Carson City Toyota

I hope this review helps to prevent someone else from having to go through what I’ve gone through as a result of trying to buy a car from Carson City Toyota. On 7/12/25 I went to the Carson City deale having to go through what I’ve gone through as a result of trying to buy a car from Carson City Toyota. On 7/12/25 I went to the Carson City dealership to purchase a 2024, “Gold-certified” vehicle that I had test-driven and put a deposit on, earlier in the week. When I went in to purchase the vehicle on 7/12 they had it blocked in so I couldn’t take it for a second test drive even though it took hours and hours of waiting, contract signing and salesman sad-fishing to get out of there. When everything was finally done, the salesmen suddenly started rushing me to drive it off the lot. They also waited until I signed all the paperwork to tell me that there was only one key (even though it was a 2024). Although I could sense that something was wrong and that the car seemed different when I got into it, I was exhausted after the long day and was happy to finally be going home. It wasn’t until later that evening that I noticed that a bunch of things on the car had either been switched out and replaced with crappier versions, like the tires and the headrests or just completely ripped-off, as every single floor mat was missing. They used the long waiting time to switch out and rip stuff off the car. As if this wasn’t bad enough, as I began to drive the car home and got it up to higher speeds on the freeway, the entire cabin of the car started to vibrate and shake so violently that it felt like the wheels were going to fall off at any second. I had to slow enough to need flashers to try and make it home without it falling apart. That was late Saturday evening on 7/12/25. They were closed on Sunday 7/13/25, so I returned it to the dealership the very next possible day, Monday 7/14/25. As I was told I was buying a “gold certified” vehicle and yet the vehicle ended up feeling so unsafe that I never wanted to set foot in it ever again, the dealership said they would follow up with me after getting approval from the owner to cancel the sale. Here’s how I know they must scam/fraud A-LOT of consumers this way; When I brought the car in to be returned they immediately told me, “Most other states in the US have 3-day return policy on cars, but Nevada doesn’t.” In other words they were saying, “we committed fraud by lying to you about the condition of the vehicle that we sold you but, because we live in Nevada, there’s nothing you can do about it.” After I returned the car, I was told that the service manager “checked it out” and the reason they gave me for why the cabin was shaking so severely was that “the tires needed to be adjusted.” In other words, the tires that they used to replace the ones they ripped off, didn’t fit properly. I’ve had cars in the past that needed to have the tires aligned and balanced and “adjusted.” Never in my life has the need for tire adjustment felt that scary, like the wheels were about to fall off. You would think that safe tires would be a requirement for “Gold-certification.” Despite the fact that the Carson City Toyota Dealership tried to sell me a fraudulent vehicle, I agreed to put the money I paid for the returned vehicle towards the purchase of a brand new vehicle from them. I figured it would be more difficult for them to rip off a brand new vehicle versus a used one. Yeah. Unfortunately, they have now admitted that they also misled me about the value of the car that I returned and that it was actually $11,000 less than I paid for it. So now they’ve let me know that I need to agree to let them keep the $11,000 that they lied to me about, in order to proceed with ordering a new car for me. They’ve had the car I returned to them since 7/14 and it is now a 8/30. I’ve had to hire an attorney for consumer fraud protection and in the meantime I still don’t have a car. Ive had to pay for rental cars and ask for rides from friends and family to get my daughter to school and myself to work. I hope this helps anyone that reads this. More

Been with them since 1989. Always a great dealership and service through the years and vehicles we have purchased from them. Always a great dealership and service through the years and vehicles we have purchased from them. More

Scott was awesome in service. It was my first contact with him. He made me feel very comfortable and at easy. Repairs were done in a timely manner. Great communication with Scott It was my first contact with him. He made me feel very comfortable and at easy. Repairs were done in a timely manner. Great communication with Scott. More

Carson City Toyota offer a superb sales experience from beginning to end. I recently purchased a 2025 4Runner at this dealership. Congratulations on offering a first class service (and I know a good dealer beginning to end. I recently purchased a 2025 4Runner at this dealership. Congratulations on offering a first class service (and I know a good dealer sales experience - as I was formerly CEO of one of the largest companies that appraises auto dealers in terms of sales and market performance). In particular I must mention our sales person Jon Paul, who was the key member in the entire process. Incredibly personable, patient, trusting and caring. Thank you Jon. More

Carson City Toyota with service pros like John Diaz is the best in customer service and professional can do attitude that makes you feel confident that Toytota was the right choice to make your investment the best in customer service and professional can do attitude that makes you feel confident that Toytota was the right choice to make your investment in a vehicle More

Carson City Toyota is thorough, professional and very easy to schedule appointments. Always a nice experience! , easy to schedule appointments. Always a nice experience! , More

I always love taking my car to Carson City Toyota because I love the beautiful waiting room and I love the prompt and courteous service department. The work is always done professionally and I have never had I love the beautiful waiting room and I love the prompt and courteous service department. The work is always done professionally and I have never had to take the car back because of problems More

The repair department is the absolute best because they are very knowledgeable and thorough. Repair prices are reasonable. are very knowledgeable and thorough. Repair prices are reasonable. More

Super easy transaction. Sales worked through texts, emails and calls for the great deal so all we had to do was go to the dealer sign and drive. Quick, easy and a great dea Sales worked through texts, emails and calls for the great deal so all we had to do was go to the dealer sign and drive. Quick, easy and a great deal. All the staff we met are exceptional! We would buy another car there. More