Carolina Volkswagen

Another satisfied customer I recently needed to bring my vehicle in for diagnosis and what became repair under warranty. My Service representative, Mick Marshall, listened to m I recently needed to bring my vehicle in for diagnosis and what became repair under warranty. My Service representative, Mick Marshall, listened to my concerns and provided a possible work-around. When that failed to resolve the problem, he immediately referred me to a on-site subject matter expert who determined my vehicle needed to come in for further examination. I then learned Carolina VW offers a concierge service that I found very convenient. David Brown drove a loaner car to my home and drove back with my car to their service department. A few hours later, Mick called to tell me the issue was found and has been resolved! An hour later, David returned my car and drove back in the loaner. I am very pleased with Carolina VW and will continue to work with them in the future. More

Excellent service! I was able to get an appointment easily. The work was done quickly and I didn't have to wait long at all. service! I was able to get an appointment easily. The work was done quickly and I didn't have to wait long at all. More

Always great. Always get great here. Carmen is super kind and professional. Walked around the lot while waiting and chatted with Ben. I really liked his sales style Always get great here. Carmen is super kind and professional. Walked around the lot while waiting and chatted with Ben. I really liked his sales style. Will definitely be back when I'm ready to buy. Always nice to see employees that love the brand as much as I do. More

Another wonderful customer service experience! Fixed my problem in less than an hour, AND they offered to buy me Dunkin Donuts! I was also missing a part for my wheel and they gave it to me for no Fixed my problem in less than an hour, AND they offered to buy me Dunkin Donuts! I was also missing a part for my wheel and they gave it to me for no charge. Thanks for another wonderful visit with EXCELLENT customer service. You have a truly created a lifelong customer! More

Always amazing service. Great mechanics and Service Writers are very friendly and listen to concerns and answer questions in detail. Bill who is my mechanic is the best in C Great mechanics and Service Writers are very friendly and listen to concerns and answer questions in detail. Bill who is my mechanic is the best in Charlotte and he is the only person that I will let work on my collector's edition beetle. David Brown really knows the VW brand and details about all makes and models and puts a positive spin on everything. Ben Madsen is extremely loyal to the VW line and was very thorough and patient in giving information and feedback. More

Professional and quality dealership Ben and Neal worked quickly and efficiently to get me a very competitive deal on a brand new Golf GTI. Very pleased with the car and the efficiency of Ben and Neal worked quickly and efficiently to get me a very competitive deal on a brand new Golf GTI. Very pleased with the car and the efficiency of the team. More

Amazing customer Service, beyond what most would do! I have nothing but rave reviews to say about Carolina VW. I purchased an 2009 gti from drivetime, and the car has been in the shop numerous times with I have nothing but rave reviews to say about Carolina VW. I purchased an 2009 gti from drivetime, and the car has been in the shop numerous times with the bogus thing they sold me. Charles and Carmen worked me each time. They fought the warranty company for me to make sure I was taken care of. Also, Charles and Carmen provides me with a loaner each times it was in the shop. The last time it went it, it needed an engine. I had the loaner for over a month and they were okay with it. Carmen kept fighting for my cause with the warranty company because they were trying everything to get out of the engine. Im oretty sure i would not have been able to still drive the GTI which I do enjoy greatly, if not for Charles and Carmen. They need a bonus a Raise ! all of it! More

Fantastic Customer Service Only a month after buying my car from Carolina VW, I had a screw completely flatten one of my tires. Long story short, even though the tire was not co Only a month after buying my car from Carolina VW, I had a screw completely flatten one of my tires. Long story short, even though the tire was not covered under warranty, the dealership helped get me a great deal that will keep me coming back. Plus, all of the people at the dealership are super nice, helpful, and easy to work with. Would highly recommend for any VW owners. - Sophie More

Buffalo to Charlotte I appreciated the ease to check out the VW car lot on my own. Julian is Well spoken, patient and, has a great disposition. Julian thanks for texting I appreciated the ease to check out the VW car lot on my own. Julian is Well spoken, patient and, has a great disposition. Julian thanks for texting & following up! Way to go Julian! glad you chose CLT as your new home! More