Carr Subaru

Treated well and a great price Polo and everyone I dealt with was great! And a very competitive price as well. The car was beautifully prepped and had a full tank of gas. Polo and everyone I dealt with was great! And a very competitive price as well. The car was beautifully prepped and had a full tank of gas. More

Great experience! Diego Mesa is a superb salesman and we had a very pleasant experience buying our very first Subaru Forester. Would highly recommend both Diego and th Diego Mesa is a superb salesman and we had a very pleasant experience buying our very first Subaru Forester. Would highly recommend both Diego and the dealership to anyone looking for a Subaru. More

High-pressure tactics and uncompetitive pricing Went there to look at used Subaru's and wasn't quite ready to buy. Had a young salesperson give the test drive and it became clear quickly that he did Went there to look at used Subaru's and wasn't quite ready to buy. Had a young salesperson give the test drive and it became clear quickly that he didn't know the car very well and also disparaged other car companies. We were worn out after hours at the dealership and pressured into buying a Legacy wagon at a not very good price and got an awful trade-in offer. To top it off, the loan offer we got had a terrible interest rate. Big regret buying from this dealership and never will again. More

I brought my car to Carr Subaru to help find an oil leak. They found the problem and we set up a later date to have the work done. But after the dealership gave me my car back after the first inspection I fo They found the problem and we set up a later date to have the work done. But after the dealership gave me my car back after the first inspection I found my leather steering wheel was badly damaged, right in the area you hold the wheel. I quickly pointed it out to my service adviser Ryan Herrle, it was a Saturday and his manager Mike Wilson was not present that day. After my first talk on the phone with Mike Wilson he was already telling me not to get my hopes up because he wasn't able to picture how his staff could have done any damage. He concluded my car was in an accident, came from a different state and was not brand new. Because of those reasons Mike Wilson felt they didn't have to take any responsibility for the damage they did to my car. Overall the experience I had was very discriminatory. From what Carr Subaru's service manage Mike Wilson stated this is not a place to have your older car serviced, they take no responsibility with handling your car if its older and has miles on it. I didn't go in to have my steering wheel damaged but to find an oil leak. I guess if they put a huge dent in the fender they wouldn't of taken any responsibility either. More

My daughter needed a major service on her Subaru. Brandon was very helpful and did his best to keep the expense as reasonable as possible. Excellent customer service Brandon was very helpful and did his best to keep the expense as reasonable as possible. Excellent customer service More

Sales folk are pushy... just want to make a sale today right now. If they don't have what you want, they try to push into something else. Not familiar with product. High salesperson turn-over. right now. If they don't have what you want, they try to push into something else. Not familiar with product. High salesperson turn-over. More

Caught leaking head gasket during new vehicle inspection that other dealer missed. Made cost effective recommendation on which parts to replace and which to not replace. Completed repairs on schedule and that other dealer missed. Made cost effective recommendation on which parts to replace and which to not replace. Completed repairs on schedule and at the price quoted. More

This is my concern: two visits for the same problem not fixed yet; For how many times I have to bring my car in and pay the diagnosis fee? fixed yet; For how many times I have to bring my car in and pay the diagnosis fee? More

I have 12 years of experience with Carr Subaru and am now 45,000 miles into my second Subaru Outback. I have found the sales and service relationship positive throughout. In my experience, it is important 45,000 miles into my second Subaru Outback. I have found the sales and service relationship positive throughout. In my experience, it is important to have a quality car product and then quality service and follow through. To me, quality service includes straight, clear talk about service needs and repairs and courteous,responsive communication. In my auto past, I felt gouged by some dealers and carried a mild distrust. I have trust in Carr Subaru and have enjoyed the sales and service experience throughout. Ryan Herrle, the Assistant Service Manager,has been my point of contact throughout and stands out as responsive, courteous, and clear in his explanations of service and repair. I actually tried to buy my last car from him and he calmly directed me to the sales department! I understand that the company continues to assess the waiting room experience. Having spent some time in the setting over the years, I make recommendations. The area is devoid of vegetation, real or otherwise. The area could be broken up a bit by some plants, which would also muffle some of the sound created by phone calls and the like. Several more computer work stations would benefit. Perhaps a florist would donate bouquets of flowers in exchange for advertizing. The area is devoid of art and I would recommend working with Beaverton Arts to create a venue for rotating art, perhaps for sale. You might also offer some quality tea bags to go with the hot water machine. Perhaps some cost neutral vending machine offering healthy food snacks. Last, you might have a computer station that allows you to explore Subaru cars with a program to build your own. More

i purchased my Subaru in 2008. I have purchased many vechicles before but never used the dealer for service until I met Ryan in serrvice. He was outstanding in professionalism as well knowledge and per vechicles before but never used the dealer for service until I met Ryan in serrvice. He was outstanding in professionalism as well knowledge and personality. I can call him anytime to ask a question about my car. He is very helpful and goes beyond what I would expect from a service manager. He is the best and I always look forward to seeing Ryan when my car is due for service. thank you More