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Carson City Toyota

Carson City, NV

4.4
207 Reviews

3659 S. Carson St.

Carson City, NV

89701

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Showing 207 reviews

October 08, 2024

The service manager Jeff was about as unprofessional as any I’ve witnessed in a very long time. I will tell everyone I know the poor service I experienced by this unprofessional excuse for a service manage More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Oct 11, 2024 -

Carson City Toyota responded

Mitch, Our general manager spoke to you and offered you a sincere apology for the interaction with our service manager, we agree that the situation could have been handled better with a positive outcome we never want unhappy customers.

October 03, 2024

Very disappointed that even having an appointment it took three hours to perform an oil change and tire rotation. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
Oct 03, 2024 -

Carson City Toyota responded

Denise, we apologize for the extended wait time, we know your time is valuable and do our best to complete services in a timely manner sometimes things happen that are out of our control and cause things to take longer than anticipated. We thank you for your business.

September 12, 2024

Long time to get appointment. Happy with service advisor and 100,000-mile service received. Thank you More

by ozzywoman66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Sep 27, 2024 -

Carson City Toyota responded

Thank you for the 5 star review, sorry it took longer than expected to get you in. We are happy to hear about the positive experience with your advisor.

September 06, 2024

Very patient when explaining features on car and when setting up app on the iphone. More

by LindaS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert
Sep 27, 2024 -

Carson City Toyota responded

Linda, Thank you for the kind words and the 5 star review! We are always here to help!

August 17, 2024

I went to get my service done for a 15k service, when I arrived I met the service advisor who let me know my Toyota Care was expired and I would need to pay for my service. I was a little confused but sa More

by rickp6769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake and cashier
June 30, 2024

Hector did a great job in offering a deal I couldn’t refuse… great experience. More

by Julio1544
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hector
May 23, 2024

Nice, low pressure environment. Smooth buying process. Allowed me a few days to convert money market funds to cast for purchase. More

by Kimvin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devin Roath
April 27, 2024

I am very pleased with the service I have received at Carson City Toyota: from the buying experience with Hector, who was professional & helped me pick the best vehicle for my needs; to the service depar More

by T. Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector & Jeremy
May 13, 2024 -

Carson City Toyota responded

Mr. Marshall Carson City Toyota works very hard to keep you a customer for life by not just providing great service during the sale with Hector but after in service with Jeremy as well. Thank you for your business and choosing us! We look forward to seeing you next time.

April 20, 2024

I feel comfortable taking my car for service because of excellent costumer service. They do great job. I admire their honesty. More

by sbox8461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Pacheco
May 13, 2024 -

Carson City Toyota responded

Customer service is our number one goal thank you for helping us achieve it!

April 08, 2024

I’m happy with my car, my sales rep Gilbert Atencio, and my maintenance guy, Blake. Everyone has been extremely helpful and kind and I’ve referred others to Gilbert. More

by klewbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake, Gilbert, and the guy who lets me in (he’s very personable)
Apr 09, 2024 -

Carson City Toyota responded

Thank you for the kind words, Great customer service is our goal. Referrals are the best way to show how much you enjoyed your interaction with your sales professional.

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