Carson Nissan

Martel was friendly, welcoming, made sure we were comfortable and was respectful to myself and my fiancé and at the same time was a character and made us laugh more than a few times. comfortable and was respectful to myself and my fiancé and at the same time was a character and made us laugh more than a few times. More

I started out consulting with Jimmy, he was great. Answered all of my questions and called me about rebates and sales within the next two days.I met with Martel shortly after. He was amazing. He provi Answered all of my questions and called me about rebates and sales within the next two days.I met with Martel shortly after. He was amazing. He provided great customer service and made sure I got EXACTLY what I wanted. Even drove to a different lot to pick up the car I ended up purchasing. Lisa was my finance manager. She was great as well. Very informative and made sure I understood everything about my loan and payments. This is definitely the place to go to purchase a vehicle! More

Extremely courteous and very helpful.No pressure to buy any vehicle.Just wanting to help me find the car I liked.everyone was very knowledgable of any questions I had. any vehicle.Just wanting to help me find the car I liked.everyone was very knowledgable of any questions I had. More

2 thumbs up to Fernando & Jessie for assisting me in purchasing my car. They were extremely helpful with the whole process. I would defitnitly recommend them to my friends and family. purchasing my car. They were extremely helpful with the whole process. I would defitnitly recommend them to my friends and family. More

Came in for service, and they found a problem with my tire then they notified me, and fixed it. Wait time was reasonable and she was a very kind and friendly employee. tire then they notified me, and fixed it. Wait time was reasonable and she was a very kind and friendly employee. More

I’m writing this review based on my leasing experience with Carson Nissan on a brand new 2014 Nissan Rogue. My wife and I have been searching for a crossover vehicle for a while now to replace a leased v with Carson Nissan on a brand new 2014 Nissan Rogue. My wife and I have been searching for a crossover vehicle for a while now to replace a leased vehicle nearing the end of its lease term. We have taken a liking to the newly redesigned Rogue as it offers a lot of what we’re looking for – great convenience, technology and safety features; great gas mileage; comfort; and a solid vehicle to fit future family expansion. Per my research, I found out that Nissan nationwide was offering a lease special on the new Rogue for an SV trim with AWD model, and Carson Nissan happened to have inventory of a vehicle matching that exact description. And that was how I’ve gotten in touch with Lai-Ce, the Internet Sales Manager. Although I have my experience purchasing cars in the past, I’ve never leased. That being said, I’ve done my homework to learn anything there is on leasing. Working with Lai-Ce was the smoothest, and comfortable new car experience to date. We worked together to determine all our needs, color, trim, packages, and accessories. She even provided insight to help us fine-tune our needs to find that perfect car. She was persistent to help us locate inventory options across the 100mile radius, and provided all pricing calculations when asked. We really enjoyed working with her, as she was fair, patient, prompt, and consistent in every way to find us our vehicle. She had even transferred a vehicle from another dealer to keep on hold for us, as I was out of town and unable to complete the deal until later in the week. In the end, Lai-Ce delivered us our vehicle, we opted last minute on another vehicle on the dealer floor with all the bells and whistles we wanted. In a blink of an eye, the car was out for detailing, we were filling out paperwork, and we’re on our way to driving off in our new Rogue. We also had the pleasure to work with Jan Josef or “JJ.” He was very helpful and courteous. He was very knowledgeable about the new technology and convenience features offered on the new Nissan Rogue. He educated us on the car, ensured and helped us confirm that the Rogue was the car for us based on our needs, and it sure did. During our wait while the leasing contract was processing, we met Martel, another sales consultant. He was also very helpful, and took his time to explain to us all the various manuals we received with the new Rogue. Later on, after driving off with our new car, we returned to the dealership, as we were not able to figure out how to operate the “auto read text,” and were concerned with a stain on the front carpet. JJ, along with another team member John assisted us with finding out that we must have “Nissan Connect,” to operate the function. Martel drove off with our vehicle, and brought it back in a jiffy with the stain removed. We were very happy with the prompt attention to our service request. Lisa was our Finance Manager. She was also very friendly, and was clear and concise in explaining every line of the paperwork. The contract was easy to understand, and we were in and out in no time. Here’s my summary for my leasing experience at Carson Nissan. Customer service is great at this dealership as the team members we worked directly with went above and beyond their call of duty, and were consistent to make sure that our questions are answered, and our requests were met. Everyone was very friendly, and greeted us with a smile, even during our return to the dealership. The only reason why I did not provide a perfect rating for “Quality of Work,” was because the vehicle was not fully inspected prior to us driving off. We drove over 1 hour to find our new vehicle at Carson, and the second day, when opening the hood, we found out that the windshield washer fluid was so low, that you can’t even see the fill line in the reservoir, and the Coolant fill line was at min when the car was hot. We strongly believe that a quick multi-point inspection of the vehicle, and topping off all the fluids prior to delivery is an expectation for all customers prior to delivery for drive off. In terms of pricing, Lai-Ce provided a fair price that was below the Costco pricing, however, it was not as low as the True Car pricing. Knowing that this is a newly designed Rogue with limited inventory, I believe that the discount provided as good. However, I believe the pricing of this vehicle can be more discounted with more volume in a couple months with more inventory available. Overall, we are very satisfied with our leasing experience at Carson Nissan. Friendliness, attentiveness, and consistency were beyond all else. It was well worth the 1-hour drive out to Carson, and I highly recommend working with the team members I’ve mentioned. If you’re seeking an Internet sales manager, I highly recommend working with Lai-Ce as the service she provided to help us find our new car was far beyond any other Internet sales manager I’ve contacted in any of the local Los Angeles Nissan dealerships. Thank you. More

Kevin was very patient with me in trying to come to final terms of purchasing the vehicle. He was able to show me a variety of affortable cars that was in my price range and worked hard to get me into that terms of purchasing the vehicle. He was able to show me a variety of affortable cars that was in my price range and worked hard to get me into that vehicle. i would definitely recommend this dealership, moreover Kevin Tombo as their salesman. More

My friend and I had a bad experience with another dealership and Carson Nissan was able to help us out of a bad situation. I was very happy with my overall experience and would definitely recommend dealership and Carson Nissan was able to help us out of a bad situation. I was very happy with my overall experience and would definitely recommend this dealership to my friends and family. Ethaniel and everyone else involved in the process was very nice and helpful and made me feel comfortable knowing that I wouldn't have to suffer with what the other dealership did to me. Thank you so much for everything. More

Kristin was very helpful and knowledgeable with all Kristin was very helpful and knowledgeable with all questions that I had and when my car had a recall on the odometer she was quick to advise. Wh Kristin was very helpful and knowledgeable with all questions that I had and when my car had a recall on the odometer she was quick to advise. When all was done she explained everything that was done completely and I will definitely come back More

My experience was great. I feel that they really worked with me on my car purchase and I didn't feel hassled.The staff was very friendly. I will recommend anyone I know looking for a car to Carson Nissan! with me on my car purchase and I didn't feel hassled.The staff was very friendly. I will recommend anyone I know looking for a car to Carson Nissan! More