Carmax

As a woman in her mid 50s, this was the easiest car buying experience I have ever had in my life. From Bill, my salesman to signing paperwork, it was a dream. I highly recommend this dealership. buying experience I have ever had in my life. From Bill, my salesman to signing paperwork, it was a dream. I highly recommend this dealership. More

Great salesman! Couldn't be happier. Got exactly what I wanted for right price. Good job! Couldn't be happier. Got exactly what I wanted for right price. Good job! More

Great location, awesome they moved the vehicle across town for me to test drive and finally made the purchasing experience easy. town for me to test drive and finally made the purchasing experience easy. More

This is the second car I have bought at Carmax. Service was very good. Very efficient. Service was very good. Very efficient. More

This was the first time we visited Carmax. Our salesman was very nice. Our experience was pleasant and very easy. Our salesman was very nice. Our experience was pleasant and very easy. More

I was reffered to this place fromj another carnax, because they had the vehicle i was looking for. because they had the vehicle i was looking for. More

This dealership has good customer service and their prices are competitive. Being out of state they missed the mark on a few items for me personally. 1) The vehicle had some noticeable damage that th prices are competitive. Being out of state they missed the mark on a few items for me personally. 1) The vehicle had some noticeable damage that they didn’t show in the pictures. When it was identified they basically told me “tough luck” we don’t negotiate. If something blatant isn’t accurately disclosed, there should be room for a small price reduction. 2) I had appointment and still had to wait 20-30 mins. 3) Carmax calculated the sales tax incorrectly and I still had to pay some additional tax in Utah. 4) Title was not sent on the stated date and I made special work arrangements for no reason. To their credit, Carmax did try to make the title error right and provided some service coupons which aren’t of much value since I am out of state. Even so, it was nice of them to send them. Overall, I liked the online experience and my primary complaint is they wouldn’t offer any type of discount for undisclosed paint damage (a couple hundred bucks would have made a huge difference). More

This dealership was very clean. The staff members are very welcoming and helpful. The purchasing process was seamless. I will definitely recommend others to purchase thru this deale The staff members are very welcoming and helpful. The purchasing process was seamless. I will definitely recommend others to purchase thru this dealership. More

Why bother. This is my second car purchase in 3 months. I wrote a review telling you what I thought of your car appraisal person and did not get a response. My This is my second car purchase in 3 months. I wrote a review telling you what I thought of your car appraisal person and did not get a response. My sales person is Randy and he is amazing. That is why we came back for our second car. My friend will be buying a car in July. We are coming back only because of Randy. I WOULD ONLY RECOMMEND THIS DEALERSHIP BECAUSE OF RANDY. More

we purchased an Audi E-tron GT and found a damaged undercarriage panel, which they repaired. I had it locally inspected after getting the car back and found multiple issues, including the need for new undercarriage panel, which they repaired. I had it locally inspected after getting the car back and found multiple issues, including the need for new front tires, and additional malfunction codes. I addressed the issue w/the manager and he offered to do an additional inspection but we would've been out of our 7 day return period. So, I ended up returning the car. I've purchased many cars from Carmax Henderson location and this was by far the worst experience. It was a gift for my wife for mother day, which obviously got ruined. I ended up paying $149 to have the car shipped and an additional $125 to have it locally inspected. In addition, I live in Arizona, and had to make multiple trips to Henderson to pick up the car and finally ended up returning it. More