Carr Subaru

You need to stay on top of what they're doing. Purchase: The car was delivered to me with 129 miles on it, was dirty inside (including a razor blade, hair, and dirt on the back seat), and had mult Purchase: The car was delivered to me with 129 miles on it, was dirty inside (including a razor blade, hair, and dirt on the back seat), and had multiple minor scratches on the outside. When I pointed out the scratches, they had them repaired for me, but I think it was mainly a good wax & buff job. Due to the scratches, I didn't want to sign a "what we owe" sheet from the dealership that said nothing. I added some notes, signed it, and the salesperson later added 'as-is,' so it appeared I had signed it that way. It took me a week to get copies of my sales paperwork after I asked repeatedly (it was done remotely due to Covid), and the first response sent me incomplete documents with only first pages. I later got complete copies, but with some pages scanned upside down, and a warranty document un-readable. I later got a paper copy of that in person. The first set of financing documents were incorrect, not providing the offered three months before first payment. After I noticed that, they provided what they offered. I got the loan for my car, and later got mail notification of a second car loan denied (I only bought one car.) I ran my credit report to see what was going on and saw that Carr and the finance company both ran full credit reports, unsure if that's related to the fraudulent application for second loan. Service: The front passenger seat electronics needed to be repaired under warranty. When they returned the car to me, there was an inch long obvious scratch into the primer in the paint of my brand new car (1000 miles), a large piece of plastic molding where they'd done the work was on the floorboard rather than re-affixed, and it turned out they hadn't completed connecting the electronics. I was most disturbed they didn't say anything about the scratch, which was super obvious, as though hoping I wouldn't notice. Once pointed out, they did a great repair on the car, but when they returned it to me, the runner removed the review card from the dashboard before walking away, as though they didn't want to be reviewed. My sales rep, Eric G, was helpful and wanted to make things right. I love my Subaru, and Carr has fixed issues as I've brought them up, but there have been multiple issues I shouldn't have had to deal with. I wonder if other people miss the issues and get taken advantage of. More

Professionalism and ease.. I recently purchased a used vehicle from Carr Subaru and was impressed with the level of service. I worked with the Finance Manager Hamid Asgari and f I recently purchased a used vehicle from Carr Subaru and was impressed with the level of service. I worked with the Finance Manager Hamid Asgari and found him to be patient, responsive to both questions (of which there were many) and special concerns I had about my transaction. My family has purchased several vehicles from Carr, always with the same level of professionalism. We do not hesitate to recommend Carr if you're in the market for a new or used vehicle. More

I never thought I’d be purchasing a car during this strange time in the world but last night I got a 2020 Subaru Crosstrek! Whitley Schlichte, my sales consultant was absolutely amazing! She is very kn strange time in the world but last night I got a 2020 Subaru Crosstrek! Whitley Schlichte, my sales consultant was absolutely amazing! She is very knowledgeable and showed me a few different packages on the same car and helped narrow down things to make a much easier decision. She was very personable and it felt more like I was having a conversation with a friend rather than being pressured into the sale. Her sales manager Melinda Cavanah was a great supporter as well! I highly recommend! More

Unintentionally rude phone service Maybe. The Service Department probably does not realize how rude it is to insist that They will Call You when it suits them. I understand them being b Maybe. The Service Department probably does not realize how rude it is to insist that They will Call You when it suits them. I understand them being busy and having to wait. But the first default, after a brief wait, is press 1 for THem (Carr) to call YOU. Or wait. The second VERY short wait is followed by "Your phone number is... we will call you.. press star to continue waiting." Press start, get disconnected. Do nothing, same. Press pound, same. I call when it is a good time for ME, the customer, to call. If you call back I could be working, on another call, hands a greasy mess, out in the yard, eating with family. NO, it is so rude. I am the customer. If you are busy, fine. I'll wait a bit. Otherwise, don't cut me off for following your directions. This occurs starting at 11:30, for at least 45 minutes. Maybe lunch time? Keep one person for calls during lunch. Don't threaten to call me, p;ease More

I went in looking for a Nissan or Subaru at Carr. I was greeted by Melinda who was a sales manager. She was very friendly and got me with a sales Person named Joshua. Joshua was excellent. I had been email greeted by Melinda who was a sales manager. She was very friendly and got me with a sales Person named Joshua. Joshua was excellent. I had been emailing back and forth with Doug, but he was with someone so I was okay with being handed off. Joshua let me pick the Subaru I wanted, then let me take that car to Nissan and we picked out the Nissan I wanted so I could compare side by side. After all was said and done I left and came back Friday. I worked with Doug And Melinda again. They were both so helpful I couldn’t believe it. I will keep going to Carr and I will be sending my family and friends to them. More

Trade Up Was A Breeze! Adam Gates gave my husband a call to let him know about a Subaru Forester Trade Up deal they had. We decided to go chat with Adam to see what CARR cou Adam Gates gave my husband a call to let him know about a Subaru Forester Trade Up deal they had. We decided to go chat with Adam to see what CARR could offer us for our 2015 Subaru Forester XT. Adam was very friendly and fun to talk to. We didn't walk in with the intention of buying a brand new car today, but we did! Thanks to Adam for taking us on a very informative test drive and walking us through the details of the new model, we felt very comfortable and at ease. Adam helped us get a great deal and he even gave us another run down of the new features to make sure we completely understood them before we left. He was such a joy to work with, I'd love to work with him on every new car purchase in the future. 5 stars to Adam! More

Outstanding Experience! This was my first Subaru purchase and after driving an Acura for many years, I was hesitant to give another car brand a try. After spending time with This was my first Subaru purchase and after driving an Acura for many years, I was hesitant to give another car brand a try. After spending time with Enrique and seeing his passion for the Subaru brand and gaining a full understanding of all that Subaru has to offer from safety to comfort to practicality, I was a fan! Thank you Enrique for all of your patience, knowledge, and professionalism. You and Danny made this experience outstanding! More

Knowledgeable and Professional I give Mauricio Anuel an A+ in knowledge about the product he is selling and his customer service. I felt like he truly just wanted to make the car b I give Mauricio Anuel an A+ in knowledge about the product he is selling and his customer service. I felt like he truly just wanted to make the car buying experience a positive one. I have always been a Toyota driver, but with my son going away to college and my daughter beginning to drive I was ready for something a little smaller, affordable and different from what I had been driving. Mauricio helped me in buying a Limited Subaru Crosstrek and I couldn't be more pleased. The smooth, quite drive compared to my Toyota Rav4 is very impressive. I get just as much technology and limited features as I had in my Rav4 but at a lower price. Thank you to Mauricio and Carr Subaru. More

Our experience with Carr Subaru and Vijay (VJ) My wife and I had been thinking about getting a new car and we finalized on Subaru Outback. We were debating whether to go for 2019 or wait for 2020. My wife and I had been thinking about getting a new car and we finalized on Subaru Outback. We were debating whether to go for 2019 or wait for 2020. I started looking into the 2019 to see if I could get a “great deal” on the older model. After doing some research, we decided to go for 2019 if we could get it below a certain price. I got a few quotes over email from multiple dealers. One dealer offered us a really good price but they didnt have the Crimson Red color in stock and I would have needed to wait 4 weeks for them to get a car with the color and options I wanted. All other dealers refused to match the low price and made it clear that it was "too good to be true". We live in the greater Seattle area and I extended my search area to ~6 hrs drive from my place and noticed that Carr Subaru in Portland, OR had a vehicle in transit with the exact color and options that I wanted. I reached out to them on July 3rd and asked them if they would match the lowest quote I received. Vijay (VJ) responded saying they would match the price and the car is expected to arrive on July 8th and I can reserve it if I wanted. I received a call from Vijay on July 8th telling me that the car has arrived and its with their inspection department. We decided, I can pick it on 9th at 10.00 am. I drove for 4 hrs and reached the dealership on Tuesday morning. I was pretty nervous, will it be a bait and switch, or was there going to be some “hidden fee” that I would need to pay even though Vijay called it out in email specifically that they don't play games. When I reached there at 10.00 am, I was prepared to be there for 3-4 hours or more. To my surprise the car was already pulled up, it had a full tank of gas and all pre-delivery inspection/ detailing already done. The car had 4 miles on it when I started to drive. We took it for a ~20 minute test drive, before we continued with the deal. Vijay let us take as much time we wanted to make sure we were happy with the car. Once back Vijay quickly discussed Subaru's extended warranties and Starlink services etc that I declined to buy. There was no pressure at any step of the process. I had told Vijay that this would be an all cash transaction and I wasn't interested in a loan. Everything had gone so smoothly, and I couldn’t help but wonder if this is where the “hassle” begins as we met the Finance Manager. Fernando, the Finance Manager was great too. He asked me to verify that my details on the paperwork are correct. He validated that I had the check for the correct amount, and provided me a receipt and copy of all the paperwork. He didn't even try to sell a loan :) Since I was a Washington state buyer buying in Oregon, he explained to me the car registration process. They would send the paperwork to my DMV and I can just visit the DMV to pick my plates or they can handle all that on my behalf and they can send me the plates by mail. I chose to go to DMV myself since it is only 1 mile from the place I live. After meeting with the Finance Manager, Vijay helped set up the Bluetooth and other settings in the car and made sure both my wife and myself are comfortably set for the road trip back home. The delivery took two hours, and that seemed extremely good to me as it is including the test drive and the time to customize the settings for us. The drive home went very well, and we have been enjoying the new car. The paperwork reached my DMV in a timely manner and I was able to register the car quickly. It was the best car buying experience I have ever had. Vijay respected that I preferred to have communication over email. We talked on the phone only after we had agreed on the price and the date/ time of the deal. We knew exactly what trim, color, options and accessories we wanted. A lot of other dealers would ignore that and instead offer us something else. Vijay offered us exactly what we wanted without playing the games. Kudos to Carr Subaru and special thanks for Vijay for making my car buying experience haggle free and extremely pleasant. We would highly recommend Vijay for your next car. If you wish, you can mention to him that Jayant referred him to you. I don't get any financial or other incentives for the referral or this review. I am extremely satisfied with the experience and wanted you to experience the same. More

New 2019 Crosstrek Sam Fontanos was our salesman that helped up buy our new 2019 Crosstrek. No pressure and he was great in explaining the whole process. We told him wha Sam Fontanos was our salesman that helped up buy our new 2019 Crosstrek. No pressure and he was great in explaining the whole process. We told him what we wanted and he never once tried to steer is into another direction. Highly recommend him to aid you in your journey in finding your Subaru. We love the car!!! More