news about my car. They did have to keep my car for longer than anticipated, but it was okay with me. And they gave me a coupon for a free tank of gas, which was nice. More

Dealership was a good experience. I got the truck I wanted and is in good condition. Only thing I didn’t like was it came with one key fob. It would’ve been great if a second was ma I got the truck I wanted and is in good condition. Only thing I didn’t like was it came with one key fob. It would’ve been great if a second was made or couple free oil changes to make up for it? More

Hate dealing with a company that won't budge on trade-in value or cost of used car to buy. value or cost of used car to buy. More

Horrible service. Brought vehicle in for repairs during 30 day window and was told that issues were addressed but when I picked up vehicle it was clear that nothing ha Brought vehicle in for repairs during 30 day window and was told that issues were addressed but when I picked up vehicle it was clear that nothing had been done at all. Now I have to bring the vehicle back again to correct issues that should have been fixed. Dishonest and unreliable equals unnecessarily wasted time. Do it once and do it right. Say what you mean and mean what you say. Not what you get with Carmax on Warmsprings in Henderson. More

To CarMax Corporate & Regional Management, I am formally escalating a serious safety and ethics issue involving CarMax after purchasing a $70,000 2021 C8 Corvette from this location. The vehicle formally escalating a serious safety and ethics issue involving CarMax after purchasing a $70,000 2021 C8 Corvette from this location. The vehicle was sold with aftermarket tire decals glued directly to the sidewalls. During the 800-mile drive back to New Mexico, those decals began peeling off—taking rubber with them. I removed the decals solely to prevent damage to the paint and body, only to discover clear sidewall damage consistent with buffing and/or adhesive use. This is not a cosmetic issue. Tires are a safety-critical component. I provided photos and documentation. Both Big O Tires and Chevrolet inspected the vehicle and documented that the tires should be replaced due to sidewall damage. Additionally, Michelin will not warranty tires that have been altered, buffed, or exposed to adhesive that can compromise structural integrity. To make matters worse, the decals covered DOT date codes, preventing identification of tire age and manufacturing details—information required for safety verification. Despite all of this, the Henderson store initially claimed: “This meets CarMax standards.” That statement alone is alarming. When the issue was escalated further, Adam, the Reconditioning Manager, contacted me and offered the following response (verbatim): >“You should have stopped at another CarMax store so we could re glue them on.” That comment is beyond unacceptable. Does this manager understand basic tire safety—or manufacturer warranty requirements at all? Re-gluing decals to tire sidewalls would: * Further alter the tire * Further violate Michelin warranty practices * Potentially worsen sidewall integrity * Mask existing damage instead of correcting it The idea that a CarMax employee would suggest intentionally reapplying adhesive to a tire sidewall raises serious concerns about training, safety standards, and reconditioning practices at this location. After that suggestion failed to hold up, the explanation changed again. I was then told the damage was caused by *me removing the decals—decals that should never have been applied to the tires in the first place. So the narrative keeps shifting: * First: “Meets CarMax standards” * Then: “You should have had us re glue them” * Then: “You caused the damage” This is **deflection and blame-shifting**, not customer service. CarMax sold a high-performance vehicle with: * Altered tires * Unknown adhesive methods * Possible sidewall buffing * Obscured DOT identification * Documented professional recommendations for replacement And is now refusing to correct the issue over a set of tires. If this is how CarMax handles a clear, documented safety concern on a $70,000 vehicle, it raises serious questions about what other shortcuts are being taken during “reconditioning.” I am requesting immediate review by regional and corporate management, including: * Why altered tires were approved for sale * Why DOT codes were obscured * Why an employee suggested re-gluing tire decals * Why manufacturer and dealership safety recommendations were ignored Until this is addressed, I cannot recommend CarMax—especially this location—to anyone concerned about safety or accountability. More