Carolina Volkswagen

Eggxelent Experience! Charles and Saaid were amazing, excellent service and attention to detail. Saaid was knowledgeable and answered all my questions. Will definitely reco Charles and Saaid were amazing, excellent service and attention to detail. Saaid was knowledgeable and answered all my questions. Will definitely recommend to visit and ask for them. SOWO. More

Great Julian was great.Listen to our needs.This is not our first car but it is our first great car buying experirnce. Happy with Julian,management and even Julian was great.Listen to our needs.This is not our first car but it is our first great car buying experirnce. Happy with Julian,management and even financing. With these people I would do it all over again. More

Easy to work with. We recently purchased a VW Atlas from Carolina Volkswagon. Julian Walker discussed what we were interested in and helped us with a test drive. He was We recently purchased a VW Atlas from Carolina Volkswagon. Julian Walker discussed what we were interested in and helped us with a test drive. He was knowledgeable about the Atlas and helped us understand all the features an trim packages we could get. We then left to do our own homework comparing other similarly sized competitor cars to see if the Atlas was truly best for our family. It was a few weeks later that we returned to actually purchase the car and, although Julian checked in with me via email, he was never pushy (either in person or via email) trying to get us to make an immediate purchase decision (otherwise I would not have returned). He was able to answer all our questions and we had a great experience. More

A beautiful experience First time for service at this dealership (recall on air bag) and from the moment I arrived staff greeted me outside, took me into service department First time for service at this dealership (recall on air bag) and from the moment I arrived staff greeted me outside, took me into service department where I spoke to Charles Hedrick. I put my car service into his hands and was not disappointed . Great job. I will be back!! More

AMAZING Service review: emergency flat tire repair I recently had a sudden flat tire traveling south on 74, just before this dealership. It was urgent that I find a place to pull over to seek repair. I recently had a sudden flat tire traveling south on 74, just before this dealership. It was urgent that I find a place to pull over to seek repair. I knew Carolina VW was there as my brother had purchased 2 Jettas (with a great sales experience both times). One part luck in being closeby, and one part amazing service staff. Thank you so much to Mick Marshall and the repair reps that helped me put my spare on that day. They analyzed my (irreparable) tire and offered to get me a replacement within a couple of hours. We decided to put my spare on instead. I was ready to pay for their time and labor, but to my surprise, they put my spare on FOR FREE...on my Toyota! I was in and out of there in 45 minutes. I wouldn't hesitate to bring a VW in for service any time! Thanks again Carolina VW! More

Friendly and Thorough The service advisor, Charles Hedrick, was very friendly and competent. The service, as usual, was complete and successful. Always enjoy the Starbucks The service advisor, Charles Hedrick, was very friendly and competent. The service, as usual, was complete and successful. Always enjoy the Starbucks coffee, snacks and comfort of waiting area. More

From my POV, my worst car servicing and purchase experience I waited for months to have an issue resolved with my new Car Purchase. The sales person was not knowledgeable. At the time of sale his enthusiasm s I waited for months to have an issue resolved with my new Car Purchase. The sales person was not knowledgeable. At the time of sale his enthusiasm stopped with selling a car. Not good. Within a week had an issue with the vehicle. Made appointment at service center to end up returning countless times. They simply could not get it right, kept deliverying car dirty and said they could not hear the issue. Waste of time and effort I personally found. The experience was the worst I’ve ever experienced in service over the 26 years I’ve been getting my cars serviced. They had no desire or will to fix the issue. I was even asked to get a second opinion and go elsewhere. Not a way to great a customer! They truly in my opinion didn’t represent the brand VW at all. The manager of the service department seemed rattled and not focused. And my opinion unprofessional. They had multiple times to fix the issue and did not. I asked to speak to administration multiple times. At first the general manager seemed like he was accommodating. He made me an offer to resolve the issue in early October 2017. To this date the offer has not been delivered. A few weeks later the general manager resigned. I have been told that what should I expect when you have to pack pounds of xxxx into a little box by the service manager. Service also mentioned not to have dealer hate. I don’t. I tried multiple multiple times to have them fix this. Four months after purchase I have asked to speak to the new GM. I’ve asked this favor of Matt Brown twice. I haven’t gotten any calls back. I was told to seek and go elsewhere. That was good advice by the service department at Carolina VW. I followed their advice and am happy I personally did. As my I type this I sit in a professional environment across town getting my car serviced professionally. More

Great Customer Experience I worked with Saaid Olmedo for the purchase of a Passat for my son. Unlike most car buying experiences I have had this was great. The team was focus I worked with Saaid Olmedo for the purchase of a Passat for my son. Unlike most car buying experiences I have had this was great. The team was focused to make sure all my questions were answered and Saaid had great attention to detail while still moving at a good pace to move the transaction along as he knew I had to get to another meeting. Thank you very much and my son loves his car! Danny More

Great This car dealership is so much more friendlier than vw south Charlotte. I felt like my vw beetle was in great hands for its service. This car dealership is so much more friendlier than vw south Charlotte. I felt like my vw beetle was in great hands for its service. More

Good customer experience People candor is great in this shop. I did an oil change to my Jetta 2010. The service was very fast, 30 minutes. The waiting room is comfortable, yo People candor is great in this shop. I did an oil change to my Jetta 2010. The service was very fast, 30 minutes. The waiting room is comfortable, you could enjoy watching news , read a book or drink a coffe while your car is ready. More