Carson Honda

Worst Experience in Purchase Ever! My partner and I went to your Carson Honda location and she is now financing a 2019 Honda Fit LX as of Monday, September 2, 2019. We arrived around 5 My partner and I went to your Carson Honda location and she is now financing a 2019 Honda Fit LX as of Monday, September 2, 2019. We arrived around 5:30 p.m. and did not leave until 10:30 pm. . We were greeted by Mr. Juan Deloa who showed us the vehicle. After a test drive we sat down to do a soft credit check and run some numbers.Mr. Deloa came back with payments that were out of our budget and asked what are budget was and we told him closer to $300/month was more feasible. He excused himself and came back with $347/month for 72 months, which included the extended warranty, GAP, and alarm. We asked for those items to be removed, which brought the payments down to $320, which he believed was do-able if we "skipped a few Starbucks lattes." It was nearly 10:30 p.m. by the time we were introduced to Mr. Luis Razo in finance. After brief introductions he said, “So we currently have a payment at $320.” He then tried to sell us the GAP and extended warranty, which we were expecting. We told him that it was beyond our limit and he acted as though he was sympathetic. He offered, “GAP insurance at another $8 which would put you at $328.” I emphasized how we couldn’t afford anymore and he said, “What if I can do help you out and do $325 for both the extended warranty and the GAP?” He said that if I was a member of Costco that it would be an incentive to do that. It sounded like it was $5 more a month for both items, so who would pass on that? He said to give him a few minutes to talk to his manager. He came back and said his manager was already gone for the day, so he was going to do it and take the heat from him the next day if he had to for approving this great deal. Paperwork was signed for the vehicle and then a bunch of electronic signatures that did not have anything on the screen but the box to sign. His computer monitors were not visible to us when we did this. Then he printed the contract and promptly went to make copies of everything. Mr. Razo put everything in an envelope without showing us and asked Mr. Deloa to escort us to the car. Both my partner and I were not thinking straight and Mr. Razo took advantage of this. We were exhausted from the hours of waiting so our thoughts were on sleep and the work week ahead. Yes, it was our mistake that we did not ask him to review with us the entire contract in detail, but shouldn’t that be a standard? Or is this the Honda way? Yes, it was also our mistake that we did not pull out our calculators, but is blatantly lying to customers the Honda way? We got home but something did not seem right , so I reviewed the contract. On the pre-disclosure form it clearly read that my partner’s monthly payments were in fact that if $269.19, not the $320 that we were told from the very beginning . Besides that he charged us $2000 and $1234, for the Extended Warranty and GAP insurance, respectively. That is well over the $5 extra a month on the 72 month loan. This document was never shown to us and it was never signed. We contacted both Mr. Deloa and Mr. Ruiz that night via email but never got a reply as of yet. We were told by another finance manager to contact Ms. Tracey Kesterman, who handled the “Flat Cancel” process. My partner immediately e-mailed Ms. Kesterman when we got home. We did not hear from Ms. Kesterman until the next day at 11:44 a.m., after my partner emailed her again trying to confirm the receipt of the email last night, and she informed us that the loan was already funded and couldn’t be canceled. She could only offer for us to go into the dealership and ask to cancel the two products. We went back that evening and canceled the products. We were disrespected and lied to utilizing sleazy tactics from the very start of the process. Told that payments would be that of $320 when in fact they were $269.19. We were ignored and not helped when this was discovered, making me believe that this has been done in the past but no one cares. I say if you have your contract look for the pre-disclosure form and see if you weren't also taken advantage of and if you have -- say something. Car buying has always been detestable but after this experience the car vending machines is probably the way to go. More

Worse Service Center I will leave a 0 Star to this dealership.. I had an appointment and it took them 1 hr to take my car in. I Requested shuttle service they made m I will leave a 0 Star to this dealership.. I had an appointment and it took them 1 hr to take my car in. I Requested shuttle service they made me wait more than 1 hr, they ask me to wait as shuttle driver was going to take lunch. I had to walk to my job since it was only 3 blocks away from the dealer. I arrived 15 min before appointment (10:27) Worse service ever. Never coming back to buy another car here or service. More

No accountability I am so disappointed with this dealership. I have been getting my car serviced here for years. Early last month, I had my regular maintenance and sp I am so disappointed with this dealership. I have been getting my car serviced here for years. Early last month, I had my regular maintenance and specifically asked the advisor to check my batteries because my car didn't start and had to get jumped 3 times the last few weeks. First of, it took almost the whole day for an oil change and an alignment. And yes, I had an appointment. But thanks for the 2 pens you gave me for the 8 hour wait. A couple of days later, my parents borrowed my car and the tire warning went off. They took it to America's Tires and was informed that it was over inflated. Another 2 days later and my car wouldn't start. My neighbor is a mechanic and checked my batteries, dead. I tried contacting the dealership a few times. I left a voicemail for the service manager and the general manager. I also filled out their "Contact Us" on their website. No reply. I figured dispute the charge and someone will contact me. Sure enough, I was finally contacted. It took a few weeks. Of course they denied that I ever contacted them. They also said that checking the batteries and putting air on the tires was "COMPLIMENTARY". So I guess that means they don't have to do it. They just want us to think they did. They also showed "proof" that they tested my battery. Proof that I did not get a copy of. And they said that I never sent them proof that my tires were over inflated. They never asked for it. How can they? They never contacted me back! Anyways, I didn't even ask America's Tires for paperwork. Why would I? Who lies about over inflated tires? They declined my credit card dispute. I'm thinking about fighting it again but I really don't want to waste any more time with people who has no accountability of their mistakes. They can go ahead and take their payment back since that will be the last time they will get my money. Piece of advice: If you value your time, your money and most importantly, your life; do not go here. More

Service, oil change and tire rotation Alejandro helped me in what seemed to be an ordinary oil change and tire rotation. The wait was longer then promised but I was in no hurry. At the end Alejandro helped me in what seemed to be an ordinary oil change and tire rotation. The wait was longer then promised but I was in no hurry. At the end of our interaction, Alejandro told me that his computer had gone down but he would e-mail my receipt. When he didn’t email me that day or the next, I called Alejandro because my newly scraped rims where all in the same place and they never asked for my rim locks. Needless to say I paid for a service that I never received. I asked him for a manager he told me that there wasn’t one available nor was there a manager on duty at 4pm. More