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Carson City Toyota
Carson City, NV
207 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 207 reviews
October 08, 2024
The service manager Jeff was about as unprofessional as any I’ve witnessed in a very long time. I will tell everyone I know the poor service I experienced by this unprofessional excuse for a service manage any I’ve witnessed in a very long time. I will tell everyone I know the poor service I experienced by this unprofessional excuse for a service manager. I live in Incline Village and have a large group of friends. They all will hear about the experience I had dealing with the service manager. More
by Mitch
Employees Worked With
Jeff
August 17, 2024
I went to get my service done for a 15k service, when I arrived I met the service advisor who let me know my Toyota Care was expired and I would need to pay for my service. I was a little confused but sa I arrived I met the service advisor who let me know my Toyota Care was expired and I would need to pay for my service. I was a little confused but said go ahead and complete the service. While it was being serviced I checked online to see what the expiration is for the Toyota Care. It states 2 years or 25k miles. I purchased the vehicle October 2022. It is currently Aug. 2024. After the service was completed I addressed this with the.cashier and she stated that the Toyota Care began n March of 2022. I said I didnt purchase the truck until Oct. Still didnt make sense and doesnt sit well with me but just wanted to get out of there at that point before I caused a scene. I was also told they would rotate my tires and check the air pressure. I know they didn't do either. The tire pressure listed on the paperwork is 35 all around but I Know what my tire pressure was when I brought it in and what position each tire was in with what pressure and it had not changed. So now Im left wondering what else was not done that ended up costing me $119.00 More
by rickp6769
Employees Worked With
Jake and cashier
April 27, 2024
I am very pleased with the service I have received at Carson City Toyota: from the buying experience with Hector, who was professional & helped me pick the best vehicle for my needs; to the service depar Carson City Toyota: from the buying experience with Hector, who was professional & helped me pick the best vehicle for my needs; to the service department, where Jeremy assisted me with warranty & repairs. I had my vehicle back in one day with zero out of pocket cost, including a rental car! The staff is pleasant, easy going & happy to assist their customers! The free Coffee & comfortable waiting area is a nice addition while you wait! More
by T. Marshall
Employees Worked With
Hector & Jeremy
April 08, 2024
I’m happy with my car, my sales rep Gilbert Atencio, and my maintenance guy, Blake. Everyone has been extremely helpful and kind and I’ve referred others to Gilbert. my maintenance guy, Blake. Everyone has been extremely helpful and kind and I’ve referred others to Gilbert. More
by klewbie
Employees Worked With
Blake, Gilbert, and the guy who lets me in (he’s very personable)
