Carson City Toyota

Always helpful when I bring my vehicle in for service. I would recommend them for service. would recommend them for service. More

Service is lousy. Here 2x in past month for different cars and oil changes take over 3 hrs the first time and almost 5 hrs the second time. cars and oil changes take over 3 hrs the first time and almost 5 hrs the second time. More

Nice people. Appointments for service could be better scheduled. Don't start on your car for at least 45 min. after appointment time. scheduled. Don't start on your car for at least 45 min. after appointment time. More

I have been going here for many years and have always had good service. The employees are always courteous and helpful, would not go anywhere else. good service. The employees are always courteous and helpful, would not go anywhere else. More

Normally my wait on routine service is an hour at the most. Today I waited almost 4 hours for an oil change. The dealership is short on service staff, so I can’t give them a FAIR rating right now as busi most. Today I waited almost 4 hours for an oil change. The dealership is short on service staff, so I can’t give them a FAIR rating right now as businesses everywhere here are suffering with the same issues. More

more friendly go over what they did.better attitude and don’t be so short!! don’t be so short!! More

I wish I could give a split review. One for sales, one for the service department. Sales deserves a 5 out of 5. Sabdi was amazing and I would highly recommend her if you’re still going to purchase a car t for the service department. Sales deserves a 5 out of 5. Sabdi was amazing and I would highly recommend her if you’re still going to purchase a car there after reading this. Sabdi was very prompt to handle any of my questions, concerns, and work around my hectic schedule. However.. ***BEWARE*** The service department is a disaster and is why I give my review one star. For the 15 fleet cars I need to purchase for my business I will pay a little extra and take my future business back to Reno Toyota. My experience with the service department will end up being a complete waste of my time for what will end up being two days to do a simple install. Thanks to the poor management, communication, and efficiency of their service department I will not return or recommend Carson City Toyota. Make sure you’re aware that your purchase of plastic parts that are not specific to your individual vehicle are non-refundable, even when they have not installed them, haven’t gotten them installed in a timely manner, or if they have to reschedule you to another day for the install. Also, be aware that appointments and appointment times are not actually appointments and are irrelevant. They are just rough dates your work may or may not be completed. I wanted to give them the excuse often the current labor shortage, but the fact that there was zero communication throughout the five hours my car was being serviced I will assume that the labor shortage simply exposed the inefficiency of the service department. Lastly, make sure you aren’t waiting for them to contact you about if you’re service is complete. If it goes past the estimated completion time, go find them or call them. They will not try to reach you. More

Great experience. Love that they front loaded a bunch of the paperwork through email in advance of our appointment the paperwork through email in advance of our appointment More

Excellent service as always. I was running late and they got me right in and serviced. I always have a good experience at this dealership got me right in and serviced. I always have a good experience at this dealership More

Courteous, expeditious. And professional.Great Courteous, expeditious. And professional. Great experiences with both, Marty and Steve. The experience and work is high quality. Courteous, expeditious. And professional. Great experiences with both, Marty and Steve. The experience and work is high quality. More