Having just moved from another state, the purchase of my first Subaru got a little complicated, but Sam and four other staff members were wonderful. My adult children were my chauffeurs and also spent time with Sam. We were so lucky to have met someone who was personable, honest and concerned about my needs and my safety. Being older and having never driven in snow, ice or very little heavy rain, it was important I make the right choice. Sam was always available for us and spent so much time making sure I was familiar with the car before I left. Todd also impressed us with his kindness and help. I will definitely recommend them if asked. Love the price I got and LOVE my new Forester!!