Carolina Volkswagen

Easy in and out. Quality service, excellent customer service, friendly environment. Carolina VW gets a strong recommendation from me. This is my 3rd VW (2nd from Carolina VW) and because of the service service, friendly environment. Carolina VW gets a strong recommendation from me. This is my 3rd VW (2nd from Carolina VW) and because of the service and the respect I've come to expect, I'll come back when it's time for my next car or for the next service interval. While I was in the service area, I observed a customer who came in trying to track down a lost set of keys. It wasn't the fault of the service center (and they could've passed on the extra responsibility) but I watched as they went out of their way to help him in any way they could. Knowing how much replacement keys cost, I can only imagine what this customer felt while trying to find his keys. They found them and even helped him out with a part while he was there. More

My experience with Carolina Volkswagen was fantastic! All individuals I worked with were fantastic. Luis was especially helpful, particularly as I was buying a car from my home in Colorado. When I arri All individuals I worked with were fantastic. Luis was especially helpful, particularly as I was buying a car from my home in Colorado. When I arrived, my car was exactly what I was sold. It was a truly seamless and fantastic experience. Rich and Luis have been extremely helpful, responsive and forthcoming with everything about my car. I also love my Jetta!! What a great experience!! I will most definitely work with Carolina Volkswagen again! More

I always bought and trade all my cars with Carolina VW and it has been a pleasure. In the service department, Bryan Moyer has been such a great resource, providing advice for my car and my wife's. I look and it has been a pleasure. In the service department, Bryan Moyer has been such a great resource, providing advice for my car and my wife's. I look forward to continue having the same service with you. Thanks. More

Brian seemed to know his job very well.I came in for a recall on the draining of my sunroof.I have been having wiring or shortage in the wiring issues.They had to jump start my car to pull in the bay.I wi recall on the draining of my sunroof.I have been having wiring or shortage in the wiring issues.They had to jump start my car to pull in the bay.I wish that I could have been helped more with tha More

I do believe that the difference between good and great is subject to a great deal of interpretation. They do seem to be more efficient than they were 2 years ago when I first started going there. The "p is subject to a great deal of interpretation. They do seem to be more efficient than they were 2 years ago when I first started going there. The "personalization" of service is now close to that of the Mercedes dealership. Meaning that they make you feel like you are the most importanted customer they have. They volunteer services rather than being ask if they will do something. Example: I had and oil change and the sticker was not replaced. I called to see if since I was charged for this did it really happen or did they just forget to change the sticker. The immediate replay was an apology and offer to get me a sticker. Some places the customer would have to ask if they could get the sticker. More

I had a timing belt/water pump replaced on a '00s VW Golf. Repair was done well, service advisor took care of transport to/from work while car in shop, maintenance options were well-explained. Could h Golf. Repair was done well, service advisor took care of transport to/from work while car in shop, maintenance options were well-explained. Could have saved $100-200 having a friend do it, but personally felt it was worth it to get work done by factory-trained techs with a warranty on the repair. More

I am always treated with care and concern. Jorg, the service department, takes the time to get to know you and he takes the time to explain things about your car. He is very professional and knowledgea service department, takes the time to get to know you and he takes the time to explain things about your car. He is very professional and knowledgeable. I take my car to him for service because he will tell me exactly what I need and he tries to save me as much money as possible. More

I brought my 2002 Beetle in for two recalls. When I called for an appointment, the service people were very accommodating on the day and hour. I got there early and they took my car right away. The t called for an appointment, the service people were very accommodating on the day and hour. I got there early and they took my car right away. The two recalls took less than 1 and 1/2 hours and they offered me a free car wash. Everyone was very pleasant and extremely helpful. I am happy with the recall work. More

Had problems with the car, turned out to be a faulty battery. Was stuck at my work place with a car that would not start and had every possible warning light on. John arranged for car pick-up at my work battery. Was stuck at my work place with a car that would not start and had every possible warning light on. John arranged for car pick-up at my work place and had the car fixed that same afternoon. More

I went in to look for a Golf TDI but they did not have any so I drove a Jetta TDI. Tia was very helpful, pleasant, and nice to work with. They did not have exactly what I was looking for but took down e any so I drove a Jetta TDI. Tia was very helpful, pleasant, and nice to work with. They did not have exactly what I was looking for but took down exactly what I was looking for in the hopes that they might come upon it. I will be buying a car from them for sure. The sales manager was very willing to work with me to get me into a car. More