Carolina Volkswagen

Car was in for 10,000 miles service. Service personnel were very courteous both on leaving the car and afterwards when picking up. Customer service was great in my opinion. As far as I can tell the qual were very courteous both on leaving the car and afterwards when picking up. Customer service was great in my opinion. As far as I can tell the quality of service was great. Overall experience was great no problems to report. The service was included with the lease so no charge afterwards is great! More

The process of purchasing a new car takes some time and this was no exception. I did find the experience good however since the various people, from sales to service to finance, did their jobs admirably. I this was no exception. I did find the experience good however since the various people, from sales to service to finance, did their jobs admirably. I particularly enjoyed meeting Tim Black, the Sales Manager. I got a great car at a great price. --Ken Barnes. More

Sales service was excellent and Service department is excellent. I like making appointments online. It is also great to be able to be in and out quickly with friendly staff. Granted paying dealership pri excellent. I like making appointments online. It is also great to be able to be in and out quickly with friendly staff. Granted paying dealership pricing isn't always fun, but for the service quality it is worth it. More

Brian is very helpful. He set up my appointment with very short notice. It was actually a same day appointment. I really appreciate his honest opinion and I trust that he will give the sort of advice very short notice. It was actually a same day appointment. I really appreciate his honest opinion and I trust that he will give the sort of advice that will allow us to keep our car on the road for many more miles. Trust is the key and he has earned mine. I have taken my car for service by the VW dealership in Huntersville. There, they could not get there hands deep enough into our wallet. They did not establish any sense of trust and they lost our business. My experience has been a 180 change from this and we are thankful. We appreciate his assistance. Thanks. More

I always receive great, prompt, friendly service from John Schmidt. I appreciate his attention to all my concerns. I am able to drive my car without any worries, and that is what I am expecting when I John Schmidt. I appreciate his attention to all my concerns. I am able to drive my car without any worries, and that is what I am expecting when I have my car serviced and drive away. Thank you very much! More

Excellent service work performed by entire auto shop team. Mechanics managed to reuse parts I saved and service advisor was very accommodating in working with insurance company. A complimentary shuttle team. Mechanics managed to reuse parts I saved and service advisor was very accommodating in working with insurance company. A complimentary shuttle service was also provided to help me in reaching my place of work while all service work was being performed. More

This was my first visit to the Carolina Volkswagen dealership and as soon as I walked in the door I felt right at home. I was greeted right away with a smile and felt very welcome. The hospitality was dealership and as soon as I walked in the door I felt right at home. I was greeted right away with a smile and felt very welcome. The hospitality was great, and all customer areas were very clean. The dealership seemed very well taken care of overall, and the staff was very facilitating. More

John worked very hard to get to the bottom of a very difficult check enginge light repair. It took multiple days of research and trapping to hone in on the problem. He did not take any short cuts; he st difficult check enginge light repair. It took multiple days of research and trapping to hone in on the problem. He did not take any short cuts; he stayed with it until the exact cause was found. My wife and I travel a lot and he was helpful in getting a loner car when he did not know how long the repair would take. More

We have taken our two Volkswagons to this dealership for service over the past two years, we have a Jetta and a Tiguan. Calling for an appointmnet is always easy, fast and friendly. This dealership has alw service over the past two years, we have a Jetta and a Tiguan. Calling for an appointmnet is always easy, fast and friendly. This dealership has always provided good, honest, friendly service. I would highly recommend this dealership for service and / or to buy a Volkswagen. One of the reasons I did buy a Volkswagen is becasue of the service and the friendly staff. I use the free and simple car wash alot aslo. I appreciate it...cindy More

Service manager Brian was very pleasant and was extreemly helpful in answering our questions. The service performed in the shop, which was a routine 70k service, and was done by Lee, who did a top notch job. helpful in answering our questions. The service performed in the shop, which was a routine 70k service, and was done by Lee, who did a top notch job. We also had a part replaced for cosmetic reasons and the work was done excellently. More