Carolina Volkswagen

Took my daughters car in to have the oil & filter changed and the tire rotated. Took about 1 hr and the car was ready. Service tech (Brian) was great to work with. Very friendly and helpful. I would return f and the tire rotated. Took about 1 hr and the car was ready. Service tech (Brian) was great to work with. Very friendly and helpful. I would return for service in the furture. Thanks, Dand B. Williams More

John Schmidt was very courteous, helpful and thorough. He informed me of my upcoming service needs and also that I was due for a standard 10,000 mile maintance check of which I was unaware. My service ne He informed me of my upcoming service needs and also that I was due for a standard 10,000 mile maintance check of which I was unaware. My service needs were taken care of promptly. He was very professional and pleasant. I would ask for his atttention to my service in the future. It was a pleasure dealing with him. More

John Schmidt has represented himself and his dealership in a high degree of professionalism and ethics. It is his honesty in dealing with the service of my recent used car purchase that has earned this de in a high degree of professionalism and ethics. It is his honesty in dealing with the service of my recent used car purchase that has earned this dealership my business. To go on, it was his extra effort that has caused me to ponder buying a new VW, of which was not on my radar before. In these current dark markets Dealer Principals and Department Managers would be well advised to follow the lead of their valued parts and service staff. The sales person may be the one that sells the first unit, but service, parts, and the dealer "family" sells the 2nd, 3rd and so on. As a Manufacture Representative I know all too well the importance of word of mouth. You have a valued and key employee in John Schmidt. Derek Andreasen 704-451-8720 More

Took my vehicle in for a noise and John and Phillip hooked it up. They told me the wheel was about to fall off but assured me "It'll be alright!" after the repair. Not to mention all the service advi hooked it up. They told me the wheel was about to fall off but assured me "It'll be alright!" after the repair. Not to mention all the service advisors kept saying how "Fantastic" it was that I was there! I really recommend this dealer for any other young college student trying to make it through school! More

My car broke down an hour outside of Charlotte, and it was dropped by the towing service that night. Before I even could contact them in the morning, John called to let me know where they stood. The probl was dropped by the towing service that night. Before I even could contact them in the morning, John called to let me know where they stood. The problem was corrected by mid afternoon and I was on my way. Everyone was pleasant and friendly and it was a great experience. More

Had a great experience with the service dept. Unfortunately, I forgot the name of who helped me but he was very professional, kind and efficient. My check engine light was on and turned off befor Unfortunately, I forgot the name of who helped me but he was very professional, kind and efficient. My check engine light was on and turned off before I got to the dealership. They checked on the situation either way and gave me my 1 yr inspection. More

I have been bringing in my VW since 2003 and I've never had a problem. They have always been to the point and even done some things they didn't have to do. They also don't seem to have a lot of turnover, had a problem. They have always been to the point and even done some things they didn't have to do. They also don't seem to have a lot of turnover, as I have been dealing with some of the same people since I bought my first VW in 2003. More

My silver vw Jetta is 10 years old. I have had outstanding service from Joerg Kuehni through out the years, as I have had repairs and maintenance done through him. He tries to get a loaner car whe outstanding service from Joerg Kuehni through out the years, as I have had repairs and maintenance done through him. He tries to get a loaner car when the repairs need time to get the parts. I am on a fixed income so I have to watch costs and he gets the best price for what is required. He is always helpful even when he is extremely busy at the shop. More

Jeorge helped me with everything! He was very friendly and explained what was being done. I ended up spending alot more money then i has expected, however Jeorge explained too me how everything was necess and explained what was being done. I ended up spending alot more money then i has expected, however Jeorge explained too me how everything was necessary and i did not feel that they were doing extra things just to make a quota..or extra money. I was very please with my visit! More

I purchased my Passat from Carolina VW 10 years ago. Over this time I’ve use the dealership for service and have never had a bad experience. For the past 6 years I’ve worked with Joerg to schedule my service this time I’ve use the dealership for service and have never had a bad experience. For the past 6 years I’ve worked with Joerg to schedule my service and I have to say he is the main reason I keep coming back. He always takes time to explain everything and I feel he is honest, professional and cares about his customers. In fact, several years ago I went to leave work and my battery was dead. I happened to catch Joerg before he left work. In the pouring rain, he brought a battery to my workplace and installed it for me! He definitely went above and beyond the call of duty. Thanks Joerg! More