Carr Chevrolet

Swindled by the best! I recently bought a brand new 2017 Silverado 1500 4x4 LT Z71. I test drove the truck and loved it, and my salesman was pleasant and easy to work with. I recently bought a brand new 2017 Silverado 1500 4x4 LT Z71. I test drove the truck and loved it, and my salesman was pleasant and easy to work with. My issue with this dealership is the fact that I was sold a very expensive extended warranty for my truck under false pretenses. My ultimate goal is to lift my new truck, so when the finance manager (who coincedently quite the same week I emailed Carr Chevy) told me that the extended warranty program they offer covers lifted trucks I was very interested. She explained to me that as long as I got my truck lifted at any shop/dealership that has the Allstate warranty program everything will be covered under warranty. I asked a few follow up questions because I have never come across a warranty program that covers lifted trucks. She promised up and down that the powertrain and all aftermarket lift components would be covered even if I was to get the truck lifted a year down the road. Being in the used car industry for nearly 10 years I never herd of such a thing, so I was blown away by the fact that a warranty would cover a lifted trucks powertrain. I signed up for the 8yrs/100k miles Premium program. The top dog of warranties they offer, even though it raised my monthly payment $40 more a month than I wanted to spend. I asked to get all that information in writing and she told me that I would receive a booklet with all the information. A few weeks later I finally received my booklet and all kinds of information in regards to the warranty program. I flip through the pages and come across the section that talks about lifts. In very clear print it explains that the truck would of had to have been lifted at the time of purchase or before purchase of the warranty for any of the lift equipment and power train to be covered. I immediately call the Allstate phone line to confirm and they told me that there was nothing they could do and that I would have to speak to the dealership. I sent a pleasant email asking what my options are, or what we can do to rectify the situation. I sent that email a month ago, and the only contact I have received is a call from their sales team asking if I want to buy another new truck, a bunch of surveys, and a few texts from my salesman who has been acting as a mediary between myself and his management staff. He had originally told me that the upper management called a meeting about the situation calling it a code RED and that they should have an answer for me in a few days (never received any information). I called the dealership several times asking to speak with a finance manager and never received a call back. About 2 weeks ago I decided I didn't want to speak with a finance manager anymore and started requesting to speak with the GM instead. I left several voicemails and yet again got nothing. Now I completely understand how busy a dealership can be especially the higher up you go, so I didn't expect an immediate response, but enough is enough. It has been a month since I made initial contact. I gave the dealership plenty of time to get ahold of me. Maybe with my story on their social media and all the review website I will get an answer. I will update my posts when (or if) I am contacted. More

Very Pleased Customere Always great service and communication. Never an issue. Would recommend them highly. Work was done in a timely manner at a fair cost for the work don Always great service and communication. Never an issue. Would recommend them highly. Work was done in a timely manner at a fair cost for the work done. More

Fernando always reliable, friendly and efficient. Fernando is friendly, efficient and reliable. Have taken my truck there since my purchase. As soon as a electric passenger truck available, I will be Fernando is friendly, efficient and reliable. Have taken my truck there since my purchase. As soon as a electric passenger truck available, I will be in the market. More

Did not fix serious problem; long wait when it recurred The problem Carr claimed to fix recurred about one month later. It is a serious problem. When I called Carr back, they said I must wait more than a we The problem Carr claimed to fix recurred about one month later. It is a serious problem. When I called Carr back, they said I must wait more than a week to bring my car in. I purchased this Chevy new 9 months ago. More

Disappointed ex-customer The work was not done. Left the truck for two days and Carr was unable to find the time to fix the minor problems. Wasted my time and a trip across to The work was not done. Left the truck for two days and Carr was unable to find the time to fix the minor problems. Wasted my time and a trip across town. Very dissatisfied and will never buy another vehicle from Carr. This truck was purchased from Carr Chevrolet. Additionally as a small businessman myself, I intend to tell all my friends and associates of the extremely poor service and communication. A dissatisfied ex-customer. (had to choose one star but I would rate zero stars.) Scott Wheeler More

Assistant service manager knew of my problem Brought my chevy truck to have the radio reprogrammed. Mike Gallegos set up an appointment. He knew what was wrong.. I received a phone call to pick u Brought my chevy truck to have the radio reprogrammed. Mike Gallegos set up an appointment. He knew what was wrong.. I received a phone call to pick up the truck. Went to carr chevrolet and Mike gave me the paper work. I thanked him and went to the cashier to pay my bill. The cashier had the truck waiting for me. The people at Carr chevrolet knew what they were doing. More

This dealership is horrible.. I would never recommend Carr Chevrolet, Carr Nissan or any of their dealerships to anyone.. Their so called "certified"cars are garbage..I bought an A I would never recommend Carr Chevrolet, Carr Nissan or any of their dealerships to anyone.. Their so called "certified"cars are garbage..I bought an Avalanche from them with 80,000 miles for almost 20 grand and in a year both the engine and transmission have had to be replaced at my expense. The workers all the way up to the owners Brad and Chris are as crooked as it gets.. when they got wind of how upset we were over this truck that we have put more into for repairs then we have paid on our loan the owner Brad offered us a $1500 settlement which was to be picked up with our vehicle that just got the engine replaced..but guess what, we got the truck back but not one dime..within a day of having the truck back the check engine light pops on. We had it diagnosed and guess what folks it was due to faulty sensors in the engine that they weren't willing to fix without charging more..we finally had to take it to another auto mechanic shop to get truck in perfect running condition..the people at Carr are xxxxing crooks and no one should ever buy a vehicle from them. More

Huge mistake to go there for any reason I made the mistake of purchasing a new 2009 Chevy Cobalt from Carr. The salesman was willing to claim that cars were upgradable, which is just a bunc I made the mistake of purchasing a new 2009 Chevy Cobalt from Carr. The salesman was willing to claim that cars were upgradable, which is just a bunch of crap, to sell a car. I was also supposed to get a discount. There discount is not off the sticker price, but an additional small sticker placed next to the sticker price that is at least $3000 above the sticker price found on the Chevy website. Basically, it is a price switching scam. There are no 'deals' at Carr Chevy world. In fact, a local credit union was unable to sell even one Chevy through their car buying programs as a result of Carr Chevy business practices. Additionally, I had to threaten to call the police after my car was damaged while being serviced. I will never do business with Carr again. More

Total lack of quality control, ethics and professionalism. Not a place you want to buy a new car, truck. Their new vehicles if not dented, scratched all around. If you buy a vehicle from Carr Chevy, make sur Not a place you want to buy a new car, truck. Their new vehicles if not dented, scratched all around. If you buy a vehicle from Carr Chevy, make sure to check everything exterior and interior. It's going to sound dumb, but do it on a sunny day so you can see the scratches, dents and/or swirl marks. Later on they'll try to say that you caused the damages. And if the need to polish and wax your vehicle, you'll get it back worse than when you bought it. No more business with this dealership. More

Sales Be very suspect when buying a used Car from Carr Chevrolet. They made false claims on the internet, using the claim to inflate the value of the vehicl Be very suspect when buying a used Car from Carr Chevrolet. They made false claims on the internet, using the claim to inflate the value of the vehicle they sold to me. I was a perfect mark. Don't let them do it to you. More