Carolina Volkswagen

Had a great experience from start to finish. The online team helped me until I was ready to come in. They were prepared and waiting for me with the vehicle I wanted upfront. I highly recommend The online team helped me until I was ready to come in. They were prepared and waiting for me with the vehicle I wanted upfront. I highly recommend More

Great dealership experience! We enjoyed the purchase of my new Tiguan. Good pricing. Good team work. We enjoyed the purchase of my new Tiguan. Good pricing. Good team work. More

Since I am still looking for a car, I was intrigued when Carolina Volkswagon reached out to me and told me about their end-of-the-month sale. Going against my gut instinct telling me this was another sham, Carolina Volkswagon reached out to me and told me about their end-of-the-month sale. Going against my gut instinct telling me this was another sham, I gave them a second chance. Unfortunately, my instinct was right. For the second time in less than a month, I was brought into a web of lies, deceit, and trickery. Realizing my previous experience, I was upfront with them. I told them that due to the high APR rates if you finance through their lenders, I decided to go with outside financing through the credit union for an auto loan up to $20,000 and wanted to stay within that amount. Then, I asked if they had any reasonable cars within that price range. They told me that they had several vehicles within my price range. Specifically, they had at least five new Jettas, fresh off the truck, within that price range. Fifteen text messages later, I arrived to buy my new Jetta! Upon my arrival, I asked for the person who had been texting me. When he came to greet me, he informed me that he was not the person texting me and had no idea that I was still in the market for a car. Though shocked, I was still excited about buying a new car. Shortly after being told that an unknown person at the dealership had been texting me, I was informed that the new Jettas referenced within the text messages did not exist. Instead, there was only 1 Jetta that fit within my price range. This Jetta was an almost 5-year-old car, had 80,000 miles on it, and was covered in scratches and a strange white substance. Needless to say, I was very disappointed. Today’s experience reminded me of the evil within the car-selling industry. Some dealers will lie, engage in false advertisements, pretend to be someone they are not, and do other unethical things to get you in the door. Then, once you arrive, bombard you with lies, misinformation, and options you will regret if pursued. These are the types of people that I warn my students about. Carolina Volkswagon: shame on you. More

Richard Albino and Danny Poli were terrible. Dirty and disgusting car & they thought it was ok. Dirty and disgusting car & they thought it was ok. More

This was the best car buying experience I have ever had! My sales associate Craig was amazing! He listened to my needs and showed me exactly what I asked for. He was patient and answered ALL my questions. I My sales associate Craig was amazing! He listened to my needs and showed me exactly what I asked for. He was patient and answered ALL my questions. I never once felt pushed or rushed to make a decision. The finance department made the process fast and easy to understand. I love my new 2023 Tiguan! Thank you Carolina Volkswagen for making this experience a great one! More

WARNING! ! READ THIS REVIEW BEFORE BUYING HERE. This dealership has a lot to work on. First and foremost, integrity. I purchased a used vehicle from them 3 ! READ THIS REVIEW BEFORE BUYING HERE. This dealership has a lot to work on. First and foremost, integrity. I purchased a used vehicle from them 3 weeks ago. A "certified pre owned" vehicle. I should have known it was going to be a horrible experience when they didn't show me the deal until it was on the contract. The price was close enough to what I was willing to spend so I proceeded. I got into the car once I completed the paperwork and the gas tank was not filled up!! Really? Are they hurting that bad for money at this place. It had been 4 hours so I once again sucked it up and just drove off. As I drive off, the wheel begins to make a loud humming noise. I explained the noise to the salesman Richard Albino, and his response is "Well all VW's tend to make that noise over time." What an insult. Two weeks later, my vehicle wont start. Tons of corrosion all over the battery and wires. I limped the vehicle back to the dealership only for them to replace the battery and "listen for the noise." I received a call from Danny the sales manager and from Hailey the service advisor letting me know that the noise was heard but they are going to "chalk it up as surface rust." I read the service paperwork that claims "unable to replicate issue at this time." WOW. So needless to say, this dealership will take your money and bold face lie to you and lie on documentation. Stay as far away as possible!! DO NOT BUY A CAR FROM THEM!! More

Took my Passat for a simple oil change last week- they were on time (told me it would take an hour and it did). The lady checking me in was awesome (Haley) and I loved receiving a text message with a vid were on time (told me it would take an hour and it did). The lady checking me in was awesome (Haley) and I loved receiving a text message with a video of the service that had been done- he checked everything! Amazing service- More

As much as I don't want to write a bad review for this place...our buying experience was great. However, we purchased a used Audi Q7 that had no owner's manual and we were promised to receive one once ou place...our buying experience was great. However, we purchased a used Audi Q7 that had no owner's manual and we were promised to receive one once our tags came in. 2 months later, Danny Poli (manager) claims that they are "only as good as the customer that trades the car in." What? "Some have owner's manuals and some don't." xxxxxxxx. More

My mother had a great car buying experience at Carolina Volkswagen. Her sales associate Jason Eure was very knowledgeable. He didn’t make her feel pressured or rushed into a sale. Thank you Jason for makin Volkswagen. Her sales associate Jason Eure was very knowledgeable. He didn’t make her feel pressured or rushed into a sale. Thank you Jason for making my mom’s first car purchase experience memorable. More

Richard is your typical car salesmen. Any lie that needs to be told to get the deal done. Was told by Richard he had misplaced the spare key to my car and he would get it to me shortly. Never heard from him to be told to get the deal done. Was told by Richard he had misplaced the spare key to my car and he would get it to me shortly. Never heard from him 6+ months. I try calling to discuss multiple times and was hung up on, told I would get a call back, to no avail. The post service on your sale will be terrible. Because of this experience I will ensure no one I know or myself ever spends another dollar in service or sales. I feel like I need a shower after dealing with them. More