Carmax

I was reffered to this place fromj another carnax, because they had the vehicle i was looking for. because they had the vehicle i was looking for. More

This dealership has good customer service and their prices are competitive. Being out of state they missed the mark on a few items for me personally. 1) The vehicle had some noticeable damage that th prices are competitive. Being out of state they missed the mark on a few items for me personally. 1) The vehicle had some noticeable damage that they didn’t show in the pictures. When it was identified they basically told me “tough luck” we don’t negotiate. If something blatant isn’t accurately disclosed, there should be room for a small price reduction. 2) I had appointment and still had to wait 20-30 mins. 3) Carmax calculated the sales tax incorrectly and I still had to pay some additional tax in Utah. 4) Title was not sent on the stated date and I made special work arrangements for no reason. To their credit, Carmax did try to make the title error right and provided some service coupons which aren’t of much value since I am out of state. Even so, it was nice of them to send them. Overall, I liked the online experience and my primary complaint is they wouldn’t offer any type of discount for undisclosed paint damage (a couple hundred bucks would have made a huge difference). More

This dealership was very clean. The staff members are very welcoming and helpful. The purchasing process was seamless. I will definitely recommend others to purchase thru this deale The staff members are very welcoming and helpful. The purchasing process was seamless. I will definitely recommend others to purchase thru this dealership. More

Why bother. This is my second car purchase in 3 months. I wrote a review telling you what I thought of your car appraisal person and did not get a response. My This is my second car purchase in 3 months. I wrote a review telling you what I thought of your car appraisal person and did not get a response. My sales person is Randy and he is amazing. That is why we came back for our second car. My friend will be buying a car in July. We are coming back only because of Randy. I WOULD ONLY RECOMMEND THIS DEALERSHIP BECAUSE OF RANDY. More

we purchased an Audi E-tron GT and found a damaged undercarriage panel, which they repaired. I had it locally inspected after getting the car back and found multiple issues, including the need for new undercarriage panel, which they repaired. I had it locally inspected after getting the car back and found multiple issues, including the need for new front tires, and additional malfunction codes. I addressed the issue w/the manager and he offered to do an additional inspection but we would've been out of our 7 day return period. So, I ended up returning the car. I've purchased many cars from Carmax Henderson location and this was by far the worst experience. It was a gift for my wife for mother day, which obviously got ruined. I ended up paying $149 to have the car shipped and an additional $125 to have it locally inspected. In addition, I live in Arizona, and had to make multiple trips to Henderson to pick up the car and finally ended up returning it. More

Max Christie was my salesperson, and he was super helpful things.Actually went really well until it got to the finance department.And then there was a bit of a hiccup, but I still got the car. And it's a te things.Actually went really well until it got to the finance department.And then there was a bit of a hiccup, but I still got the car. And it's a tesla, and i'm pretty happy with it so far. I would say this if you're from Arizona, and you're buying an EV in Nevada, make sure that you understand how buying evs in nevada versus arizona works . More

They sent me a title I can’t register very bad bill was great though great though More

Thoughtful, courteous, very friendly and very easy-going. Basically they will do whatever it takes to make the customer comfortable. They answer any questions. They bend over backwards to help you in anyway Basically they will do whatever it takes to make the customer comfortable. They answer any questions. They bend over backwards to help you in anyway they can. Even though their sales people were busy at the time they made a reservation for myself and the wife. They asked if we had a vehicle in mind and I told him yes it was a certain Mustang that was there and he said would you like us to reserve it for you. We said certainly I did not know you could do that so while we waited for her appointment to roll around, the car was reserved and nobody else could do anything with it. Very surprising and very pleasing. More

I'd leave no stars if I could. Bought a 2015 Nissian Versa SV. Low miles (under 60,000. They boast a 125 point inspection. Less than 10 days later I had to being I to service. Why? Bought a 2015 Nissian Versa SV. Low miles (under 60,000. They boast a 125 point inspection. Less than 10 days later I had to being I to service. Why?? Rear left shock leaking hydraulic fluid, front brakes and rotors needed attention, and the radio face was blank. Who passed this car during inspection? They are the epitome of a used car lot. I'd been better off paying cash with a private sale. I will never purchase from CarMax again. More

Professional Excellence! Total Team success Story at its Best! Keep being the Go to Store! Total Team success Story at its Best! Keep being the Go to Store! More