Carson Nissan

This is the third vehicle I have leased through Lai-ce, and she is fantastic. Pleasant and friendly, but with a no nonsense, straight forward manner, and, she has great follow-through. I have bought and and she is fantastic. Pleasant and friendly, but with a no nonsense, straight forward manner, and, she has great follow-through. I have bought and leased many vehicles over the last 20 years and all, via the fleet/internet side of dealerships ranging from Toyota to Honda to VW to Hyundai and the last three with Nissan. Lai-ce is my favorite. Nissan's vehicles are of very good quality these days and I'm hoping they maintain that level. I am also hoping that she stays with your dealership. As the brands mentioned above all make very good vehicles, it's my relationship with Lai-ce that is more valuable to me than what manufacturer I end up going with. Service is another area that can make or break a dealership and thus far, I have been satisfied with the Carson department, the employee attitude and the work performed. The staff is pleasant, the work is done quickly, and the rates are in line with other facilities. The one thing I can never seem to make work is the on-line service booking. As a very competent computer user, I still cannot seem to get that portal to function. In my initial research of Nissan dealerships when I was looking for my first Leaf, I read hundreds of customer reviews. My conclusion; Nissan dealers in Southern California are AWFUL. They got failing marks in all areas when compared to other brands. All that is, except for Carson Nissan. Your dealership stood as the only one recommended and so far exceeds the performance of the rest that it was an easy choice. Then I found Lai-ce, and voila! More

Mr. Larry Russel was friendly and professional. He was very helpful, knowledgeable and answered all my questions. I will definetley come back and have my car serviced again. Larry Russel is great and an a very helpful, knowledgeable and answered all my questions. I will definetley come back and have my car serviced again. Larry Russel is great and an asset to your team. More

Larry was so awesome! He is always so professional. When I walk in to get my car serviced, I know he's going to take of me and get the job done. Always a pleasure. :) I walk in to get my car serviced, I know he's going to take of me and get the job done. Always a pleasure. :) More

They were really good and understood my low budget i had to work with and they worked to get me the best deal i could get. to work with and they worked to get me the best deal i could get. More

I and my friend walked in without appointment on a Sunday afternoon checking out 2014 Rogue. The first sales rep Kevin greeted us and tried to locate the Rogue for us but couldn't find one and said the only afternoon checking out 2014 Rogue. The first sales rep Kevin greeted us and tried to locate the Rogue for us but couldn't find one and said the only one on the lot has been take out for test drive and want us to wait until the car is back. Then he is gone, left me and friend standing in the Parking Lot waiting without asking us to step inside the building to wait. After about 10 minutes we saw the vehicle is back to the lot and parked. However, no one has come to us again to show us the car. We then walked to vehicle checking it out about 10 minutes but still no one come so we had to walk in asking someone if they can show us the Rogue. Martel passed by and was very friendly, greeted us and took us to check out the vehicle and let us test drove it. That was why I only give OK to the customer service and only good for the friendliness as the first experience wasn't feel very good. But Martel, Alberto, and Henry was very friendly and helpful during the vehicle introduction, locating the color combination I want, price negotiation, paperwork process, and vehicle delivery. Overall I would give 8 out 10 points and thank you Alberto, Martel, and Henry! More

I was referred to this dealership from the AAA buying service, and I received an equitable, fair price without negotiation. The dealership worked with my schedule, and held the vehicle for me, when I nee service, and I received an equitable, fair price without negotiation. The dealership worked with my schedule, and held the vehicle for me, when I needed to delay purchase for a few days for a pre-scheduled trip. Based on my good credit, I did qualify for Nissan zero-percent financing, which allowed me to take delivery immediately, without delaying visits to external banks for paperwork and checks. The dealership provided me with a driver and free ride, when I returned my rental car, and I needed to return to the dealership to drive-off my new car. More

Excellent customer service by Lai-ce Shum. She is a very knowledgeable and friendly sales woman. Her follow up phone call was one of the factors in my decision to do business with Carson Nissan. Furthermo knowledgeable and friendly sales woman. Her follow up phone call was one of the factors in my decision to do business with Carson Nissan. Furthermore, I think Nissan Corporation should lower the price of Nissan Leaf and or offer better lease options to make it more affordable. More

I had a great and easy buying experience. All those sales staff mentioned above did their best to satisfy me with regards to my requirements. staff mentioned above did their best to satisfy me with regards to my requirements. More

I had a great and easy buying experience. All those sales staff I met did their best to satisfy me with regards to my requirements. staff I met did their best to satisfy me with regards to my requirements. More

What a pleasure it was to purchase a car at Carson Nissan with Oscar Rodriguez. He was friendly, capable, quick to respond by phone, and very helpful. Highly recommended. with Oscar Rodriguez. He was friendly, capable, quick to respond by phone, and very helpful. Highly recommended. More