Carolina Volkswagen

Service Department Been going to Carolina Volkswagen for several years now and each time I bring the car in for service I am greeted with the same professionalism and ki Been going to Carolina Volkswagen for several years now and each time I bring the car in for service I am greeted with the same professionalism and kindness as I was the day I bought the car. The service department is one of the best in the areas which is why I continue to bring all my cars here. The staff is friendly, honest, and always willing to accommodate my schedule. Definitely would recommend to all in the area. More

In a Pinch My car battery died and I had some important appointments to get to that day. I asked a friend to give me a jump but the hood latch wasn't working pro My car battery died and I had some important appointments to get to that day. I asked a friend to give me a jump but the hood latch wasn't working properly. Took some effort but we finally got the car to start, I made it to Carolina Volkswagen and explained my situation and what my car was doing. Without hesitation Charles Hedrick got my car back to the Techs and immediately put me in a loaner for the day! His customer service was phenomenal and I will definitely recommend this dealership to others. More

Fantastic Buying Experience Since moving to the Greater Charlotte Area about 3 years ago, my family has purchased a number of vehicles. In the past, we have done business with He Since moving to the Greater Charlotte Area about 3 years ago, my family has purchased a number of vehicles. In the past, we have done business with Hendrick dealerships. However, due to some, in my opinion, shady sales tactics and ethically questionable practices we have been looking to cease doing business with Hendrick. We happened upon Carolina Volkswagon by chance and decided to stop in. We left with a 2018 Tiguan and plan to purchase further vehicles from this dealership in the future. We dealt with the lovely Macarena Portales. She was professional, knowledgeable, and very pleasant to deal with. In addition, all of the managers, sales staff, service staff, and other employees with which we interacted were equally professional and pleasant. We were offered a more than fair value for our trade in and are very happy with the new Tiguan as well as the financial aspects of the deal. I would highly recommend this dealership and this experience was, without a doubt, one the best car buying experiences we have had. We plan on doing all further Volkswagon business through this dealership. More

First time car owner It was exhausting at first however, the staff was very patient. I have no credit and needed a cosigner no big deal but it was a process but I was abl It was exhausting at first however, the staff was very patient. I have no credit and needed a cosigner no big deal but it was a process but I was able to walk out with a car and build my credit. More

Extremely Impressed Best car buying experience I’ve had. Everyone we worked with reasoned with our expectations and very patient. It was nice getting to know them persona Best car buying experience I’ve had. Everyone we worked with reasoned with our expectations and very patient. It was nice getting to know them personally and share a few laughs along the way. Even though it was a bit of a drive from our home we would still go back due to the great service from everyone. More

Julian was great! I'm fairly new to the Charlotte area, but one of my coworkers gave me one of Julian's cards because I'm looking for a car to buy within the next few m I'm fairly new to the Charlotte area, but one of my coworkers gave me one of Julian's cards because I'm looking for a car to buy within the next few months! Now I work in customer service, so I'm looking to be treated like I treat my customers, and they said he wasn't pushy like most sales people. So I go in specifically to speak with Julian, and he was awesome! He was more like a friend giving advice, he was knowledgeable, pleasant, and very patient, being as I am super indecisive. I WILL definitely be buying my car from Julian! If you're looking for a someone to work with who knows cars and will treat you like a person and not a sale, I highly recommend Julian, he was great, thanks Julian!! More

seamless experience Great low key process. Questions and concerns addressed quickly. Staff friendly & knowledgeable. We are happy with our purchase. Bought a 2017 Jetta. Great low key process. Questions and concerns addressed quickly. Staff friendly & knowledgeable. We are happy with our purchase. Bought a 2017 Jetta. Dealership appears honest and appreciative of our business. More

Car Purchase Experience I came to Carolina Volkswagen to have some work done on my current vehicle but the repair costs were very expensive. Macarena was very knowledgeable a I came to Carolina Volkswagen to have some work done on my current vehicle but the repair costs were very expensive. Macarena was very knowledgeable and helped me get into a vehicle that suited my needs. Highly recommend Macarena! More

Best service in North Carolina I have purchased 2 Volkswagon CC's back to back from the Independence Volkswagon dealership and the service has been 100%. The staff is efficient, res I have purchased 2 Volkswagon CC's back to back from the Independence Volkswagon dealership and the service has been 100%. The staff is efficient, respectful and always friendly and positive. No matter how short notice, they always manage to accommodate the customer to get the car fixed as quickly as possible, and have driven me to work at the hospital whenever I needed a ride. Matt Testa was always so helpful and knowledgeable when he was in service, and I am not surprised that he has risen to a management position. He was missed when he was gone for awhile, and he runs a great department there in service. Charles Hebrick has helped me many times when I have been there to have my car serviced. He is very organized, compassionate and Volkswagon is fortunate to have him as an employee. Carmen Marquez is also another asset to the service department. I have decided to purchase a different car this time for a change but had the new CC replacement been available right now, I certainly would have stayed with Volkswagon as the service is a great selling point for Volkswagon. More

Macarena Portales was the best! Macarena Portales was a very good saleswoman. She listened to my needs and genuinely cared about what I wanted. She was very attentive and easy going Macarena Portales was a very good saleswoman. She listened to my needs and genuinely cared about what I wanted. She was very attentive and easy going while maintaining a positive attitude throughout the whole process. If you are in the market for a car in the Charlotte area you should definitely see Macarena! More