Carson City Toyota

Great experience Laid back, no stress, fair price and patient. I used their Internet service to locate a model, and they found one and had it brought in right away. Laid back, no stress, fair price and patient. I used their Internet service to locate a model, and they found one and had it brought in right away. More

Carson City Toyota was a very pleasant experience ! Jon Paul our salesman was very professional and knowledgeable. Their was no pressure and he let the Tacoma sell itself. We were going to shop arou Jon Paul our salesman was very professional and knowledgeable. Their was no pressure and he let the Tacoma sell itself. We were going to shop around but decided why look any further. Because of the way this dealership worked with us. They guided us through the new aspects and features of the vehicle we were looking to purchase. We had all questions answered and the price agreed upon was fair and only bit higher than the internet information we obtained. It was worth it to keep our business local and we were very happy with the outcome. More

Great Sales Experience Went to Carson City Toyota to look at a used Toyota Avalon. My salesperson Javier was very knowledgeable and friendly. After so light negotiations w Went to Carson City Toyota to look at a used Toyota Avalon. My salesperson Javier was very knowledgeable and friendly. After so light negotiations we agreed to a price and I left in my new Avalon. Highly recommend Carson City Toyota and Xavier Ponce!! More

Got a good price after 6 hours od xx! My salesman was Don, a good guy that meant well. The sales manager was a total xxxxx(in every way). Next car will be elsewhere. My salesman was Don, a good guy that meant well. The sales manager was a total xxxxx(in every way). Next car will be elsewhere. More

What the f**k? Wasted drive from Reno...my bad for not checking reviews first. Most mom and pop lots here will go above and beyond to make you happy...not so here. I Wasted drive from Reno...my bad for not checking reviews first. Most mom and pop lots here will go above and beyond to make you happy...not so here. I detected a questionable business practice, an inept salesman, and sub-par interaction with staff. Just a warning. More

Horrific Service! We will never return here. We called from Reno to get an oil change. Service said to come in at 11:30. My wife makes the 30 minute drive and waits, while they take people ahead We called from Reno to get an oil change. Service said to come in at 11:30. My wife makes the 30 minute drive and waits, while they take people ahead of her who arrive after she did. She asks the service representative why they take others ahead of her. He states one employee didn’t show up for work, and another quit. When she asks when they would service our car, the person said they were having a bad day, and the wait could be four hours. My wife was angry they didn’t specify this before she made the drive from Reno to Carson City. They told my wife not to make an appointment initially, just to drive down. There was no mention of today’s situation. In my opinion, they are not capable of understanding what customer service means. There were other upset customers angry for the same reason today. Service not sales defines a dealership. My evaluation is one star, because a zero option is not available. More

Accessories department Purchased a 2018 Tundra Oct 25, 2018, In addition to $6000 of accessories, which included a $1,100 Tonneau cover in which was installed on Nov 14, 201 Purchased a 2018 Tundra Oct 25, 2018, In addition to $6000 of accessories, which included a $1,100 Tonneau cover in which was installed on Nov 14, 2018 by the dealership, that tonneau cover has failed ( won’t stay secured ) as of May 2019. The folks in the accessories department will not do anything for me, to directly deal with the manufacture of the tonneau cover, because they say it’s third party, was never told this at the time of vehicle purchase and purchase of accessories, that any third party accessory purchased that Carson City Toyota won’t honor any issues pertaining to defect of part or installation, I’m out $1,100 on a 6 month old tonneau cover. Contacted tonneau cover manufacturer, if they decide to honor a replacement, I’ll have to personally ship the defective tonneau cover at my expense, shipping is $200. Before a new cover is issued, that’s if they decide to warranty the cover. Buyer beware on purchasing and installing parts ordered from this dealership. Please ask questions, prior to purchase. I’ve been a 9 yr customer with Carson City Toyota, was treated like a king when I purchased my new truck, soon as I drove away, I was forgotten, been in several times for legitimate issues and always given a run around. I will no longer due business with them. More

Salesmen Went and bought a used car. My salesman was great and made the car buying process very easy. She was never pushy, was very polite and patient as I had Went and bought a used car. My salesman was great and made the car buying process very easy. She was never pushy, was very polite and patient as I had a lot of questions. She worked with me from start to finish and really made me feel welcome. I will recommend her to everyone I know who is looking for a car. Thank you CC Toyota! I More

2 weeks ago I went to look for they couldn't find it Javier got my drivers license had it for 30 mins or so went to the back never saw car what did he do with my drivers license hope not something crimin Javier got my drivers license had it for 30 mins or so went to the back never saw car what did he do with my drivers license hope not something criminal. I do not trust this dealership their cars are overpriced your paying 2-3 times the value. People go elsewhere! More

Too many shysters, maybe they should have a contest. Hard to rate, maybe there's a chance tomorrow. Does the owner know the meaning of honesty with integrity? If so, I would like to hear from him regard Hard to rate, maybe there's a chance tomorrow. Does the owner know the meaning of honesty with integrity? If so, I would like to hear from him regarding my deal as described below. My auto loan was approved last week with Carson Toyota finance, Carson Toyota took my down payment in cash on an agreed amount for purchase and a loan rate percentage of 9.99%. The sales person was Don Reader. Today is Monday and now Don is asking for another $1000.00 in cash for additional down, the car is still in "safety check" since last Friday, the deal is changing and cost and fees are rising, loan percentage rate is now increasing. Where is Don today? He's texting me for more cash, he is not in the dealership! I arrived, was told its his day off. On Friday, Don took $1000.00 in cash as deposit with loan approval as described above. Where is truth in lending here? Don needs to report to work today and straighten out the mess, if he can and if he wants to earn more business in the future, maybe not. Don also has sold real estate (he says), I don't know who for, hope to god he has an RE license. Prior, a different sales person named Robert Schmid also took a $1000.00 check as deposit. After 3 days of not hearing from him of a delivery date, he said he ripped the check up for the reason of the poor mechanical condition of a vehicle, he was trying to sell me. By a text message from Don, I was told that car was sold to someone today. Do not give this dealership any cash in advance regardless of their promises (in writing) for a delivery and the offer of an honest finance agreement. Who ever reads this, ask the GM of Carson City Toyota to call me ! I'll log-on and report and rate again as soon as he does. I am sure we can straighten this out with him, my wife has high hopes of finding an honest auto dealer in Carson City Nv. Sincerely, Harry 530 582 9012 More