My wife and I had been thinking about getting a new car and we finalized on Subaru Outback. We were debating whether to go for 2019 or wait for 2020. I started looking into the 2019 to see if I could get a “great deal” on the older model. After doing some research, we decided to go for 2019 if we could get it below a certain price. I got a few quotes over email from multiple dealers. One dealer offered us a really good price but they didnt have the Crimson Red color in stock and I would have needed to wait 4 weeks for them to get a car with the color and options I wanted. All other dealers refused to match the low price and made it clear that it was "too good to be true".
We live in the greater Seattle area and I extended my search area to ~6 hrs drive from my place and noticed that Carr Subaru in Portland, OR had a vehicle in transit with the exact color and options that I wanted. I reached out to them on July 3rd and asked them if they would match the lowest quote I received. Vijay (VJ) responded saying they would match the price and the car is expected to arrive on July 8th and I can reserve it if I wanted.
I received a call from Vijay on July 8th telling me that the car has arrived and its with their inspection department. We decided, I can pick it on 9th at 10.00 am.
I drove for 4 hrs and reached the dealership on Tuesday morning. I was pretty nervous, will it be a bait and switch, or was there going to be some “hidden fee” that I would need to pay even though Vijay called it out in email specifically that they don't play games.
When I reached there at 10.00 am, I was prepared to be there for 3-4 hours or more. To my surprise the car was already pulled up, it had a full tank of gas and all pre-delivery inspection/ detailing already done. The car had 4 miles on it when I started to drive. We took it for a ~20 minute test drive, before we continued with the deal. Vijay let us take as much time we wanted to make sure we were happy with the car.
Once back Vijay quickly discussed Subaru's extended warranties and Starlink services etc that I declined to buy. There was no pressure at any step of the process. I had told Vijay that this would be an all cash transaction and I wasn't interested in a loan. Everything had gone so smoothly, and I couldn’t help but wonder if this is where the “hassle” begins as we met the Finance Manager.
Fernando, the Finance Manager was great too. He asked me to verify that my details on the paperwork are correct. He validated that I had the check for the correct amount, and provided me a receipt and copy of all the paperwork. He didn't even try to sell a loan :) Since I was a Washington state buyer buying in Oregon, he explained to me the car registration process. They would send the paperwork to my DMV and I can just visit the DMV to pick my plates or they can handle all that on my behalf and they can send me the plates by mail. I chose to go to DMV myself since it is only 1 mile from the place I live.
After meeting with the Finance Manager, Vijay helped set up the Bluetooth and other settings in the car and made sure both my wife and myself are comfortably set for the road trip back home. The delivery took two hours, and that seemed extremely good to me as it is including the test drive and the time to customize the settings for us. The drive home went very well, and we have been enjoying the new car. The paperwork reached my DMV in a timely manner and I was able to register the car quickly.
It was the best car buying experience I have ever had. Vijay respected that I preferred to have communication over email. We talked on the phone only after we had agreed on the price and the date/ time of the deal. We knew exactly what trim, color, options and accessories we wanted. A lot of other dealers would ignore that and instead offer us something else. Vijay offered us exactly what we wanted without playing the games.
Kudos to Carr Subaru and special thanks for Vijay for making my car buying experience haggle free and extremely pleasant. We would highly recommend Vijay for your next car. If you wish, you can mention to him that Jayant referred him to you. I don't get any financial or other incentives for the referral or this review. I am extremely satisfied with the experience and wanted you to experience the same.