Carriage Ford

Terrible, spent almost $4,000 to repair truck, and its still not fixed. They didn't run appropriate diagnostics on the truck before they TRIED to repair it. Appointment is when u bring ur vehicle in, n still not fixed. They didn't run appropriate diagnostics on the truck before they TRIED to repair it. Appointment is when u bring ur vehicle in, not when they will fix it. They will get to it when they get to it. More

4 words... 4 words to describe Nick, NICK MATTINGLY IS AWESOME!!!!! i went into the car buying experience thinking I’m gonna be forced into something and be uncomfortable. Completely not what happened!! I AWESOME!!!!! i went into the car buying experience thinking I’m gonna be forced into something and be uncomfortable. Completely not what happened!! I came in and Nick greeted my father and I with a great smile and firm hand shake. We sat down and talked about my wants/needs for my car, Nick immediately went to work on his computer looking for my perfect car. I wanted an Mini van and my husband wanted another SUV. Nick found the perfect car that was exactly what we both wanted. I have 3 young children, all autistic and hate being next to each other. Nick found me a 2019, YES A 2019 with only 10,000 miles!! I was extremely skeptical of how this was going to be possible for me. My husband works extremely hard and is also a disabled vet, I am a stay at home mom who has disability for her children and we don’t have a lot of extra money each month. I went into this thinking I would just get a 2010 or newer vehicle that gets us from point a to point B and will last us a bit. Nick made it possible for me to trade in my 2005 Honda pilot that wasn’t worth much of anything and gave me way over what it was worth and got me a down payment I could afford. I almost cried that this was actually happening. I would HIGHLY recommend Nick to everyone!! He is truly a great man and will HELP YOU, NOT PUSH YOU! My father as well has used Nick for many yrs for his cars he’s needed. It speaks volumes when you find a car dealer who actually cares about what u need and not so much the commission they get off my buy. Nick will now be our go to guy for cars! Next will be my husband for a new car. More

Not a good example of service I scheduled my car to have a recall and a warranty covered transmission issued to be fixed two weeks in advanced. I dropped the car the night before, I scheduled my car to have a recall and a warranty covered transmission issued to be fixed two weeks in advanced. I dropped the car the night before, I was told it would take 4 hours to fix these issues. At 1:00 pm, I called to check on the status of my car. I was told that someone would call me back in 15 min. An hour later after not receiving a call back, I called again. I was placed on hold for 15 min and then told someone would call me back again. After another 30 mins and no call back, I called again and finally was told that my car would be completed by 5 pm. I picked up my car at 5 pm, the young man behind the counter was much more interested in talking with his female co-worker than talking with me. I had to point out my keys and paperwork sitting in front of him. He never acknowledged me or the service they performed. They did two recalls and did not do the transmission fix. To add insult to injury, Ford sent a survey about their performance, I filled it out truthfully. I received an automated response from Carriage Ford with a name and contact number, Kiara Peterson. Just a heads up, she doesn’t work there any longer, the person who replaced her, Nick, determined since it was a service issue it wasn’t his problem and promptly shuffled me off the phone . I think the dealership would want to make sure their customers are satisfied both with a purchase and with the service they receive . It is sad, my father retired from Ford, and I hate that this is the type of customer service that is representing a product he spent 30 years building. More

Service department Beware of the service department they will make you promises that they will not keep including the service manager Dean book will make you promises th Beware of the service department they will make you promises that they will not keep including the service manager Dean book will make you promises that he does not keep when you read the reviews make sure you read the reviews on the service department and not the sales department More

Had my f150 repaired at the body shop after an accident and it looks fantastic!! The body shop staff are awesome and they do excellent work . I’m more than satisfied! and it looks fantastic!! The body shop staff are awesome and they do excellent work . I’m more than satisfied! More

My experience Mr Money listened to what I was able to afford and got us in a new truck. We are very satisfied with the sales and the product. Thanks again. Mr Money listened to what I was able to afford and got us in a new truck. We are very satisfied with the sales and the product. Thanks again. More

Crappy tech. attitude I went to carriage ford to have items that were on recall fixed, among a couple of other things that started to break down in my 2014 Explorer, that w I went to carriage ford to have items that were on recall fixed, among a couple of other things that started to break down in my 2014 Explorer, that was still under warranty. The tech. had the worst attitude, and barely gave me 5 minutes of his precious freakin time, and told me to go rent a car for 3 days, and then come back to leave the car for 2 to 3 days. He said with a crappy attitude that WE DON"T HAVE CARS TO LOAN WHILE YOUr CAR IS HERE WITH US, SO IF YOU WANT THE CAR DONE, GO RENT THE CAR AND COME BACK AFTER YOU DO! I have been a customer with this lousy dealership for more than 5 years, and this was my second car, but I never took my car for service because they always have the worst freakin attitude. I will never buy a car from them again. More

Ford Escape I have ford escape 2013. My back side seat belt was not working. My husband took it to Carriage Ford for a service. He asked them to check seat belt b I have ford escape 2013. My back side seat belt was not working. My husband took it to Carriage Ford for a service. He asked them to check seat belt buckle and window wiper. They came back one hour later, told him to replace seat belt and window wiper. Well, that what he asked to start with. The bill was over $100- to JUST LOOK at them. It probably took 5 minutes of one persons time after him telling what's wrong. I went to wall-mart and changed window wiper. It costed me less than $20- to fix the problem. why are they charge just looking at ? I also know this after talking to my Friends "The manufacturer has a Seat Belt Lifetime Warranty which covers repairs and replacements of the seat belts as long as you own the car." I use a Car dealer expecting a little better than a body shop. I'm very disappointed and I will probably never use this shop again. More

Money over service Carriage Ford in Clarksville, IN (47129) failed to give a great, let alone good, first impression. Currently, they've had our vehicle for eight days w Carriage Ford in Clarksville, IN (47129) failed to give a great, let alone good, first impression. Currently, they've had our vehicle for eight days without starting the warranty repair. This is after waiting a full fourteen days for our scheduled appointment and a guaranteed forty-eight hour turnaround. When asked for updates and/or a call back about the status of our vehicle, neither was given. When visiting the service shop we were outright lied to about the specifics of the repair, who started the repair ticket and who took the keys. We were also advised that because another vehicle had come in for a paid repair that our vehicle had been "pushed back." Today, I called again for a status update. The service associate was not able to, once again, provide a status update because the "person handling our vehicle" was already gone for the day and there are no records available to anyone besides her. I also called and left a voicemail for the general/service manager. I will be greatly surprised if I receive a callback. In today's market, Ford should take a good hard look at how the independently owned/operated businesses sporting their name treat their customers. Carriage Ford Clarksville, IN (47129) is losing business for Ford. More